Analyzing 7,203,8127.2M ReviewsFor 20,40220.4K Experts
Google reviewers rate the agency 4.5 out of 5 based on 230 reviews, with the owner responding to 68% of them. Customers frequently praise agents for efficient communication, punctuality, and smooth assistance with buying, selling, and complex transactions. However, recurring criticisms in low-star reviews describe unresponsiveness to phone calls and texts, as well as complaints about high rent costs, poor maintenance, and rude interactions with property managers.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
230 Google reviews we collected
Phrases our text analysis found in 187 written reviews
How often each topic comes up in the written reviews
We read 187 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I honestly don’t know what we would have done without her guidance and expertise.”
“She is very rude and unprofessional I do not know how she is still employed because she already has many negative reviews on YELP.”
“I would definitely recommend Hailey Pelfrey and ERA Realty!”
“Do not recommend there are much higher quality options in Yuma.”
“Carlos did a great job supporting us through this first crucial step of securing a location.”
“This experience was completely awful, the company is unprofessional , I am still waiting for the walls to be painted and it’s been over one month.”
“Ruben was very efficient and knows how to sell a house.”
“These folks were slow to return phone calls or emails and not honest in their dealings with me.”
“Her knowledge, communication and willingness to go above and beyond made an incredibly difficult situation so much easier for our family.”
“His professionalism, expertise, honesty, integrity, and commitment got us through the process of selling our home (while my husband’s health was faili…”
“H from here and can say he’s a dishonest scamming realtor that advertises homes that are under contract but, does not advise you that they are under c…”
“They gave great advice on staging and pricing, and the house sold quickly for a great price.”
“Don't Rent from this place they overcharge you in rent for way below par facilities.”
praise complaint · found by our text analysis, Google review wording unchanged.
Opening a new business can be intimidating. Carlos did a great job supporting us through this first crucial step of securing a location. We could not be happier with our experience.
Hailey was a treasure to work with! She helped coordinate our closing across a few states without a hitch. I would definitely recommend Hailey Pelfrey and ERA Realty!
We have a tough one for Craig to tackle. The house hadn’t been taken care of or updated in decades but Craig got it sold!!!
The way they guide us through the process from the property showing, financing, showing, and inspection making every step as easy as possible. It has been the smoothes real state acquisition I've ever had.
Unbelievable!!!!!! Don't Rent from this place they overcharge you in rent for way below par facilities. They charge you for cockroaches and broken appliances. Don't waste your time or money especially with the house on S La Cruz Ave!!!!!!!!!!!!!!!!!
Craig and Liz went above and beyond to sell our home. In a time where houses were not easy to sell. Years ago Craig found us our first home. I would use Craig again if I ever need to sell or buy another home. Highly recommend Craig and his team. Thank you Craig and Liz for everything you have both done. Jamie & Bernice Foreman
4.5 ★★★★★ 230 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Opening a new business can be intimidating. Carlos did a great job supporting us through this first crucial step of securing a location. We could not be happier with our experience.
Ruben was very efficient and knows how to sell a house.
Hailey was a treasure to work with! She helped coordinate our closing across a few states without a hitch. I would definitely recommend Hailey Pelfrey and ERA Realty!
We have a tough one for Craig to tackle. The house hadn’t been taken care of or updated in decades but Craig got it sold!!!
The way they guide us through the process from the property showing, financing, showing, and inspection making every step as easy as possible. It has been the smoothes real state acquisition I've ever had.
Unbelievable!!!!!! Don't Rent from this place they overcharge you in rent for way below par facilities. They charge you for cockroaches and broken appliances. Don't waste your time or money especially with the house on S La Cruz Ave!!!!!!!!!!!!!!!!!
Craig and Liz went above and beyond to sell our home. In a time where houses were not easy to sell. Years ago Craig found us our first home. I would use Craig again if I ever need to sell or buy another home. Highly recommend Craig and his team. Thank you Craig and Liz for everything you have both done. Jamie & Bernice Foreman
We had an absolutely exceptional experience working with Carol Godinez at ERA. Carol helped us sell my sister’s home in Yuma as part of a complicated probate estate, all while I was managing the process from California. Carol truly became our eyes and ears on the ground in Arizona. Her knowledge, communication and willingness to go above and beyond made an incredibly difficult situation so much easier for our family. I honestly don’t know what we would have done without her guidance and expertise. I have worked with several realtors over the years, and Carol is hands down the best I have ever worked with. I cannot recommend Carol Godinez and ERA highly enough. If you are buying or selling a home in the Yuma area, you could not be in better hands.
Craig and his team demonstrated excellent customer service and communication skills sets throughout the entire home-selling process. I would wholeheartedly recommend them to any potential homebuyer or seller.
Thank you so much for your thoughtful review, Danny! We're delighted to hear that Craig and his team provided excellent customer service and communication throughout your home-selling experience. Your recommendation means a great deal to us. Thank you for choosing ERA Matt Fischer Realtor, and we wish you all the best in your next chapter!
Ruben Fotanes and his team demonstrated exceptional knowledge, professionalism, and attention to detail throughout the entire process. They handled the sale of our home seamlessly, ensuring everything went smoothly and without complications. I would highly recommend their services to all my friends and family.
Thank you so much for your wonderful review and recommendation! ⭐️ We are thrilled to hear that Ruben Fontanes and his team provided you with the knowledge, professionalism, and attention to detail you deserved throughout the sale of your home. Making the process smooth and stress-free for our clients is always the goal! Thank you for trusting Ruben and his team, and for recommending them to your friends and family. We truly appreciate your kind words! 🏡❤️ Congratulations on a successful sale, and thank you for choosing ERA Matt Fischer Realtor!
Analyzing 7,203,8127.2M ReviewsFor 20,40220.4K Experts
