HVAC CONTRACTORS · ATLANTA, GA
Estes Services logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%16+5.6Reliability 15%14+2.1Craft & service 20%19+3.8Value 10%16+1.6Momentum 8%81+6.5Track record 7%95+6.7Accountability 5%57+2.9Experts Score= 29Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.29SCORE

Estes Services

Better than 12% of HVAC contractors · #59 of 67

4.9★5,133 Google reviewsGoogle star rating as shown on Google Maps.
4.88★last 12 monthsAverage stars on reviews from the last 12 months only.
2.8%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
73%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Estes Services for a/c system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.209
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$54–$441
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#33 / 59
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 209 Google reviews tagged “A/C system maintenance” · showing 20

★★★★★ alex · a week ago

Been a customer of Estes for years and they always impress. Joanna might be the quickest at responding to my inquiries of any business I regularly work with. She’s the best and really appreciate her attention to detail and ability to help.

HVAC system maintenanceA/C system maintenanceHeating system repair
★★★★★ tekay · a week ago

Lee Steward was great today servicing our HVAC system. We highly recommend Estes. Thank you for awesome customer service and support.

Paid $200–400Reasonable priceHVAC system maintenanceA/C system maintenanceHeating system maintenance
★★★★★ maurice · 3 weeks ago

Ms.Cris Cleveland was a delight. She was very professional, she explained everything clearly and answered all our questions. If we need services again Hopefully it will be her.

Paid $200–400Reasonable priceHVAC system maintenanceA/C system maintenance
★★★★★ Justin · Edited 4 weeks ago

Estes installed a dehumidifier in our crawl space. Fray and Chris H. were the installation technicians, and they did a great job. Installed the unit quickly and explained everything clesrly and throughly. Would highly recommend calling Estes if you are having humidity issues in your home.

Paid $2,000+Reasonable priceHVAC system maintenanceA/C system maintenanceInstallation
★★★★★ Dustin · 4 weeks ago

Lee Smith was amazing. Very professional and knowledgeable. Took time to answer all my questions and able to get me a quote. Would highly recommend.

HVAC system repairHVAC system maintenanceA/C system maintenance
★★★★★ Gwen · a month ago

Cris Cleveland was not only professional and knowledgeable, she was extremely THOROUGH! We appreciate her friendliness and taking the time to explain what was done and all future recommendations. We definitely would welcome her back for our service needs!

A/C system maintenance
★★★★★ tashia · a month ago

David T did a great job explaining system enhancements. He was quick and thorough during the service appointment and made me comfortable knowing system was working as it should.

Paid $1–200Reasonable priceHVAC system maintenanceA/C system maintenance
★★★★★ John · a month ago

Been using Estes for years and they haven't let me down yet when others in the city have. Today Jared and Byron installed a complete heat pump solution in my unit and did as fine a job as ever.

Paid $2,000+Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
★★★★★ Kendrick · a month ago

Lee was very professional and quick with my ac repairs. Great service.

Paid $400–600Reasonable priceHVAC system repairA/C system maintenance
★★★★★ Chris · 2 months ago

Had an excellent experience with our technician, Ryan Bolson. He was professional, honest, and incredibly knowledgeable. I felt completely confident that our HVAC system was in good hands. You can really tell this is a family owned business that takes pride in their work and cares about their customers. Highly…

HVAC system repairHVAC system maintenanceA/C system maintenance
★★★★★ ShiCara · 2 months ago

Lee Smith was AMAZING!! He was very informative and such a cool guy. He made sure we understood what the problem was, why it was happening and gave solutions for repair. He’s a gem!!! Hold on to him.

Paid $1–200Reasonable priceA/C system maintenanceA/C system repair
★★★★★ Stephanie · 2 months ago

Lee was great! Very honest and helpful.

Paid $200–400Reasonable priceA/C system maintenanceA/C system repair
★★★★★ Bill · 2 months ago

Great guys - worked fast and efficient! Thanks Donovan and Hunter!

Great priceA/C system maintenance
★★★★★ Stuart · Edited 2 months ago

Estes keeps us running. Our yearly contract involves electrics heater air conditioning and plumbing. They keep on top of what we need and come as convenient for us. Thank you for all you do for us and today Jonah was amazing -On it -had to do lots of extra tasks and smiled and worked the whole time! Thanks Jonah…

Paid $1–100Great priceHVAC system maintenanceElectrical inspectionsService not listed+ Responsiveness+ Punctuality+ Quality
★★★★★ Steve · 2 months ago

Estes Service technician, Cris Cleveland, Is fantastic to work with! She’s very professional and attentive to every detail. I look forward to working with her again in the future.

Reasonable priceA/C system maintenance
★★★★★ Adrianne · 2 months ago

Brayden did an excellent. I would recommend him again.

Paid $600–800Reasonable priceHVAC system maintenanceA/C system maintenance
★★★★★ Jacob · 3 months ago

Loves this company! Our technician, Tristen, is professional, thorough, and kind.

Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
★★★★★ Antonio · 3 months ago

Jordan came in like Superman and handled the job like a true GOAT. He was prompt, professional, respectful, spoke clearly and showed us what was the problem while fixing it with speed and execution. If even gave us some advice after fixing our drain clog problem. Then he installed a light to help kill anything…

Paid $600–800Reasonable priceA/C system maintenanceDrain cleaningA/C system repair
★★★★★ D · 3 months ago

Salim Was professional spent time and effort on my systems to make sure everything was running correctly explained everything to me showed me that my filters were changed. Would recommend him personally and the company.

A/C system maintenance
★★★★★ Chauncey · 3 months ago

My service today with Donovan and Hunter was exceptional. They phoned me prior to their arrival and displayed courtesy and professionalism throughout. They ensured to explain their work and reasoning to my understanding and satisfaction. They did not attempt to up sale me on any unnecessary services or purchases.…

Paid $1–200A/C system maintenanceA/C system repair

Show more a/c system maintenance reviews (189 more) →

vs category

Blue = Estes, grey = HVAC contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.75★ (95 reviews)2024-Q2: 4.91★ (150 reviews)2024-Q3: 4.83★ (139 reviews)2024-Q4: 4.83★ (190 reviews)2025-Q1: 4.86★ (160 reviews)2025-Q2: 4.90★ (134 reviews)2025-Q3: 4.87★ (141 reviews)2025-Q4: 4.88★ (82 reviews)2026-Q1: 4.87★ (143 reviews)2026-Q2: 4.91★ (356 reviews)2026-Q3: 4.85★ (155 reviews)2026-Q4: 4.91★ (34 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$454+41% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 30%Reasonable 60%Overpriced 2%Not sure 8%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%16+5.6Reliability 15%14+2.1Craft & service 20%19+3.8Value 10%16+1.6Momentum 8%81+6.5Track record 7%95+6.7Accountability 5%57+2.9Experts Score= 29Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
16
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
14
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
19
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
16
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
81
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
95
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
57

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+632 / −12
Professionalism
+827 / −16
Responsiveness
+640 / −13
Punctuality
+658 / −6
Value
+441 / −17

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