Analyzing 6,697,4816.7M ReviewsFor 18,77118.8K Experts

Experts Reviews · Company report
Essential Heating and Air logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%49+3.5Craft & service penalty99−0.1Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Essential Heating and Air

Pacific, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #40Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 1,854 Google reviews

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Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Essential Heating and Air is better than 84% of heat pump installation services.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Essential Heating and Air is better than 82% of heat pump installation services.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Essential Heating and Air is better than 99% of heat pump installation services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Essential Heating and Air is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Essential Heating and Air is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Essential Heating and Air is better than 49% of heat pump installation services.C
49

Reviews for your job

Customers hired Essential Heating and Air for 8 kinds of job.

Essential Heating and Air for thermostat installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.82
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “Thermostat installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#20 / 24
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Thermostat installation”

Janet2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great work and service installing AC system from our guys Ruben, Aaron and Seth and Christian from Essentials Air Conditioning, we’re enjoying our AC. Thanks again!! We would recommend this company.

Reasonable priceInstall ACThermostat installation
CoryLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Absolutely amazing group of gentlemen that did an outstanding job. I would give 6 stars if I was able to.

Great priceInstall ACThermostat installation
SATYAMLocal Guide · 53 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

My experience with Essential Heating and Air has been great from the first person I contacted to the last person who came to install the product. They are very professional, knows what they are doing and don't try to fool customers either by price or value. I started a quote from them to switch from gas to…

HVAC duct & vent installationInstall ACThermostat installation+ Responsiveness+ Punctuality+ Quality
Stalin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

My thermostat was not working. I called Essential, pronto, a technician was sent over in a few hours and the issue was resolved! Good job Essential!

Heating system installationInstall thermostatInstall AC+ Responsiveness+ Punctuality+ Quality
RickLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★

The tech arrived without the correct air filter after the reason I requested a service was to get the filter changed. He had to return with the filter, after I was told to buy a filter on line. I couldn't find the exact filter needed after spending significant time searching and called to have him return with the…

Install ACHVAC duct & vent installationHeating system installation
Darris5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The guys were great. They were friendly efficient helpful and quality oriented. Answered all my questions. They went above and beyond I highly recommend Essential and their staff.

Install ACThermostat installation+ Responsiveness+ Punctuality+ Quality
Ron3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This was a great experience for us from the initial contact through the installation process. We were replacing our oil furnace with a heat pump to add air conditioning. We had three estimates, and Ruben was by far the most thorough in asking questions to determine our exact needs, checking off their needs and…

Install ACHeating system installationThermostat installation+ Responsiveness+ Punctuality+ Quality
RachelLocal Guide · 54 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We just had Esential Heating and Air install a ducted heat pump system in our 1913 home. The team worked from 10 am until 7 pm to make sure everything was perfect. They cleaned everything up nicely and were very protective of our surrounding items. They were very professional and did a great job explaining how…

Heating system installationThermostat installation+ Responsiveness+ Punctuality+ Quality
Bart3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Loved the service that Essential Heating and Air offers from beginning to end. I only wish I remembered everyone's name to properly thank them here. I knew I wanted A/C for the summer, but had no idea where to start. Ruben came out for the initial consultation and quote and helped me understand what my options…

Install ACThermostat installation+ Responsiveness+ Punctuality+ Quality
EdLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Ruben and Andrew were very responsive, professional, and quickly resolved my heating issue. Thanks!

Install ACHeating system installationThermostat installation+ Responsiveness+ Punctuality+ Quality
Valkyrie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Install ACHeating system installationThermostat installation+ Responsiveness+ Punctuality+ Quality

Price

$1.6k+257% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 42%Reasonable 49%Overpriced 1%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Install AC236$1.6k–$3.7k
Heating system installation231$1.4k–$2.4k
HVAC system repair138$209–$1.2k
HVAC system maintenance131$114–$453
Install thermostat91$275–$721
Ductless heating & A/C services71$414–$2.5k
Heating system maintenance37$78–$293
A/C system maintenance26$78–$351

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