HVAC CONTRACTORS · ATLANTA, GA
Estes Services logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%16+5.6Reliability 15%14+2.1Craft & service 20%19+3.8Value 10%16+1.6Momentum 8%81+6.5Track record 7%95+6.7Accountability 5%57+2.9Experts Score= 29Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.29SCORE

Estes Services

Better than 12% of HVAC contractors · #59 of 67

4.9★5,133 Google reviewsGoogle star rating as shown on Google Maps.
4.88★last 12 monthsAverage stars on reviews from the last 12 months only.
2.8%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
73%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Estes Services for HVAC system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.210
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.86
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$192–$955
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 71/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#47 / 60
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.97%

All 210 Google reviews tagged “HVAC system repair” · showing 40

★★★★★ Molly · a week ago

Ruben, Carlos, and Que were very quick and efficient in installing my new AC and Furnace! Ruben did a great job at explaining everything to me after the install! Also Leverne was great at getting us the estimate very quickly and getting it installed next day!

Paid $2,000+Reasonable priceHVAC system repairInstall AC
★★ Craig · 2 weeks ago

Years ago may have been great service, installed my HVAC fine, but as a service and maintenance company they are completely lacking. 300% markup on parts, pushing services heavy handed. Just had a $2300 service repair, full of add-ons, yet nothing solved the actual problem I called the service ticket for. Fool me…

Paid $2,000+OverpricedHVAC system repair
★★★★★ Michael · 2 weeks ago

Have been doing business with Estes for a few years. I have their plumbing and HVAC plan and recently my HVAC went out. They were able to send Donovan & Hunter to resolve my issues. Thanks guys!

Paid $1,000–1,200Reasonable priceHVAC system repair
★★★★★ Steven · Edited 3 weeks ago

9/30/2026 Update: Exceptional Customer Service. Wanted to reach out to commend Jacob and Cody, and thank them for a Job Well Done. They followed through with the over and above service that we have grown accustomed to working with Estes! Cody’s team was here first thing this morning, Frank, Chris, Trevor and Jay,…

Paid $1–100Great priceHVAC system repairHVAC system maintenanceHeating system maintenance
★★★★★ Dustin · 4 weeks ago

Lee Smith was amazing. Very professional and knowledgeable. Took time to answer all my questions and able to get me a quote. Would highly recommend.

HVAC system repairHVAC system maintenanceA/C system maintenance
★★★★ cathryn · a month ago

The people answering the emergency number are not helpful or seem to understand basic concepts about how the utilities in a home work.

Paid $600–800Not sureHVAC system repair
★★★★★ Erika · a month ago

My AC unit shut off and I was able to get a same day appointment with Estes. The service provider, Lee Smith, was courteous and explained what went wrong with my unit in an easy to understand manner. This was an exceptional experience and I highly recommend Estes and Lee, in particular.

Paid $1–200Reasonable priceHVAC system repair
★★★★★ King · a month ago

I had a great experience with Micah. He was professional, friendly, and knowledgeable from start to finish. He quickly diagnosed the issue with my AC unit and replaced the capacitor. He took the time to explain what was wrong and made sure everything was working properly before he left. I really appreciated his…

HVAC system repair
★★★★★ John · a month ago

Been using Estes for years and they haven't let me down yet when others in the city have. Today Jared and Byron installed a complete heat pump solution in my unit and did as fine a job as ever.

Paid $2,000+Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
★★★★★ Kendrick · a month ago

Lee was very professional and quick with my ac repairs. Great service.

Paid $400–600Reasonable priceHVAC system repairA/C system maintenance
★★★★★ Rick · a month ago

Called Estes this afternoon and service man came right out. Lee Steward was very professional, knowledgeable and courteous. He found our noise problem. Motor speed problem, water drain problem. Everything was fixed and my wife and I are very happy.

Paid $400–600Reasonable priceHVAC system repair
★★★★★ Randy · a month ago

Prompt, no up selling, efficient and reasonable priced.

