Analyzing 5,649,0035.6M ReviewsFor 15,50115.5K Experts

Experts Reviews · Company report
Estes Services logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%16+5.6Reliability 15%14+2.1Craft & service 20%19+3.8Value 10%16+1.6Momentum 8%81+6.5Track record 7%95+6.7Accountability 5%57+2.9Experts Score= 29Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.29SCORE

Estes Services

Atlanta, GA · Grade DLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #59Position by Experts Score among all companies we track in this category. of 67 HVAC contractors · 4.9★ from 5,133 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: track record and momentum; weakest: reliability.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Estes Services is better than 16% of HVAC contractors.F
16
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Estes Services is better than 14% of HVAC contractors.F
14
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Estes Services is better than 19% of HVAC contractors.F
19
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Estes Services is better than 16% of HVAC contractors.F
16
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Estes Services is better than 81% of HVAC contractors.A
81
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Estes Services is better than 95% of HVAC contractors.A
95
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Estes Services is better than 57% of HVAC contractors.C
57

Reviews for your job

Customers hired Estes Services for 8 kinds of job.

Estes Services for HVAC duct & vent cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$192–$939
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 63/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC duct & vent cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#28 / 31

All 4 Google reviews tagged “HVAC duct & vent cleaning”

Gidon6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I had the opportunity to speak with Jennifer this morning to address several maintenance needs for our home. She was tremendously courteous, helpful, detailed oriented, and patient which allowed me to get all the answers to my questions in a timely manner. She’s definitely an asset to have on the front lines talking with customers!

HVAC duct & vent cleaningElectrical outlet & switch installation+ Professionalism
Shalonda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Absolutely, great services

HVAC duct & vent cleaningHVAC system maintenance
Nicole4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Hunter was extremely knowledgeable and offered suggestions on ways our unit could function better for us. I appreciated that he wasn’t pushy but instead said to call whenever we were ready. Hunter was delightful!

HVAC duct & vent cleaning+ Quality+ Professionalism
Norma2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I love all of my experiences with Estes Heating and Air, especially my most recent with Aaron Thomas. He was courteous, professional in his approach and cleaned up after the installation. I will definitely recommend Estes to any one of my family/friends who will require their services.

HVAC duct & vent cleaningDuctless heating & A/C services

Price

$454+41% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 60%Overpriced 2%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance383$37–$292
Install AC229$1.5k–$3.2k
HVAC system repair210$192–$955
A/C system maintenance207$54–$441
Heating system installation203$1.4k–$2.8k
A/C system repair121$209–$880
Installation95$1.1k–$2.8k
Heating system maintenance90$54–$292

Compare with

Comfort Atlanta Heating & Air logoComfort Atlanta Heating & AirExperts Score 83Atlanta · 4.99★The Air Company of GA logoThe Air Company of GAExperts Score 70Atlanta · 4.98★Bartlett Heating & Cooling logoBartlett Heating & CoolingExperts Score 58Atlanta · 4.97★