How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%81+19.6Value 14%99+14Replies to reviews 7%88+6.2Craft & service penalty83−1.7Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCOREEstes Services
Atlanta, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #84Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 5,133 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
Reviews for your job
Customers hired Estes Services for 8 kinds of job.
Estes Services for HVAC system repair
Clear ✕All 210 Google reviews tagged “HVAC system repair” · showing 140
Ruben, Carlos, and Que were very quick and efficient in installing my new AC and Furnace! Ruben did a great job at explaining everything to me after the install! Also Leverne was great at getting us the estimate very quickly and getting it installed next day!
Years ago may have been great service, installed my HVAC fine, but as a service and maintenance company they are completely lacking. 300% markup on parts, pushing services heavy handed. Just had a $2300 service repair, full of add-ons, yet nothing solved the actual problem I called the service ticket for. Fool me…
Have been doing business with Estes for a few years. I have their plumbing and HVAC plan and recently my HVAC went out. They were able to send Donovan & Hunter to resolve my issues. Thanks guys!
9/30/2026 Update: Exceptional Customer Service. Wanted to reach out to commend Jacob and Cody, and thank them for a Job Well Done. They followed through with the over and above service that we have grown accustomed to working with Estes! Cody’s team was here first thing this morning, Frank, Chris, Trevor and Jay,…
Lee Smith was amazing. Very professional and knowledgeable. Took time to answer all my questions and able to get me a quote. Would highly recommend.
The people answering the emergency number are not helpful or seem to understand basic concepts about how the utilities in a home work.
My AC unit shut off and I was able to get a same day appointment with Estes. The service provider, Lee Smith, was courteous and explained what went wrong with my unit in an easy to understand manner. This was an exceptional experience and I highly recommend Estes and Lee, in particular.
I had a great experience with Micah. He was professional, friendly, and knowledgeable from start to finish. He quickly diagnosed the issue with my AC unit and replaced the capacitor. He took the time to explain what was wrong and made sure everything was working properly before he left. I really appreciated his…
Been using Estes for years and they haven't let me down yet when others in the city have. Today Jared and Byron installed a complete heat pump solution in my unit and did as fine a job as ever.
Lee was very professional and quick with my ac repairs. Great service.
Called Estes this afternoon and service man came right out. Lee Steward was very professional, knowledgeable and courteous. He found our noise problem. Motor speed problem, water drain problem. Everything was fixed and my wife and I are very happy.
Prompt, no up selling, efficient and reasonable priced.
Ruben and Josh were great. Very professional, did a great job explaining their work, and were on time.
Had a full attic replacement of all supply and return duct work and had the plenum replaced. Trevor, Jaythan, Ruben, Josh W, and Que were outstanding. They arrived on time, were very professional, did an outstanding installation, and cleaned up all areas. They also did the work well ahead of the estimated time.…
Had an excellent experience with our technician, Ryan Bolson. He was professional, honest, and incredibly knowledgeable. I felt completely confident that our HVAC system was in good hands. You can really tell this is a family owned business that takes pride in their work and cares about their customers. Highly recommend!
Donovan was awesome. Friendly, professional and very thorough and detailed. Thank you so much!
Donovan was an excellent repairman and was polite and informative.
The guys that came to install was profession very respectful and tidy after service. Explained the system thoroughly. Ruben Rosas andJosh Williams needs a nice raise they are a credit to Estes. Leverne Jackson was my salesman, he was very professional..
I called Estes to schedule my yearly AC unit inspection. The operator offered to send someone the next day due to another customer’s cancellation. I declined and chose a date later in the week. As soon as I hung up the phone, we noticed that the unit stopped cooling. I immediately called Estes back to see if the…
Lee is so kind & professional! I’m very happy with the services he provided & I’ve definitely found our future HVAC guy. We definitely will be paying the yearly membership to prevent this from ever happening again that’s for sure!