Paid $1–200Great priceHVAC system repair
★★★★★ Nic · a month ago

Ruben and Josh were great. Very professional, did a great job explaining their work, and were on time.

HVAC system repair
★★★★★ Frank · Edited 2 months ago

Had a full attic replacement of all supply and return duct work and had the plenum replaced. Trevor, Jaythan, Ruben, Josh W, and Que were outstanding. They arrived on time, were very professional, did an outstanding installation, and cleaned up all areas. They also did the work well ahead of the estimated time.…

Paid $2,000+Reasonable priceHVAC system repair
★★★★★ Chris · 2 months ago

Had an excellent experience with our technician, Ryan Bolson. He was professional, honest, and incredibly knowledgeable. I felt completely confident that our HVAC system was in good hands. You can really tell this is a family owned business that takes pride in their work and cares about their customers. Highly…

HVAC system repairHVAC system maintenanceA/C system maintenance
★★★★★ Laurisa · 2 months ago

Donovan was awesome. Friendly, professional and very thorough and detailed. Thank you so much!

HVAC system repairHVAC system maintenance
★★★★★ Joyce · 2 months ago

Donovan was an excellent repairman and was polite and informative.

HVAC system repair
★★★★★ Dianne · 2 months ago

The guys that came to install was profession very respectful and tidy after service. Explained the system thoroughly. Ruben Rosas andJosh Williams needs a nice raise they are a credit to Estes. Leverne Jackson was my salesman, he was very professional..

HVAC system repairInstallationHeating system installation
★★★★★ Anthony · 2 months ago

I called Estes to schedule my yearly AC unit inspection. The operator offered to send someone the next day due to another customer’s cancellation. I declined and chose a date later in the week. As soon as I hung up the phone, we noticed that the unit stopped cooling. I immediately called Estes back to see if the…

Paid $400–600Great priceHVAC system repairHVAC system maintenance
★★★★★ Hannah · 2 months ago

Lee is so kind & professional! I’m very happy with the services he provided & I’ve definitely found our future HVAC guy. We definitely will be paying the yearly membership to prevent this from ever happening again that’s for sure!

Paid $1–200Reasonable priceHVAC system repairA/C system repairRepair HVAC
★★★★★ Samantha · 2 months ago

Jonah with Estes was incredibly professional and helped repair our HVAC that flooded our ceiling the same day. He was courteous, on time, and went above and beyond. We would absolutely work with Estes again.

Paid $1–200Great priceHVAC system repair
★★★★★ Uver · 2 months ago

Cris Cleveland came out to service our HVAC system. 5 star customer service.

HVAC system repair
★★★★★ Jacob · 3 months ago

Loves this company! Our technician, Tristen, is professional, thorough, and kind.

Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
★★★★★ Debra · 3 months ago

Trever, Jaxthan, Ruben, and Josh exhibited exceptional professionalism during the installation of the Rheem HVAC system at the Watkins residence. Their courteous demeanor throughout the entire process was truly commendable. The team's dedication to not only removing the old system but also expertly installing the…

Paid $2,000+Reasonable priceHVAC system repairInstallationRepair HVAC
★★★★★ Ervin · 3 months ago

Trevor and Jaythan were very professional. They were on time and ready to work. They took the time to explain everything to me.

Paid $2,000+Reasonable priceHVAC system repair
★ Gabriela · 3 months ago

I had been a loyal customer of this company for nearly 20 years, which made this experience even more disappointing. During a recent service call, I was told that my HVAC system had a failed inverter that was supposedly out of warranty. I was presented with an expensive diagnosis that would have led me to replace my…

HVAC system repair
★★★★★ Tyrone · 3 months ago

Very detailed technician!!!

