Real estate agent · Glens Falls, NY · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%100+69.2Reliability 31%98+30.2Craft & service penalty99−0.1Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#74 of 180 real estate agentsiPosition by Experts Score among all companies we track in this category. · better than 59%
5.0★★★★★45 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Erin Tims, Coldwell Banker Prime Prop. at a glance
Google reviewers rate this agent five stars across forty-five reviews, with the owner responding to thirty-six percent of comments. Clients describe services involving home buying and selling, highlighting the agent's responsiveness, availability for showings, and consistent communication throughout the transaction. Recurring themes include professional negotiation strategies, timely updates on process steps, and assistance with specific needs such as grants or difficult seller situations. The provided excerpts contain no low-star reviews or common criticisms.
Google rating: 5.0 out of 5 from 45 reviews (100% five-star).
Reviews on this page: 45 Google reviews (44 with written comments, 3 with photos).
Owner responses: the business replied to 36% of reviews.
Most recent review: September 1, 2026.
Service: Real Estate Agent serving Glens Falls, New York.
Data from Google, last updated October 28, 2026.
Score profile vs other real estate agents
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: reliability.
This companyReal Estate Agents median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Erin Tims, Coldwell Banker Prime Prop.: 100/100 on this factor. Category median: 99.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Erin Tims, Coldwell Banker Prime Prop.: 98/100 on this factor. Category median: 98.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Erin Tims, Coldwell Banker Prime Prop.: 99/100 on this factor. Category median: 100.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Erin Tims, Coldwell Banker Prime Prop.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 82.–
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Bar = this company · dark tick = category median.
Star ratings
45 Google reviews we collected
5.0of 5
5 stars45100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 44 written reviews
99%praise
Praise8899%
Complaints11%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2427%
Speed & response1921%
Would recommend1820%
Communication1011%
Quality & results89%
Honesty & trust89%
Price & value22%
What customers talk about
We read 44 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She was professional, responsive, and made the entire process smooth and stress-free.”
“She ensured that everything was done in a timely fashion.”
“We couldn’t have asked for a better first experience and highly recommend her!”
“Erin stayed on top of everything and communicated with everyone every step of the way.”
“It was such a wonderful experience using Erin to sell our property.”
“When one of our beloved family members passed away, we trusted Erin to put that house on the market and she helped us get a transaction done quickly a…”
“She was available for all questions and was willing to help negotiate a fair deal for all parties involved.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Isac7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Erin is amazing. She had the right advice and strategy to get the house we wanted. She checked in regularly and made sure everything went smoothly all the way through closing. Couldn’t be happier!
Jason5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Erin is an absolute delight and very helpful. In a market that’s rather finite, she kept us moving along in the process. She was always available and able to show homes all times of the day.
Thank you Erin!
Ashlee2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Working with Erin was a wonderful experience! She was professional, responsive, and made the entire process smooth and stress-free. She was always available to answer our questions and truly had our best interests in mind. We couldn’t have asked for a better first experience and highly recommend her!
SueLocal Guide · 63 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Exceptional person and Realtor! Erin Tims went above and beyond to find us exactly what we wanted within our budget and in this economy that was not an easy task! We had a couple of hiccups along the way but Erin took care of everything for us! We were truly blessed to have her as our Realtor! If you are looking for…
Alexandra1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Erin knew exactly the house we had in mind and when one popped up on the market, she went for it full steam. I knew our offer would be accepted due to the competitive offer she came up with, but also her persistence and commitment. She ensured that everything was done in a timely fashion. She truly makes her clients…
Eric1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Highly Recommend! Answers all your questions, always on top of it to make sure there are no delays, super flexible for showing and very responsive! Couldn’t ask for a better realtor! Done 3 deals with Erin so far!
Erin is amazing. She had the right advice and strategy to get the house we wanted. She checked in regularly and made sure everything went smoothly all the way through closing. Couldn’t be happier!
Response from the owner · a month ago
Thank you Isac! I hope you and your daughters make amazing memories
Jason Baker5 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Erin is an absolute delight and very helpful. In a market that’s rather finite, she kept us moving along in the process. She was always available and able to show homes all times of the day.
Thank you Erin!
Response from the owner · a month ago
Thanks Jason! Can’t wait to see what you do with your home!
Ashlee Waite2 reviewsiTotal number of Google reviews Ashlee has written across all businesses on Google Maps, not just this one.
Working with Erin was a wonderful experience! She was professional, responsive, and made the entire process smooth and stress-free. She was always available to answer our questions and truly had our best interests in mind. We couldn’t have asked for a better first experience and highly recommend her!
Sue MarincicLocal Guide · 63 reviewsiTotal number of Google reviews Sue has written across all businesses on Google Maps, not just this one.
Exceptional person and Realtor! Erin Tims went above and beyond to find us exactly what we wanted within our budget and in this economy that was not an easy task! We had a couple of hiccups along the way but Erin took care of everything for us! We were truly blessed to have her as our Realtor! If you are looking for an exceptional go getter with tons of experience then you need Erin Tims, you will not be disappointed! I'd give her 1000 stars if I could!
Response from the owner · 4 months ago
Thanks so much Barb!! I’m so glad you are happy with your new home and that the sale of your other home went smooth!!
Alexandra Tims1 reviewiTotal number of Google reviews Alexandra has written across all businesses on Google Maps, not just this one.
Erin knew exactly the house we had in mind and when one popped up on the market, she went for it full steam. I knew our offer would be accepted due to the competitive offer she came up with, but also her persistence and commitment. She ensured that everything was done in a timely fashion. She truly makes her clients feel like family and is only a phone call or text away for any questions about the entire process.
I highly recommend!
Eric Richards1 reviewiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Highly Recommend! Answers all your questions, always on top of it to make sure there are no delays, super flexible for showing and very responsive! Couldn’t ask for a better realtor! Done 3 deals with Erin so far!
Jennifer CushingLocal Guide · 8 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
It was such a wonderful experience using Erin to sell our property. Erin knows her real estate and she is very professional and also connects well with everyone she meets. Erin stayed on top of everything and communicated with everyone every step of the way. I highly recommend Erin for your real estate needs.
Lydia GerardiLocal Guide · 29 reviewsiTotal number of Google reviews Lydia has written across all businesses on Google Maps, not just this one.
Let me start by saying Erin is awesome and will use her services again. My husband and I had a particularly difficult house buying process- the sellers made things REAL interesting. Erin, however, became a closer friend talking me off a ledge time and again. Her professionalism, poise, and discernment were purely above and beyond. Erin, from the bottom of our hearts THANK YOU. Buying a house is a big deal and you helped make it happen!
Dean2 reviewsiTotal number of Google reviews Dean has written across all businesses on Google Maps, not just this one.
Erin was great she sold our house that no one else could seem to sell! She is amazing, professional, and a really nice person who cares about her clients and her community. So glad we found her!
Response from the owner · 7 months ago
Thank you Dean, I appreciate your kind words!
Anthony Herbst3 reviewsiTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
Erin was a pleasure to work with and provides high level customer service for her clients. While working on the other side of a transaction, she made the process quick, smooth, and easy for both of our clients. When navigating through, she was there for last minute accommodations, late night / early morning phone calls, and always had a an answer. I look forward to do doing business with Erin in the future!