How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%49+3.5Craft & service penalty99−0.1Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCOREEssential Heating and Air
Pacific, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #40Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 1,854 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Essential Heating and Air for 8 kinds of job.
Essential Heating and Air for HVAC system repair
Clear ✕All 138 Google reviews tagged “HVAC system repair” · showing 80
Did a great job. They came on time cleaned up nice guys. Would recommend them to anyone
Excellent service from start to finish! The team was professional, friendly, and knowledgeable. They did a great job, and I really appreciate their hard work. I would highly recommend this HVAC company to anyone looking for reliable, quality service!
Took time to troubleshoot everything, make necessary repairs/adjustments and resolved all issues (and explained everything in a way I could understand!). Very professional and friendly. Would definitely recommend.
Did what they said they would, when they would, and for how much. Pleasent to work with.
Always a great experience
Received a new heat pump and furnace they were very professional and and reasonable.
Ty diagnosed the furnace and gave a few options for repair. Very well details on explaining the issue. I highly recommend Ty (very knowledgeable) and the Essential Heating and Air.
Absolutely the best! They were so clear about everything, and they’ll definitely be my first call whenever I have any issues with my furnace or AC unit. #service #quality #furnace #ac 🛠️❄️🔥
Great service, the technician found the issues immediately corrected them advised me on how to prevent this from happening again checked out the system. No charges system under warranty. Love the Essential Heating and Air team!
Great Service! On time and solved the problem. Thanks guys!
On time. Efficient. Fixed my issue.
We had a new install preformed. The whole experience was outstanding! From start to finish. I'm talking from the spur of the moment "doom scroll" check on an net add. To the final hand shake with the installers this afternoon! OUTSTANDING!!! These people have my business as long as I'm able to give them it! Effort…
They were very friendly, kept everything clean and tidy.
Nazar was most kind and gracious and patient with me. There seems to be some sort of small problem deep in my system and he was totally honest with me about it. I highly recommend this young man. He has great potential.
The tech was very nice and explained it nicely
Cameron did a fantastic job ! He walked us through everything, fixed the problem and was very thorough ! Essential heating and air is the best and I highly recommend them !
Prompt estimate. Courteous, friendly, and knowledgeable installers. Reasonably priced for a complex system of the installation of three heat pumps. Ten year warranty of labor and parts is a definite plus.
Repair was accomplished easily under warranty
Andrew came out on the day that the wall control unit went out and fixed it right away. He was courteous and professional. Thank you Andrew!
Excellent service team. Prompt, professional, honest, comprehensive.
I thought Christian was very good at explaining and answering all the questions we had about the possibility of installing an AC unit, the difference between duct vs ductless, and the cost breakdown. No hard selling whatsoever.
The young man, who did the work was very personable and professional. He quickly diagnosed and corrected the problem and the price was reasonable.
Had my heat pump replaced a year ago, and less than a year later the AC stopped working. We notified them of this in May and they had someone come out to look at it as it was still under warranty. It is now almost August and the unit is STILL not fixed, they are claiming they are unable to source the part. Their…
Ty came out and was highly professional and honest. He diagnosed the problem and found a solution to fix it. I truly appreciate his professionalism and dedication to his craft. We need more people like him.
Cam did a great and explained everything that he did.
The guys talk to me about the whole system and installation and the system work great.
Essential did a great job during the whole process. They completed the whole job in one day. Great 👍
Essential Heating and Air did a great job, they had answers for everything!! Anton, Terry, Andrew and Ben. Thanks
Great team that came out and installed my new system. Both Guys had a last name of Roman and they were excellent to work with. They kept me informed of each step on the installation. Very neat and clean and they vacuumed the room when they were finished. My HVAC was tested before they left and assured me that someone would come out if anything went wrong.
Shante was great at explaining what was needed and the cost. Answered my questions and provided a couple of estimates for an AC system that could connect to our HVAC system. The installation was done in one day and payment was easy to do. Appreciate the professional work and quick install. As Climate change…
They came over to adjust my system with these hot days. We’ve been having in June already to wear it. It’s running more efficiently the system they installed first of this year.
Ty is great very professional and have all the knowledge doing his job.
Had a technician come in and tell us how to clean one of our filters so that we won’t have any future problems. He was very nice and good at explaining what was wrong in practical terms. I think he is going to adopt one of my kittens which should add a 6 star.
We had our split units installed about a year ago and I was very impressed with the speed and quality of the work. Now we had to service one of the unites, and again, I was impressed. I reached out to Ryan after 9pm expecting a response in the morning. Instead, I immediately got a response and an appointment…
Still having troubles with the furnace sensor that’s designed to shut down if condensation isn’t draining properly and also shuts off the thermostat as well. Least the last repair guy showed me what was happening and how I could get the furnace running again temporarily till they can get back out to my house and…
Kenny was very professional and quick at diagnosing and repairing the problem. He’s a very pleasant guy to work with. I recommend him highly anytime!
TY WAS TERRIFIC, AND WOULD USE HIM TO LOOK AT ANYTHING HVAC GREAT GUY! I WOULD DEFINITEKY RECOMMEND THESE PEOPLE AND THE COMPANY. RICK R
Simon came out and fixed our AC . It has not ran right since the install. All of the technicians have been awesome! But I think Simon got it adjusted right!
Simon was on time, professional and friendly. He patiently answered all my questions while he was working. I appreciated that every time he came into the house he put his booties on! He didn’t even laugh too much when I got attacked by bees! (We both had a chuckle after)
My new,system was not working. The tech arrived and worked 2.5 hours throughly fixing and testing the system. Very polite and friendly
I would recommend Essential Heating & Air to anyone . Our salesman Juan came out to give us an estimate . Juan is such a nice gentlemen ! He was friendly ,punctual , polite , and so helpful in showing me exactly what we needed for a new pump and furnace . He talked about how we should in save energy costs as well…
New furnace and air conditioner for the home.