Jonah with Estes was incredibly professional and helped repair our HVAC that flooded our ceiling the same day. He was courteous, on time, and went above and beyond. We would absolutely work with Estes again.
Cris Cleveland came out to service our HVAC system. 5 star customer service.
Loves this company! Our technician, Tristen, is professional, thorough, and kind.
Trever, Jaxthan, Ruben, and Josh exhibited exceptional professionalism during the installation of the Rheem HVAC system at the Watkins residence. Their courteous demeanor throughout the entire process was truly commendable. The team's dedication to not only removing the old system but also expertly installing the…
Trevor and Jaythan were very professional. They were on time and ready to work. They took the time to explain everything to me.
I had been a loyal customer of this company for nearly 20 years, which made this experience even more disappointing. During a recent service call, I was told that my HVAC system had a failed inverter that was supposedly out of warranty. I was presented with an expensive diagnosis that would have led me to replace my…
Very detailed technician!!!
I purchased an HVAC system from another company 4 years ago and have had issues with it requiring repairs each year since then. Rather than calling them back again this year to fix yet another problem, I decided to call Estes. I am so happy I did. They responded quickly, kept me updated on technician arrival, and…
Estes services sent Salim to my home to do a repair on my HVAC system. He arrived on time and was very polite and professional. He completed the work in a timely manor. Great job Salim!
Our technician Ryan B. Was great! He was thorough and was able to fix our issue same day.
Fray and Chris H.were professional . They were perfect gentleman and explained everything to us. We are lifetime customers
Jonah and Blake were great. Responsive and answered all my questions. They couldn’t repair everything today day but will be back to complete the work later this week.
Jonah and Blake came and fixed my non-working AC. They were very pleasant, professional, and efficient.
Victor was great. Honestly went above and beyond.
I highly recommend Carlos and Que for AC installation. From start to finish, they demonstrated outstanding workmanship. They were incredibly respectful and courteous throughout the morning. Their attention to detail to secure the work area to protect surrounding furniture was also impressive. Professional, clean, and top-tier service.
Thomas did an excellent job in servicing my ac-unit. He was very professional and educated me too! I highly recommend Thomas.
The appointment was scheduled promptly (on a weekend no less ) and the technician clearly explained the issue and next steps to repair the HVAC unit.
Great service - fast, reliable, and extremely helpful.
When the HVAC system went down in our home on the weekend, Cody and Jonah were highly responsive. They sent out a service technician on Sunday to identify the problem, and our system was repaired and back on-line by Monday afternoon.
I have been using Estes for a few months now .The service is excellent from the ladies in the office , the sales team and the field tech provide clear detailed service. I had a new system installed on Saturday by Ruben and Josh. They were very professional and Ruben was very thorough in explaing the operation of the…
Estes saved my AC system. They sent a technician, Brayden Rush, who was very smart and skilled. He was able to repair my system, when other companies said it couldn't be done. I will only use Estes for future services.
The service was excellent, the guys who came out, did a great job.
Jonah was knowledgeable and courteous and was able to quickly diagnose and fix our HVAC issue. I also appreciated the follow up call the next day.
Wow! Jared and Byron from Estes did exemplary work on installing my new Carrier Infinity 23 heat pump system. And they did it on Saturday of Memorial Day weekend, which was so generous and kind that I am at a loss for words. The Lennox unit that came with my house was only six years old and it failed while I was…
Did a great job. Highly recommend
No air conditioning when I woke up. Estes sent out a Tech. Quickly who was able to get me back in business.
We’ve had this technician multiple times now and he’s always courteous, knowledgeable, and informs us of what’s going on.
Jonah was very helpful and quick at repairing my ac faster than expected time frame. Much appreciated especially with the heat is ramping up!
