Water damage restoration service · Pensacola, FL · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%62+33.8Reliability 24%58+14.1Value 14%70+9.9Replies to reviews 7%100+7.1Craft & service penalty98−0.2Momentum penalty15−8.5Experts Score= 56Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.56SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#48 of 50 commercial cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 4%
4.8★★★★★59 Google reviews · 20 photos
93%five-star reviews
3.86★last 12 monthsiAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers frequently cite punctuality, professional communication, and thorough work in water damage restoration, mold remediation, and carpet cleaning. Positive feedback highlights honest pricing, quick response times for emergency calls, and attentive staff who explain processes clearly. Common criticisms include overpriced and inaccurate assessments, as well as instances of unprofessional employee behavior or failed cleaning services that left items in their original condition.
Google rating: 4.8 out of 5 from 59 reviews (93% five-star).
Reviews on this page: 59 Google reviews (53 with written comments, 1 with photos).
Owner responses: the business replied to 8% of reviews.
Most recent review: October 14, 2026.
Service: Commercial Cleaning Service serving Pensacola, Florida.
Data from Google, last updated November 4, 2026.
Score profile vs other commercial cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: momentum.
This companyCommercial Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Escarosa Cleaning and Restoration: 62/100 on this factor. Category median: 91.B
62
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Escarosa Cleaning and Restoration: 58/100 on this factor. Category median: 89.C
58
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Escarosa Cleaning and Restoration: 98/100 on this factor. Category median: 98.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Escarosa Cleaning and Restoration: 70/100 on this factor. Category median: 96.B
70
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Escarosa Cleaning and Restoration: 15/100 on this factor. Category median: 100.F
15
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Escarosa Cleaning and Restoration: 100/100 on this factor. Category median: 70.A
100
Bar = this company · dark tick = category median.
Star ratings
59 Google reviews we collected
4.8of 5
5 stars5593%
4 stars00%
3 stars12%
2 stars00%
1 star35%
Praise vs complaints
Phrases our text analysis found in 53 written reviews
98%praise
Praise13098%
Complaints22%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3123%
Quality & results3023%
Would recommend2217%
Speed & response2116%
Price & value118%
Honesty & trust118%
Communication65%
What customers talk about
We read 53 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Fair pricing, personable experience & peace of mind.”
“The communication has been outstanding and far exceeded my expectations since they have multiple clients during this time.”
“Highly recommend to anyone looking into mold/odor issues in their home whether you’re in the initial phases or have been running circles for years like we have.”
“They were prompt, efficient and quick with their estimate of damages.”
“From dealing with the insurance company to making sure every subcontractor was fair on price and did a quality work I cannot say enough.”
“We didn’t feel rushed when he came to our home, all questions were answered, he was open and honest about pricing & recommendations without feeling pressured.”
“Their friendly staff, clear communication, promptness, and excellent cleaning abilities make them stand out from their competition.”
People customers mention
Ryan4 reviews
Tim3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Escarosa Cleaning and Restoration for 4 kinds of job. Pick one to see what they paid and said.
TTutuManner7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
10 STARS - Michael and his team have been exceptional in helping us from Hurricane Isaais. We called Escarosa on Saturday morning and they had a team to us at 5pm. They are thoughtful and CLEAN and show up ON TIME! The communication has been outstanding and far exceeded my expectations since they have multiple…
NN9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★
Watched an employee throw a polar pop cup out of his door at a red light. It paints the business in a bad light.
TTammiLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Excellent customer service. They've done a great job twice now. I use them once a year for Spring/ Summer cleaning!
Courteous, Professional and friendly!!
KKatelyn10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
We’ve been concerned with air quality and mold for 2 years and went through several processes (air tests, HVAC sealant, doctors) before we found Ryan & his mold dog. We didn’t feel rushed when he came to our home, all questions were answered, he was open and honest about pricing & recommendations without feeling…
SStephanie11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Mr. Carlton and Braiden was very pleasant and help me understand the process of the cleaning. He made sure that I was comfortable of what was going on.
AAlexisLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Dee Dee is fantastic!! I requested a budget increase from my property owners just so we can use Escarosa over my former carpet cleaning company. They are reliable, thorough, and friendly.
10 STARS - Michael and his team have been exceptional in helping us from Hurricane Isaais. We called Escarosa on Saturday morning and they had a team to us at 5pm. They are thoughtful and CLEAN and show up ON TIME! The communication has been outstanding and far exceeded my expectations since they have multiple clients during this time. I hope I don’t ever need this help again but they will be my first call, ALWAYS!
S
S TLocal Guide · 34 reviewsiTotal number of Google reviews S has written across all businesses on Google Maps, not just this one.
Overpriced and unnecessary assessment that isn’t accurate. Should I say more..
Price assessment: Overpriced
Services: Remodeling, Mold inspection
Response from the owner · 2 months ago
Hello S.T. — Actually, we would appreciate hearing more. Based on the initials provided, we haven’t been able to identify you in our system, so we don’t have enough information to look into what happened.
Fair pricing and accurate assessments are extremely important to us, and we take concerns like yours seriously. We’d like to know more about the service you contacted us for and have an opportunity to review the assessment with the appropriate manager. If there is additional information to consider, we’re always willing to take another look.
Please contact DiDi at our front desk and she’ll connect you with the manager of the appropriate division. We’d genuinely appreciate the opportunity to better understand and address your concerns.
N
N T9 reviewsiTotal number of Google reviews N has written across all businesses on Google Maps, not just this one.
Watched an employee throw a polar pop cup out of his door at a red light. It paints the business in a bad light.
Response from the owner · 3 months ago
Thank you for bringing this to our attention. We completely understand needing a Polar Pop in this Florida heat—but tossing the cup out the window? Not okay.
We've spoken with the team member involved, and you can be confident it won't happen again. We've also added trash containers to all of our company vehicles as a simple reminder that keeping our community clean is everyone's responsibility.
We like to say we're in the business of cleaning up messes, not making them. 😊
We appreciate you taking the time to let us know, and we apologize for the poor impression this created.
T
Tammi WedertzLocal Guide · 19 reviewsiTotal number of Google reviews Tammi has written across all businesses on Google Maps, not just this one.
Excellent customer service. They've done a great job twice now. I use them once a year for Spring/ Summer cleaning!
Courteous, Professional and friendly!!
Price assessment: Reasonable price
Services: General carpet cleaning, Pet stain & odor removal, Area rug cleaning, Service not listed
K
Katelyn Leid10 reviewsiTotal number of Google reviews Katelyn has written across all businesses on Google Maps, not just this one.
We’ve been concerned with air quality and mold for 2 years and went through several processes (air tests, HVAC sealant, doctors) before we found Ryan & his mold dog. We didn’t feel rushed when he came to our home, all questions were answered, he was open and honest about pricing & recommendations without feeling pressured. We finally feel confident in next steps because of Ryan & his dog. Highly recommend to anyone looking into mold/odor issues in their home whether you’re in the initial phases or have been running circles for years like we have. Fair pricing, personable experience & peace of mind.
S
Stephanie Peazant11 reviewsiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Mr. Carlton and Braiden was very pleasant and help me understand the process of the cleaning. He made sure that I was comfortable of what was going on.
A
Alexis CLocal Guide · 26 reviewsiTotal number of Google reviews Alexis has written across all businesses on Google Maps, not just this one.
Dee Dee is fantastic!! I requested a budget increase from my property owners just so we can use Escarosa over my former carpet cleaning company. They are reliable, thorough, and friendly.
B
Becky Hatch1 reviewiTotal number of Google reviews Becky has written across all businesses on Google Maps, not just this one.
Great service and very nice professionals! I needed a second opinion and they reviewed my report and went to my house to kindly give me peace of mind on what my next step would be. This was done in 24 hours of me reaching out to them. I appreciated the dedicated and quick turn around service!
B
BeccawLocal Guide · 13 reviewsiTotal number of Google reviews Beccaw has written across all businesses on Google Maps, not just this one.