HVAC system repairHVAC system maintenanceA/C system maintenance
★★★★★ Natasha · 3 months ago

I purchased an HVAC system from another company 4 years ago and have had issues with it requiring repairs each year since then. Rather than calling them back again this year to fix yet another problem, I decided to call Estes. I am so happy I did. They responded quickly, kept me updated on technician arrival, and…

Reasonable priceHVAC system repair
★★★★★ Ken · 3 months ago

Estes services sent Salim to my home to do a repair on my HVAC system. He arrived on time and was very polite and professional. He completed the work in a timely manor. Great job Salim!

Paid $800–1,000Reasonable priceHVAC system repair
★★★★★ Greg · 3 months ago

Our technician Ryan B. Was great! He was thorough and was able to fix our issue same day.

Paid $600–800Reasonable priceHVAC system repair
★★★★★ Christina · 3 months ago

Fray and Chris H.were professional . They were perfect gentleman and explained everything to us. We are lifetime customers

Paid $2,000+Reasonable priceHVAC system repair
★★★★★ Matthew · 3 months ago

Jonah and Blake were great. Responsive and answered all my questions. They couldn’t repair everything today day but will be back to complete the work later this week.

Great priceHVAC system repair
★★★★★ William · Edited 3 months ago

Jonah and Blake came and fixed my non-working AC. They were very pleasant, professional, and efficient.

Paid $200–400Reasonable priceHVAC system repair
★★★★★ Home · 4 months ago

Victor was great. Honestly went above and beyond.

Paid $200–400Great priceHVAC system repair
★★★★★ Bruce · 4 months ago

I highly recommend Carlos and Que for AC installation. From start to finish, they demonstrated outstanding workmanship. They were incredibly respectful and courteous throughout the morning. Their attention to detail to secure the work area to protect surrounding furniture was also impressive. Professional, clean,…

HVAC system repair
★★★★★ Tyrone · 4 months ago

Thomas did an excellent job in servicing my ac-unit. He was very professional and educated me too! I highly recommend Thomas.

HVAC system repair
★★★★★ Andrei · 4 months ago

The appointment was scheduled promptly (on a weekend no less ) and the technician clearly explained the issue and next steps to repair the HVAC unit.

HVAC system repair
★★★★★ Matthew · 4 months ago

Great service - fast, reliable, and extremely helpful.

Paid $1–200Great priceHVAC system repair
★★★★★ Georgia · 4 months ago

When the HVAC system went down in our home on the weekend, Cody and Jonah were highly responsive. They sent out a service technician on Sunday to identify the problem, and our system was repaired and back on-line by Monday afternoon.

Paid $400–600Reasonable priceHVAC system repair
★★★★★ ANN · 4 months ago

I have been using Estes for a few months now .The service is excellent from the ladies in the office , the sales team and the field tech provide clear detailed service. I had a new system installed on Saturday by Ruben and Josh. They were very professional and Ruben was very thorough in explaing the operation of the…

HVAC system repair

Show more HVAC system repair reviews (170 more) →

vs category

Blue = Estes, grey = HVAC contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.75★ (95 reviews)2024-Q2: 4.91★ (150 reviews)2024-Q3: 4.83★ (139 reviews)2024-Q4: 4.83★ (190 reviews)2025-Q1: 4.86★ (160 reviews)2025-Q2: 4.90★ (134 reviews)2025-Q3: 4.87★ (141 reviews)2025-Q4: 4.88★ (82 reviews)2026-Q1: 4.87★ (143 reviews)2026-Q2: 4.91★ (356 reviews)2026-Q3: 4.85★ (155 reviews)2026-Q4: 4.91★ (34 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$454+41% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 30%Reasonable 60%Overpriced 2%Not sure 8%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%16+5.6Reliability 15%14+2.1Craft & service 20%19+3.8Value 10%16+1.6Momentum 8%81+6.5Track record 7%95+6.7Accountability 5%57+2.9Experts Score= 29Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
16
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
14
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
19
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
16
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
81
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
95
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
57

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+632 / −12
Professionalism
+827 / −16
Responsiveness
+640 / −13
Punctuality
+658 / −6
Value
+441 / −17

Compare with