Epix - Pest Service

Thanks, Laurie! We're so glad Matt could put your minds at ease with his explanation. It's great to hear that our efforts with both the mice and ants have made such a positive impact for you and your husband!

Thanks a lot, R. Fenwick! We're so glad to hear how happy you are with Boris's thorough work and Matt's support. Your trust means everything to us, and we're delighted that you're feeling comfortable with our products. If you have any more questions, we're always here to help!

Mike the last time we discussed this matter was June 18th, 2026. This was our last text sent to you-"The last recorded conversation about mice we have on your accounts record dates back to August of last year 2025. When we spoke with the technician today (June 18th) he had mentioned you were frustrated mice droppings were being found by your front entry way. We are unable to stop mice from walking by your front door and leaving droppings. We have baited your home and used motion activated bait stations in the past with little to no mouse activity we've been able to document. Please give us a call if you would like to discuss this further, thank you for everything Mike. We believe it will be best for both parties if we go our separate ways, thank you." Before this we treated your home with bait stations, and motion activated bait stations. No mice were caught, and there was never a notable amount of mouse activity on the bait stations. Below is the start of our conversation over text on June 18th. During which we attempted to make multiple calls to resolve this matter as well, none of which you answered. So we could only communicate over text which is never our preference. Mike - "Mouse poop all off the front steps again! I can't deal with it anymore " Epix - "Ok we completely understand, how would you like to proceed?" Mike- "I want the problem fixed and if that can't happen I need to cancel services" Epix- "Ok, between the mouse bait stations and the motion traps we've done in the past on your home it seems the best option moving forward will be for us to part ways. We've refunded your card for this most recent service today, and would like to express our gratitude for the opportunity to try and solve this mice issue for you. Thank you for everything Mike and we hope another company is able to solve this for you, your account has been closed " Mike-"Wow very surprised your not willing to fix the issue. Obviously you guys are not a rodent pest company I guess " Mike-"How many bait stations were checked and reloaded with bait? " Epix-"The 3 exterior bait stations on the home we're checked and re-baited. No evidence of mouse activity was found by the technician. Thank you for your time and we appreciate your patience. We wish you the best of luck, hopefully another company will be able to solve your mice issue. Thank you" Mike-"That tells me he didn't check them. There's more than 3 bait stations. Absolutely unbelievable you are a pest control company and cannot fix a mice problem. He did nothing last time I mentioned it. No one called me nothing. " Epix-"The last recorded conversation about mice we have on your accounts record dates back to August of last year 2025. When we spoke with the technician today he had mentioned you were frustrated mice droppings were being found by your front entry way. We are unable to stop mice from walking by your front door and leaving droppings. We have baited your home and used motion activated bait stations in the past with little to no mouse activity we've been able to document. Please give us a call if you would like to discuss this further, thank you for everything Mike. We believe it will be best for both parties if we go our separate ways, thank you. " We cannot stop traveling mice from leaving dropping next to your front door. You live next to a stream. Mice will naturally be more common. On our end we did everything in our ability to help keep mice out of your home, which we did. It is regrettable that weeks later after our discussion you felt the need to leave us a bad review, but we appreciate the opportunity to share the facts. Thank you again Mike for the many years we worked together and we hope another company will be able to meet your needs, thank you.

Thanks so much, Liz! We're really glad to hear you found our service helpful. Your recommendation means a lot to us!

Hi Trevor, we're so glad we could help with your ant problem! It's wonderful to hear that you found our team professional and accommodating. Thanks for recommending us—your support means a lot!

Hi Lisa! Thanks a lot for your kind words. We're really glad to hear you had a positive experience with our team. Your recommendation means a lot to us!

Hi Dawn, it’s wonderful to hear how much you appreciate the care and attention our team at Epic provides. We strive to keep communication clear and consistent, so your feedback means a lot to us. Thank you for recommending us!

We're so glad to hear about your positive experience with our technicians, Joseph! It's great to know you appreciate our straightforward pricing and service. If you ever need assistance in the future, we're here to help!

Hi Griff/Anne, we're glad to hear that our team kept you informed throughout the process. We always strive to provide clear communication. If you have any other questions or need further assistance, feel free to reach out!

Hi Nicole, it's wonderful to hear that you've had such a positive experience with us over the years! Knowing that we've been able to provide you with peace of mind makes our day. We truly appreciate your recommendation and look forward to continuing to serve you.