Experts Reviews · Company report
Epic Pest Management logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%60+4.2Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Epic Pest Management

Pomona, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #55Position by Experts Score among all companies we track in this category. of 110 bed bug exterminators · 4.9★ from 494 Google reviews

Report card

Percentile vs other bed bug exterminators (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Epic Pest Management is better than 96% of bed bug exterminators.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Epic Pest Management is better than 95% of bed bug exterminators.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Epic Pest Management is better than 100% of bed bug exterminators.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Epic Pest Management is better than 100% of bed bug exterminators.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Epic Pest Management is better than 100% of bed bug exterminators.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Epic Pest Management is better than 60% of bed bug exterminators.B
60

Reviews for your job

Customers hired Epic Pest Management for 8 kinds of job.

Epic Pest Management for flea & mite extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.22
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.82
Usually paidThe price range customers picked most often for this job.$60–80
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$90–$282
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Flea & mite extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#46 / 61
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 22 Google reviews tagged “Flea & mite extermination” · showing 20

Niraj5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Best in business, highly recommended

Paid $80–100Great priceHornet & wasp exterminationSpider exterminationFlea & mite extermination
Miriam6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Excellent service

Paid $120–140Reasonable priceHornet & wasp exterminationSpider exterminationFlea & mite extermination
Barbara5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I came to Epic 2 or 3 years ago, after my other guy retired. I really did not think any other person or company could match the service I had but I was wrong. Epic is dependable, courteous And they get the job done ALL the time!! They are great at letting me know when they will be here and they are always able to…

Paid $40–60Reasonable priceSpider exterminationFlea & mite exterminationGeneral pest inspection
Christina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I have used Epic for years and they are outstanding!! They are professional and kind. I never have pest issues!

Paid $60–80Great priceSpider exterminationFlea & mite exterminationGeneral pest inspection
RichLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

friendly and professional. also very responsive if i need an extra treatment (like new rodent activity in the greenbelt). happy to be able to enjoy our yard pest free!

Reasonable priceSpider exterminationFlea & mite exterminationGeneral pest inspection
lauri1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Best service and if you have any urgent needs about pests, the owner will actually call you personally! Great company.. been with them 10 years now.

Paid $80–100Great priceSpider exterminationFlea & mite exterminationGeneral pest inspection
Jana2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Always on time, professional and courteous

Great priceSpider exterminationFlea & mite exterminationGeneral pest inspection
Autumn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We’ve used Epic for 4+ years for general pest control. They do a great job keeping the spiders away. We have dogs & a tortoise and really appreciate the heads up that we are scheduled, so we are home to keep them inside. The techs are friendly and if we have any problem areas or concerns they always take care of…

Reasonable priceSpider exterminationFlea & mite exterminationGeneral pest inspection
Chris4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

The team is friendly and helpful. From the field personnel to the office staff they all show kindness and support.

Paid $60–80Reasonable priceSpider exterminationFlea & mite exterminationGeneral pest inspection
Jennifer4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

They always provide great service, good communication, and are prompt. The owner personally came immediately when we had a cerpanter bee burrowing into our house and took care of the issue himself.

Paid $60–80Reasonable priceHornet & wasp exterminationSpider exterminationFlea & mite extermination
Doug4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Epic has been servicing my home for a few years now. Their customer service is amazing and the technicians are always professional and friendly. I highly recommend them if you have pest control needs! Doug A

Paid $100–120Reasonable priceFlea & mite exterminationGeneral pest inspectionAnt extermination
Anthony8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

What can I say about epic pest? They show up every time I have an issue, either same day or next day service every time. Since we signed up with them they’ve kept the bugs at bay and we haven’t seen a rat in years, legitimately.

Reasonable priceSpider exterminationFlea & mite exterminationGeneral pest inspection
Jon10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very friendly and careful with the. application process. Thankful for your folks!!

Reasonable priceHornet & wasp exterminationSpider exterminationFlea & mite extermination
Martha2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Always do a good job.

Paid $80–100Reasonable priceHornet & wasp exterminationSpider exterminationFlea & mite extermination
Stacey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We’ve had a great experience with Epic Pest Management. They’re always professional, show up on time, and do a very thorough job each visit. Scheduling is easy and they’re flexible when we need to adjust an appointment, which we really appreciate. Since starting service, we’ve noticed a big improvement and far…

Reasonable priceSpider exterminationFlea & mite exterminationGeneral pest inspection
Maryanne4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great service and nice people.

Paid $100–120Reasonable priceFlea & mite exterminationGeneral pest inspection
Elena10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

What a great company! Greg is very knowledgeable and explains, in detail, every step of the process. EPIC puts great attention and effort in making sure they use products that are safe for your home, family and pets.

Flea & mite exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Pete4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Your technician has been here.... i just wanted to reach out to your company and wanted to say thanks for have a professional courtesy and friendly technician that came out today.. my short term memory is failing on his name but nonetheless we appreciate his courtesy . Thanks Mike

Ant exterminationFlea & mite exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
Rosemary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

Paid $80–100Great priceHornet & wasp exterminationSpider exterminationFlea & mite extermination
Shannon6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

Paid $100–120Reasonable priceSpider exterminationFlea & mite exterminationGeneral pest inspection

Show more flea & mite extermination reviews (2 more) →

Price

$88-15% vs typical bed bug exterminators

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 47%Reasonable 51%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection193$68–$116
Spider extermination118$79–$141
Ant extermination82$63–$194
Hornet & wasp extermination35$83–$246
Cockroach extermination26$88–$282
Flea & mite extermination22$90–$282
Bee extermination7$214–$426
Mosquito extermination2$58–$99

Compare with