Jonah was very knowledgeable and diagnosed the problem really quick
Brayden Rush is a true standout—his attention to detail and dedication made the whole experience stress-free. Thanks to him, my HVAC is running better than ever and I’m comfortable in my home again. I highly recommend Estes Services and would definitely ask for Brayden Rush by name next time. ⭐⭐⭐⭐⭐
Great customer service and support! ✌️
Quick at identifying and resolving the issue we were experiencing with our HVAC drain line and installed new safety switches to prevent this type of issue happening in the future.
After being a loyal customer for over 10 years, I can honestly say this has been one of the most frustrating and disappointing service experiences I’ve ever dealt with. The lack of accountability, communication, and proper repairs from this company is completely unacceptable. Back in May 2025, your technicians came…
We had an awesome experience with Estes! Jordan is a great tech, and even better golfer!
Had a great experience with Estes. Jonah was the gentleman that fixed my unit and was a few minutes early, which I really appreciated. He got everything fixed pretty quickly and made the whole process easy. I typically don’t leave reviews but this young man was very knowledgeable and explained everything very well.…
Paul is amazing! He did a wonderful job.
Brayden arrived to my home, 10 mins later he had both units upstairs and downstairs fixed. He went over all my options, helped saved me money, he was polite, a keen sense of attention to detail, and an all around great guy. Thank you Brayden, I could not be more grateful sir.
Micah was very helpful and informative! Highly recommend him for any HVAC services. 10/10
JONAH MCCLURE did a great job fixing our a/c when it was not working properly. He was very professional, knowledgeable and was very friendly. I would definitely ask for him to return for any future work. ESTES is a great company to use for your services.
Jesus came to my condo and was professional, efficient, kind, and a great listener and problem solver. He has to be one of the best technicians for sure. Thank you to Jesus and Estes!
Great service in a timely manner. Brayden was very punctual and professional. Highly recommend.
Brayden serviced my house and was very knowledgeable and patient! He did an outstanding job. Thanks.
Warranty repair on A/C. Marcus and Donald handled a difficult Evaporating Coil replacement on A/C system. Repair was under Carrier warranty but was labor intensive and they did a great job.
My AC unit stopped working, I spoke to Joanna and she was able to set up my appointment in timely manner.
Thank you Brayden for amazing services! He was very thorough.
Brayden was extremely helpful and honest during our repairs. I greatly appreciated his communication and professionalism.
Brayden was such a big help and was decisive and persistent in finding the issue. Thanks a lot, had my A/C up and going in no time!
We had Ruben and Josh for an install yesterday 5/5/26, and they were a pleasure to have in our home. They were punctual, extremely polite and professional, knowledgeable, and did a wonderful job cleaning up after the install was done. They were also very attentive to our needs, as I’m recovering from a broken leg…
Ashley B. Is amazing. Always excellent customer service and makes sure that scheduling process is super easy!
Estes is the best. From the nice lady Kaitlyn who answers the phone to all the techs. I always recommend them to my friends
Tristan (Noah) was very informative and honest about the needs of our HVAC repair. He clearly communicated all of our options and left us feeling confident in our solutions. Ashley B was also helpful in getting someone out to us quickly. This was a great experience!
Excellent service, and professionalism from team on both ends, look forward to future time when I can call upon them.
I had a great experience working with Jacob Dendy from Estes Services. He was extremely helpful in helping me choose a new heating and air unit that fit both my budget and efficiency needs. The installation was scheduled for the very next day, which was a huge plus. The technicians who came out were professional and…
Carlos and Q were excellent. They were on-time, fixed my A/C, and were respectful to my home and property. I couldn't be more pleased.
Jared&Byron did a great job on installing my Hvac system.
We have been with Estes since 1991; at our prior residents and now at our present home. When you call, the staff is always courteous and helpful. We recently had to replace our AC system due to age and malfunction. Marcus and Rubin are the techs that came out and did the replacement. They know their stuff and…
Extremely satisfied with the work Fray and Chris H.of Estes did on my mother’s home. They went way above and beyond to make sure her new HVAC system was installed properly! I highly recommend them! Very satisfied customer!
