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Bug Baron Exterminator

Pest control service · West Covina, CA · reviewed since 2022

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%100+26.1Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 110 bed bug exterminatorsPosition by Experts Score among all companies we track in this category. · better than 98%
5.0 ★★★★★ 321 Google reviews · 4 photos
100%five-star reviews
4.99★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
42%reviews answered by the owner
$53typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

Bug Baron Exterminator at a glance

Customers consistently highlight the punctuality, thoroughness, and professional communication of Bug Baron Exterminator technicians in Pomona. Reviews describe effective pest control services for various insects, with staff often explaining treatments and arriving on schedule. The service maintains a perfect five-star rating across 321 Google reviews, and the owner replied to 42% of those reviews.

  • Google rating: 5.0 out of 5 from 321 reviews (100% five-star).
  • Reviews on this page: 321 Google reviews (276 with written comments).
  • Owner responses: the business replied to 42% of reviews.
  • Most recent review: October 30, 2026.
  • Service: Bed Bug Exterminator serving West Covina, California.

Data from Google, last updated November 1, 2026.

Score profile vs other bed bug exterminators

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.

Satisfaction100Reliability100Craft & service100Value100Momentum100Replies to reviews–Satisfaction: 100 (median 95)Reliability: 100 (median 95)Craft & service: 100 (median 97)Value: 100 (median 100)Momentum: 100 (median 100)
Bug Baron ExterminatorBed Bug Exterminators median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bug Baron Exterminator: 100/100 on this factor. Category median: 95.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bug Baron Exterminator: 100/100 on this factor. Category median: 95.A
100
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bug Baron Exterminator: 100/100 on this factor. Category median: 97.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bug Baron Exterminator: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bug Baron Exterminator: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 94.–
–

Bar = this company · dark tick = category median.

Star ratings

321 Google reviews we collected

  • 5 stars320100%
  • 4 stars10%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 276 written reviews

  • Praise57799%
  • Complaints51%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price545%
  • Reasonable655%
  • Overpriced00%
  • Not sure00%
$53-49% vs typical bed bug exterminators

Middle half of what 4 customers paid ($45–$64) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude17230%
  • Speed & response10618%
  • Quality & results9817%
  • Would recommend9416%
  • Communication509%
  • Honesty & trust356%
  • Price & value275%

What customers talk about

We read 276 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Mike was very nice and professional and took the time to explain the service and what I could expect.”
  • “I was in a time crunch and he was able to service our property quickly.”
  • “As usual bug baron does excellent work, answers all questions and go beyond what is needed to be done.”
  • “…egrity and would definitely reach out to them in the future and also recommend them to friends and family.…”
    “I can't recommend Mike and Bug Baron highly enough.”
  • “He explained the difference so we know what to look out for in the future.”
  • “I feel that Bug Baron and everyone we dealt with operated with honesty and integrity and would definitely reach out to them in the future and also rec…”
  • “He always makes sure the gate is closed when he leaves and makes reasonable recommendations when asked.”
    “He was to the point and very honest as he did not overcharge for services I did not need.”

People customers mention

  • Simon 37 reviews
  • Mike 35 reviews
  • Barron 8 reviews
  • Exterminators 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Bug Baron Exterminator for 8 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Karina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Mike was very professional and polite. I was in a time crunch and he was able to service our property quickly.

Paid $40–60Reasonable priceBug & insect extermination

Photos

Customer reviews

5.0 ★★★★★ 321 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Marisa Colon7 reviewsTotal number of Google reviews Marisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’ve always had amazing service with Bug Baron! Highly recommend! Mike is awesome, very thorough, and super nice!

Response from the owner · a week ago

Marisa, thank you for sharing your experience with Bug Baron. We truly appreciate it and hope to continue providing you with great service.

Tara Lopez2 reviewsTotal number of Google reviews Tara has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very thorough and friendly. This company is way better than any big name brand company.

  • Price assessment: Reasonable price
  • Services: Bug & insect extermination
  • Pest type: Ants, Spiders
Response from the owner · a week ago

Tara, your review is greatly appreciated. Thanks for sharing such a wonderful review.

steven estrada3 reviewsTotal number of Google reviews steven has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great ⭐️⭐️⭐️⭐️⭐️

Response from the owner · 3 weeks ago

Thank you for the 5 stars!

Karina Aguiniga5 reviewsTotal number of Google reviews Karina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Mike was very professional and polite. I was in a time crunch and he was able to service our property quickly.

  • Price assessment: Reasonable price
  • Price: $40–60
  • Services: Bug & insect extermination
  • Pest type: Other
Response from the owner · a week ago

Karina, we’re glad to hear that Mike was able to accommodate you, and we appreciate your review.

Atinuke Adejugba9 reviewsTotal number of Google reviews Atinuke has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Effective treatment! Extreme professionalism from Mike. Satisfied customer here.

  • Price assessment: Reasonable price
  • Services: Bug & insect extermination
Response from the owner · 4 weeks ago

Thank you for your kind words, we're glad to hear you are satisfied with the service.

Cody WestLocal Guide · 38 reviewsTotal number of Google reviews Cody has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Mike was very nice and professional and took the time to explain the service and what I could expect.

  • Price assessment: Great price
Response from the owner · a month ago

It's great to hear that Mike was able to set proper expectations and that you are satisfied with the services. We appreciate your feedback.

oscar taracena8 reviewsTotal number of Google reviews oscar has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

As usual bug baron does excellent work, answers all questions and go beyond what is needed to be done.

  • Price assessment: Great price
Response from the owner · a month ago

Thanks for the review! We’re glad to hear you’ve been happy with our service.

Judi leeLocal Guide · 39 reviewsTotal number of Google reviews Judi has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Mike is the best! Always so courteous!

  • Price assessment: Great price
  • Price: $40–60
Response from the owner · 2 months ago

Judi, this is so great to hear. Thank you for sharing.

Douglas ArmendarezLocal Guide · 13 reviewsTotal number of Google reviews Douglas has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Solid results. Great communication.

  • Price assessment: Reasonable price
  • Pest type: Ants, Spiders
Response from the owner · 2 months ago

Douglas, it's great to know we're meeting your expectations.

Foxxy Pepper1 reviewTotal number of Google reviews Foxxy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Super kind and friendly I was taking off as he arrived, and he took care of the house for me.

Response from the owner · 2 months ago

We truly appreciate your review!

Bug Baron Exterminator on Google Maps →

Business details