Very thorough job. Crew was polite and professional.
Great customer service.
Simon came today to complete the city inspectors list for re-inspection. He was very competent and knowledgeable. Thank you, Simon
Great customer install service friendly competent.
Everything was great. Ty explained everything he was doing plus he checked and double checked to make sure I understood. Very professional, with good customer service skills. I must say it's been a long time since I met someone like Ty when it comes to answering your questions and it made sense as to the service he…
I hired Essential Heating to come to my home after having constant issues with the new construction HVAC installation company. They could not figure out what was wrong and kept blaming various issues as the culprit. I was tired of that and found the fantastic reviews of Essential Heating and that is where the…
Knowledgeable and experienced with the products. Took the time to explain and re-explain how to get the app. Cleaned up behind themselves. No trash left behind.
From the first visit to get a quote to the installation, everything went well. They did a great job installing.
Roman was very detailed and explained everything to my satisfaction .Kudos to him.
Great serivce fast and easy
Very knowledgeable. Very polite. Found problem, and checked system out to make sure it was working fine. Had me check thermostat to see it’s working.
Essential Heating and Air came in with a great quote and an amazing warranty. They were fast and respectful of my property.
Great installation team! They were fast and thorough. I will recommend Essential Heating and Air to friends and family.
The two installers were prompt, friendly, and efficient. In 7 hours we had a new furnace and heat pump installed! Great financing made the whole process painless. From sales to the finished installation , I would highly recommend this family owned business.
Cameron did a awesome job . Very knowledgeable and answered all my questions . Good guy. Thanks Cameron and Essential Heating and air for all you work
Essential came out yesterday to give estimate and installed a new complete heat pump and air handler today. Daniel and his team were on time, very thorough and professional. Did a great job answering my annoying questions. Thank you for the great service
William was great and new what he was doing. He found the problem with our furnace and it fixed in about 30 minutes.
Simon was very polite and explained what he did. I will use them again.
Friendly, accommodating, efficient & patient with explainingvhow to use the remotes and system
Warrenty work
I hired essential heating and air to install air conditioning back in October. They also installed a new smart thermostat. Well the smart thermostat receiver failed causing the furnace to stop working. I called essential heating and air on sat February 14th 2026 to see if they could get a tech out to fix the…
Essential heating installed a heat pump for me in bothell. Excellent work, i couldn’t be better served, from the moment I started communicating with Christian (super responsive, attentive to detail, friendly), the seller specialist, to the actual installation, everything happened nice and smooth. I highly recommend their work.
My wife and I absolutely hate fake reviews, so I want to be clear that this is a genuine account of our experience. We recently hired Essential Heating and Air for a new furnace and heat pump, and they were exceptional. Their main office is in the Tacoma/Auburn area, but they have mobile crews available throughout…
Knowledgeable, attentive, clear explanations.
Christian and the responsive and efficient and smooth process. Essential Heating and Air has their act together. I appreciate Christian coming out to our home one day after calling. Having a great warranty and a discount and financing offer made a difference
So far so good! They do make mistakes, but they correct them fast and easy.
Cameron is awesome! Goes the extra mile on everything and thoroughly explained everything that was done. I work with a lot of contractors for a living and Cameron is top notch!
Essential sent out two team members. They were here on time and worked very hard to remove and replace my 33 year old gas furnace. They both were very friendly and hard working! I would definitely recommend Essential to people who need help with their Heating and Air needs. Thanks again for a job well done!!!
Essential Heating and Air is one of the best companies I have ever worked with. Their time management was excellent—they arrived on time and were very respectful. The customer service was outstanding, and the employees were highly professional and knowledgeable. I contacted several heating companies to compare…
The entire team is so efficient, professional and extremely knowledgeable.
Start to finish
Kevin was personable and professional. He addresses the issue and resolved it efficiently and completely. He also answered all of our questions and concerns about the new setup which was just installed and patiently walked us through the new thermostat operations. We feel much more confident about this investment…
Great experience with Essential! We had issues with our furnace/heat-pump running incorrectly. Cameron was our service tech. He was very professional and explained our problems clearly. He got it fixed quickly and gave great advice and instruction on how to run it properly. We will be choosing Essential again for all of our HVAC needs!
Cameron was great. Polite, informative and efficient. Our Heat pump issue was fix in a few hours only, I recommende!
professional
Extremely happy and satisfied with Essential Heating & Air. We were able to schedule an appointment within 24-hours right before Thanksgiving to fix our heating/ thermostat. The Technician was called Marcello who was polite and explained everything very clearly. He was able to make the repair and gave us excellent…
Update: finally got our repair done, which didn’t take long to do and Andrew was very knowledgeable and efficient. Not sure why we had to wait so long for the part but we are happy the wait is finally over and we are back to normal! Our HVAC stopped working after a few months, they sent a tech out and he blamed it…
Very responsive and got it done so quickly at an extremely affordable price, happy to use them again, this company is very honest and trustworthy.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Install AC | 236 | $1.6k–$3.7k |
| Heating system installation | 231 | $1.4k–$2.4k |
| HVAC system repair | 138 | $209–$1.2k |
| HVAC system maintenance | 131 | $114–$453 |
| Install thermostat | 91 | $275–$721 |
| Ductless heating & A/C services | 71 | $414–$2.5k |
| Heating system maintenance | 37 | $78–$293 |
| A/C system maintenance | 26 | $78–$351 |