Estes recently installed a new HVAC system for me. Our AC was out and they were able to schedule the replacement very quickly. The installers Jared and Byron were fantastic, friendly and super efficient. They finished in about four hours. Wow!
Ruben, Carlos, Que, and Jacob were friendly, professional, efficient, and knowledgeable. I am very glad we used Estes to replace our HVAC unit.
Pricing isn’t consistent at all—it varies depending on the day and which technician shows up. For the exact same repair on a Carrier unit installed by the same builder at the same time (coil replacement, labor only), I was quoted four times more than a friend.
Lee was extremely thorough in his diagnosis of the issue. He was professional and very easy to work with. He did an outstanding job of not only explaining the issue but offering solutions as well! I would highly recommend Estes! Please ask for Lee!
We recently had Estes Services perform a spring HVAC inspection and air conditioning system check at our home in Midtown Atlanta (30309), and the experience was exactly what homeowners hope for when calling an HVAC service company. Our technician Jacob Jeffery was outstanding from start to finish. He arrived on…
Estes has been responsive and easy to work with from sales to install to service. Installers Trevor and Jaythan were professional and thorough with their services.
Josh and Ruben were so professional and kind! From Louise C
Patient, knowledgeable, on time and explained all so I knew exactly what was done and needed.
Erick has been servicing my heat pump unit for close to 4 years now, and I wouldn't use anyone else.
Jorge did a fantastic job. He was very thorough and explained everything in a way that was easy for me to understand.
Estes customer service and quick response is amazing. Matthew Roland kept me updated constantly, made sure he didn't track the outdoors inside, and even scheduled for a comfort specialist (like a mechanical engineer) to help fix efficiency problems and burning electrical smell. They definitely are preventing a fire…
Matthew got here incredibly quick after placing the service call. I appreciate all he did in a short time.
Good afternoon, we cannot be more pleased with the professionalism and kindness of your technician Mr. Victor Landeros. He not only explained to us in detail about our situation but also provided recommendations and provided information about the right folks in Estes to talk to in case we need to purchase a new HVAC…
Victor my service tech was so amazing. Not only was he well informed & diagnosed the problem quickly, he was the consummate professional & made what can be a nerve wracking experience painless. I would recommend Estes & Victor for all your HVAC needs.
Our HVAC service went down during the recent ice storm and we were so annoyed at the thought of having to replace the unit. We considered several companies but decided to use Estes and we are so glad that we did. Damey and Juan truly went above and beyond. They exceeded our expectations and completed the work in a…
Thermostat went blank on coldest day of year and came out next morning and found a few issues and help explain things and recommend on what to do in future and possible things we could do to prevent. He was great and got heat up and running. Def will be using them again
Through a series of unexpected and sudden events, I needed a new HVAC system urgently. Everyone from sales to installation went smoothly and they worked with me to help make sure I could have heat at my house again. Jared and Byron showed up the morning of the install, they came out on a cold morning and crawled…
Great experience. On time, reliable and friendly.
Our heat went out on the first floor. They came out with a couple of hours during the ice freeze. He was able to diagnose the problem and fix it for under $200. The rep was knowledgeable and professional. Definitely use them again!
Lee was so informative!! He really helped me with my HVAC and found other harmful problems that I, was unaware of. Great company and awesome HVAC technician.
Matthew has been to my house before and just like last time he was the consummate professional ! Very thorough and he is truly appreciated!
Matthew were very polite and professional. He diagnosis the problem and repaired it quickly. He tested it and it was working when he left.
