Experts Reviews · Company report
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 50%77+38.5Reliability 21%82+17.6Momentum 11%74+8.5Track record 10%13+1.3Accountability 7%45+3.2Experts Score= 69Not enough data for craft & service, value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.69SCOREEric the Realtor / Century 21 Northland
Alpena, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 41 property management companies · 5.0★ from 49 Google reviews
Report card
Percentile vs other property management companies (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: reliability and satisfaction; weakest: track record.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Eric the Realtor / Century 21 Northland is better than 77% of property management companies.B
77
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Eric the Realtor / Century 21 Northland is better than 82% of property management companies.A
82
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Eric the Realtor / Century 21 Northland is better than —% of property management companies.–
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ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Eric the Realtor / Century 21 Northland is better than —% of property management companies.–
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MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Eric the Realtor / Century 21 Northland is better than 74% of property management companies.B
74
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Eric the Realtor / Century 21 Northland is better than 13% of property management companies.F
13
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Eric the Realtor / Century 21 Northland is better than 45% of property management companies.C
45
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