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Janus Pest Management, Inc.

Pest control service · West Covina, CA · reviewed since 2019

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%99+25.8Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 110 bed bug exterminatorsPosition by Experts Score among all companies we track in this category. · better than 92%
5.0 ★★★★★ 88 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$81typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

Janus Pest Management, Inc. at a glance

Google reviewers rate Janus Pest Management, Inc. five stars based on eighty-eight reviews, noting that the owner replies to ninety-nine percent of feedback. Customers describe services including ant, rodent, and termite control, as well as bee and skunk removal, for both residential and commercial properties. Recurring themes highlight punctuality, professional communication, and reasonable pricing for monthly or periodic treatments. The excerpts indicate long-term customer retention with no common criticisms mentioned among the provided reviews.

  • Google rating: 5.0 out of 5 from 88 reviews (99% five-star).
  • Reviews on this page: 88 Google reviews (79 with written comments, 1 with photos).
  • Owner responses: the business replied to 99% of reviews.
  • Most recent review: October 1, 2026.
  • Service: Bed Bug Exterminator serving West Covina, California.

Data from Google, last updated November 1, 2026.

Score profile vs other bed bug exterminators

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

Satisfaction99Reliability99Craft & service99Value100Momentum100Replies to reviews–Satisfaction: 99 (median 95)Reliability: 99 (median 95)Craft & service: 99 (median 97)Value: 100 (median 100)Momentum: 100 (median 100)
Janus Pest Management, Inc.Bed Bug Exterminators median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Janus Pest Management, Inc.: 99/100 on this factor. Category median: 95.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Janus Pest Management, Inc.: 99/100 on this factor. Category median: 95.A
99
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Janus Pest Management, Inc.: 99/100 on this factor. Category median: 97.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Janus Pest Management, Inc.: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Janus Pest Management, Inc.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 94.–
–

Bar = this company · dark tick = category median.

Star ratings

88 Google reviews we collected

  • 5 stars8799%
  • 4 stars11%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 79 written reviews

  • Praise148100%
  • Complaints00%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price2456%
  • Reasonable1944%
  • Overpriced00%
  • Not sure00%
$81-22% vs typical bed bug exterminators

Middle half of what 29 customers paid ($58–$96) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude4732%
  • Speed & response2819%
  • Would recommend2416%
  • Quality & results1711%
  • Communication128%
  • Honesty & trust117%
  • Price & value96%

What customers talk about

We read 79 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “We had a persistent ant problem in our home, and their team handled it thoroughly and professionally.”
  • “Their team is professional, reliable, responsive, and knowledgeable.”
  • “I highly recommend their service to anyone dealing with ants or any other pest problems”
  • “Westridge School has been working with Janus Pest Control since 2010, and they have consistently provided excellent service.”
  • “He was communicative and even follow up to ensure he collected all the traps.”
  • “The inspector came by and did a fair and honest assessment of our situation and gave us some clear next steps.”
  • “Bottom line, Janus provides great service at a fair price.”

People customers mention

  • Adam 7 reviews
  • Jay 6 reviews
  • Control 5 reviews
  • Ken 5 reviews
  • Nick 4 reviews
  • Alfred 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Janus Pest Management, Inc. for 8 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Stasia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I have been using for 21 years and have never had a problem. They have come out and removed bee hives for me as well as helping remove a skunk from my garage. I had worked with Jay and his brother years before I started using their service and couldn't ask for nicer people. They are always there for whatever pest contral help you need at your home.

Paid $40–60Great priceRodent exterminationSpider exterminationGeneral pest inspection
jody5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I’ve been with Janus Pest for years and have been very satisfied. I have them come once a month. Very happy with them. Tyler is great!!

Paid $40–60Reasonable priceFlea & mite exterminationBug & insect exterminationAnt extermination
inez1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Service man always lets me know the day before what time he would be at my home the next day He is always dressed in a clean uniform, polite and professional.

Paid $40–60Reasonable priceRodent exterminationSpider exterminationFlea & mite extermination
Mario8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Monthly ant, earwig, silverfish & roach spray outside on house perimeter. Good job, keeps them away at reasonable price

Paid $40–60Reasonable price
Ann1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I have used this pest service for several years and been highly satisfied. Someone comes every 2 months and sprays all around outside my house. As a result I very rarely have any spiders, cockroaches or other bugs inside my house and when I had a rat problem they were very helpful. I highly recommend them.

Paid $60–80Reasonable priceBug & insect extermination
Chris2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Needed an inspection to assess a small turnout of termites at our home. The inspector came by and did a fair and honest assessment of our situation and gave us some clear next steps.

