HVAC CONTRACTORS · ATLANTA, GA
Estes Services logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%16+5.6Reliability 15%14+2.1Craft & service 20%19+3.8Value 10%16+1.6Momentum 8%81+6.5Track record 7%95+6.7Accountability 5%57+2.9Experts Score= 29Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.29SCORE

Estes Services

Better than 12% of HVAC contractors · #59 of 67

4.9★5,133 Google reviewsGoogle star rating as shown on Google Maps.
4.88★last 12 monthsAverage stars on reviews from the last 12 months only.
2.8%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
73%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Estes Services for HVAC duct & vent cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$192–$939
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 63/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC duct & vent cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#28 / 31

All 4 Google reviews tagged “HVAC duct & vent cleaning”

Gidon6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I had the opportunity to speak with Jennifer this morning to address several maintenance needs for our home. She was tremendously courteous, helpful, detailed oriented, and patient which allowed me to get all the answers to my questions in a timely manner. She’s definitely an asset to have on the front lines talking with customers!

HVAC duct & vent cleaningElectrical outlet & switch installation+ Professionalism
Shalonda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Absolutely, great services

HVAC duct & vent cleaningHVAC system maintenance
Nicole4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Hunter was extremely knowledgeable and offered suggestions on ways our unit could function better for us. I appreciated that he wasn’t pushy but instead said to call whenever we were ready. Hunter was delightful!

HVAC duct & vent cleaning+ Quality+ Professionalism
Norma2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I love all of my experiences with Estes Heating and Air, especially my most recent with Aaron Thomas. He was courteous, professional in his approach and cleaned up after the installation. I will definitely recommend Estes to any one of my family/friends who will require their services.

HVAC duct & vent cleaningDuctless heating & A/C services

vs category

Blue = Estes, grey = HVAC contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.75★ (95 reviews)2024-Q2: 4.91★ (150 reviews)2024-Q3: 4.83★ (139 reviews)2024-Q4: 4.83★ (190 reviews)2025-Q1: 4.86★ (160 reviews)2025-Q2: 4.90★ (134 reviews)2025-Q3: 4.87★ (141 reviews)2025-Q4: 4.88★ (82 reviews)2026-Q1: 4.87★ (143 reviews)2026-Q2: 4.91★ (356 reviews)2026-Q3: 4.85★ (155 reviews)2026-Q4: 4.91★ (34 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$454+41% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 30%Reasonable 60%Overpriced 2%Not sure 8%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%16+5.6Reliability 15%14+2.1Craft & service 20%19+3.8Value 10%16+1.6Momentum 8%81+6.5Track record 7%95+6.7Accountability 5%57+2.9Experts Score= 29Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
16
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
14
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
19
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
16
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
81
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
95
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
57

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+632 / −12
Professionalism
+827 / −16
Responsiveness
+640 / −13
Punctuality
+658 / −6
Value
+441 / −17

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