Analyzing 6,529,9706.5M ReviewsFor 18,09818.1K Experts

Experts Reviews · Company report
Essential Heating and Air logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%49+3.5Craft & service penalty99−0.1Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Essential Heating and Air

Pacific, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #40Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 1,854 Google reviews

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Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Essential Heating and Air is better than 84% of heat pump installation services.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Essential Heating and Air is better than 82% of heat pump installation services.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Essential Heating and Air is better than 99% of heat pump installation services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Essential Heating and Air is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Essential Heating and Air is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Essential Heating and Air is better than 49% of heat pump installation services.C
49

Reviews for your job

Customers hired Essential Heating and Air for 8 kinds of job.

Essential Heating and Air for HVAC system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.138
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.85
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$209–$1.2k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#24 / 42
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.99%

All 138 Google reviews tagged “HVAC system repair” · showing 20

MarkLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 21 hours ago★★★★★

Did a great job. They came on time cleaned up nice guys. Would recommend them to anyone

Paid $2,000+Reasonable priceHVAC system repairHVAC system maintenanceHeating system installation
tamara5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★

Excellent service from start to finish! The team was professional, friendly, and knowledgeable. They did a great job, and I really appreciate their hard work. I would highly recommend this HVAC company to anyone looking for reliable, quality service!

Great priceHVAC system repairHVAC system maintenance
Lisa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Took time to troubleshoot everything, make necessary repairs/adjustments and resolved all issues (and explained everything in a way I could understand!). Very professional and friendly. Would definitely recommend.

HVAC system repair
Jerry6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Did what they said they would, when they would, and for how much. Pleasent to work with.

Reasonable priceHVAC system repair
Shavelle2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Always a great experience

HVAC system repairHVAC system maintenance
Carol-Marie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Received a new heat pump and furnace they were very professional and and reasonable.

Paid $2,000+Reasonable priceHVAC system repairHVAC system maintenance
Rey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Ty diagnosed the furnace and gave a few options for repair. Very well details on explaining the issue. I highly recommend Ty (very knowledgeable) and the Essential Heating and Air.

Paid $1–200Not sureHVAC system repair
RajvirLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Absolutely the best! They were so clear about everything, and they’ll definitely be my first call whenever I have any issues with my furnace or AC unit. #service #quality #furnace #ac 🛠️❄️🔥

Paid $200–400Great priceHVAC system repairHVAC system maintenance
Mike4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great service, the technician found the issues immediately corrected them advised me on how to prevent this from happening again checked out the system. No charges system under warranty. Love the Essential Heating and Air team!

Paid $1–200Great priceHVAC system repair
C6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great Service! On time and solved the problem. Thanks guys!

HVAC system repair
MarkLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

On time. Efficient. Fixed my issue.

Paid $1–200Great priceHVAC system repair
Daniel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We had a new install preformed. The whole experience was outstanding! From start to finish. I'm talking from the spur of the moment "doom scroll" check on an net add. To the final hand shake with the installers this afternoon! OUTSTANDING!!! These people have my business as long as I'm able to give them it! Effort…

Paid $2,000+Great priceHVAC system repairHVAC system maintenanceRepair HVAC
Paula3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They were very friendly, kept everything clean and tidy.

Paid $2,000+Reasonable priceHVAC system repairDuctless heating & A/C services
Gary8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Nazar was most kind and gracious and patient with me. There seems to be some sort of small problem deep in my system and he was totally honest with me about it. I highly recommend this young man. He has great potential.

Paid $2,000+Reasonable priceHVAC system repair
Lawrence4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★

The tech was very nice and explained it nicely

Not sureHVAC system repair
Gabriel8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Cameron did a fantastic job ! He walked us through everything, fixed the problem and was very thorough ! Essential heating and air is the best and I highly recommend them !

Paid $1–200Great priceHVAC system repair
Don3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Prompt estimate. Courteous, friendly, and knowledgeable installers. Reasonably priced for a complex system of the installation of three heat pumps. Ten year warranty of labor and parts is a definite plus.

Paid $1–100Great priceHVAC system repair
CALIFORNIA4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★

Repair was accomplished easily under warranty

Paid $1–200Reasonable priceHVAC system repair
Edward4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Andrew came out on the day that the wall control unit went out and fixed it right away. He was courteous and professional. Thank you Andrew!

HVAC system repair
Andre11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Excellent service team. Prompt, professional, honest, comprehensive.

Paid $1–200Great priceHVAC system repair

Show more HVAC system repair reviews (118 more) →

Price

$1.6k+257% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 42%Reasonable 49%Overpriced 1%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Install AC236$1.6k–$3.7k
Heating system installation231$1.4k–$2.4k
HVAC system repair138$209–$1.2k
HVAC system maintenance131$114–$453
Install thermostat91$275–$721
Ductless heating & A/C services71$414–$2.5k
Heating system maintenance37$78–$293
A/C system maintenance26$78–$351

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