Paid $140–160Reasonable priceTermite inspection

Photos

Customer reviews

5.0 ★★★★★ 88 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Lidia West2 reviewsTotal number of Google reviews Lidia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had a persistent ant problem in our home, and their team handled it thoroughly and professionally. Since the service, we haven’t seen a single ant. We are very pleased with the results. I highly recommend their service to anyone dealing with ants or any other pest problems

Cynthia Franco4 reviewsTotal number of Google reviews Cynthia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Westridge School has been working with Janus Pest Control since 2010, and they have consistently provided excellent service. Their team is professional, reliable, responsive, and knowledgeable. They are proactive in addressing pest control concerns and always work with us to ensure our campus remains safe and well-maintained. Over the years, Janus has been a trusted partner, providing dependable service and outstanding customer support. We appreciate their attention to detail, prompt response times, and commitment to quality. We highly recommend Janus Pest Control to any organization looking for a professional and dependable pest management company. — Cynthia Franco, Westridge School

Response from the owner · 4 months ago

Cynthia, thank you so much for taking the time to share such a thoughtful and kind review. It has truly been our pleasure to serve Westridge School since 2010, and we are incredibly proud of the relationship we have built with you and your team over the years. Knowing that our efforts to keep your campus safe and well-maintained have made a positive impact means everything to us. We look forward to continuing to be a trusted partner for Westridge School for many years to come. Thank you again for your trust, your loyalty, and your kind words. Warm regards, Jay & The Janus Pest Control Team

Stasia Catania6 reviewsTotal number of Google reviews Stasia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have been using for 21 years and have never had a problem. They have come out and removed bee hives for me as well as helping remove a skunk from my garage. I had worked with Jay and his brother years before I started using their service and couldn't ask for nicer people. They are always there for whatever pest contral help you need at your home.

  • Price assessment: Great price
  • Price: $40–60
  • Services: Rodent extermination, Spider extermination, General pest inspection, Bee extermination
Response from the owner · 4 months ago

Stasia, 21 years — that means the world to us! Thank you so much for your loyalty and for taking the time to share such a wonderful review. From the bee hives to the skunk in the garage, it has always been our pleasure to be there for whatever you have needed over the years. It was great working alongside my brother in those early days, and it means so much to know that the relationships we built back then have carried forward for so long. We look forward to being there for you for many more years to come. Thank you again, Stasia — customers like you are the reason we love what we do. Warm regards, Jay & The Janus Pest Control Team

jody householder5 reviewsTotal number of Google reviews jody has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’ve been with Janus Pest for years and have been very satisfied. I have them come once a month. Very happy with them. Tyler is great!!

  • Price assessment: Reasonable price
  • Price: $40–60
  • Services: Flea & mite extermination, Bug & insect extermination, Ant extermination
Response from the owner · 5 months ago

Jody, thank you so much! It's always a pleasure serving you and we truly appreciate your loyalty over the years. We look forward to many more!

M J2 reviewsTotal number of Google reviews M has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We have been using Janus for years and have always had wonderful and friendly service while addressing our rat issue in the backyard. I'm sure our neighbors are thankful for their services as well.

Response from the owner · 5 months ago

Thank you for your loyalty and the kind words! We're glad our team has been able to keep the rat activity under control for you. We look forward to continuing to service your home!

Shannon Lauer3 reviewsTotal number of Google reviews Shannon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great communication and dependability

  • Price assessment: Great price
  • Services: Spider extermination, General pest inspection, Cockroach extermination
Response from the owner · 5 months ago

Shannon, thank you so much for the kind words! We really appreciate you taking the time to share your experience. We look forward to continuing to take care of your home!

inez northwood1 reviewTotal number of Google reviews inez has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Service man always lets me know the day before what time he would be at my home the next day He is always dressed in a clean uniform, polite and professional.

  • Price assessment: Reasonable price
  • Price: $40–60
  • Services: Rodent extermination, Spider extermination, Flea & mite extermination, General pest inspection, Mosquito extermination, Bug & insect extermination, Ant extermination
Response from the owner · 5 months ago

Inez, thank you so much for taking the time to share your experience — we really appreciate it! Knowing ahead of time when to expect us matters, and we're glad that's been consistent for you. We'll make sure your technician knows his professionalism hasn't gone unnoticed. We look forward to continuing to take care of your home!

Marilyn Sparks9 reviewsTotal number of Google reviews Marilyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The Janus Pest Management team is great. They are knowledgeable and will update our maintenance based on the season and the pests/bugs that appear during those times.

  • Price assessment: Reasonable price
  • Services: Bug & insect extermination
Response from the owner · 6 months ago

Thank you so much, Marilyn! We really appreciate you taking the time to share your experience. Staying ahead of seasonal pest activity is something our team takes seriously, so it's great to hear that's making a difference for you. We look forward to continuing to keep your home protected year-round!

Mario Brunasso8 reviewsTotal number of Google reviews Mario has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Monthly ant, earwig, silverfish & roach spray outside on house perimeter. Good job, keeps them away at reasonable price

  • Price assessment: Reasonable price
  • Price: $40–60
Response from the owner · 6 months ago

Thank you so much for the kind words, Mario! We're really glad the monthly perimeter treatments are keeping those ants, earwigs, silverfish, and roaches at bay. Keeping your home protected at a price that makes sense is exactly what we aim for. We appreciate your loyalty and look forward to continuing to take care of your home!

Ann Martinez1 reviewTotal number of Google reviews Ann has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have used this pest service for several years and been highly satisfied. Someone comes every 2 months and sprays all around outside my house. As a result I very rarely have any spiders, cockroaches or other bugs inside my house and when I had a rat problem they were very helpful. I highly recommend them.

  • Price assessment: Reasonable price
  • Price: $60–80
  • Services: Bug & insect extermination
Response from the owner · 6 months ago

Ann, thank you so much for the kind words and for being a loyal customer for several years — that means the world to us! We're glad to hear the bi-monthly treatments have been keeping the spiders and cockroaches at bay, and that we could help when the rat issue came up. Customers like you are why we love what we do. We look forward to continuing to keep your home pest-free!

Janus Pest Management, Inc. on Google Maps →

Business details