Technician Chris Fray and assistant was very professional, polite, and respectful. Excellent work, our problem was fix efficiently, great skill. They also kept the work area tidy and cleaned up after themselves. Excellent job!! 10 out of 10. Highly recommend. Troy and Doris Walton
We've been a customer of Estes for over 20 years and the reason why is because of great customer service. I would like to highlight two exemplary young men who represented the company very well. Jason and Ali were very professional, courteous and friendly. They completed the job in a quiet and efficient manner.…
Had Estes replace our furnace and they suggested I also replace certain vents. Huge mistake taking their suggestion, they cut new holes into the floor when holes in the wall were already there. Also the vent placement was very bad. They literally wrapped one vent around my de humidifier in the crawl space. It would…
Finally! I can feel the heat! Marcus and Jeff were great!
Thank you to Erick, Leverne, Marcus, and Jeff for their help removing my 17 y/o HVAC and and installing a new one. Makes a world of a difference!
Great customer service from Ruben and Q very detailed oriented, extremely professional.
Trevor and Ruben were awesome today when doing our services. Very knowledgeable! Will request them in the future.
Trevor, Ruben & Jathan all 3 were very professional. They done outstanding work. I'm very satisfied.
Estes is ethical, reliable and only sends experts to evaluate and service my HVAC system. If you're selecting a provider, Estes is the best place to start!
Matthew was top notch. I had told him a bit of the saga I have had with this particular AC unit. After listening to my description he said with confidence “ well I have good news for you as I am the man for the job, I will get this figured out!” He was thorough, ordered some parts and while he has to come back,…
The team was very detailed and efficient with handling my A/C unit issues.
Estes saved my weekend. We we serviced on the same day I called and Matthew found the issue quickly.
Please give Finn and Josh a raise! These two technicians did an exceptionally through maintence service of my HVAC unit. Josh went into my attic and replaced a tubing that was twisted and therefore impacted my overall HVAC function. Keep in mind my attic is difficult to maneuver because of the tight space.…
Technician was great!! And the person who set up my maintenance plan really took their time to explain things. Everyone was very helpful.
Established new same day preventive maintenance with Estes. Lee was phenomenal. Answered all of my questions and took care of my systems with complete professionalism.
Our Estes technician, RJ Collier, is great! He’s gone above and beyond on two separate occasions by putting in the time to do full due diligence, listening to our concerns and helping us figure out our entire two zone HVAC system, repairing every problem found, and explaining patiently the answers to our questions.…
I had an a AC coil and furnace replaced. I contacted Estes because of there great reputation and I was not disappointed. Everyone I dealt with from Erick (Technician), Justin (Sales) and Trevor and Ruben (Install) was professional, answered all my questions and delivered everything promised. In fact I had no AC and…
From the time my technician Lee Steward arrived, he was very professional. He greeted me with a smile as well as greeted my dogs. Lee was very knowledgeable on what was going on with my HVAC system. He noticed my system was wired incorrectly from the time my home was built. Not only fixed the problem, but he also…
Estes has been fantastic for all our HVAC and plumbing needs. We have needed a couple of emergency repairs since we moved into our home and they have always been able to send someone out within 24 hours to take care of things. The service plans they offer pay for themselves with just one visit too. All the techs…
I love this company!! Lee was dispatched quickly and he was very informative and knowledgeable. He got my system up and running within an hour and it’s no longer 48 degrees in my house.
Marcus and Jeff were great. They were on time and very professional.
Estes is the absolute best when it comes to heating and air repairs!. Our repair tech, Lee S, was very courteous, polite, and definitely professional. He called with an arrival time, and was 10 min early. He not only answered all of our questions, but was very knowledgeable and also had a few questions for us that…
Damey and Juan werw professional, timely, responsible, and efficient. A+. 5 Stars Here!!
Our old AC unit died, so Fray and Chris H. did a great job installing and turning up our new AC unit today!
Paul Kim the Service Technician was really good. He was extremely professional and friendly. He diagnosed the problem and hopped right into action. He got my A/C back up and running quickly. Thanks a lot Paul.
Lee Smith with Estes came out and was able diagnose the problem in the first 10 minutes. He quickly checked the rest of the system and was able to get me up and going in less than half an hour at a very fair price. Outstanding texh - Definitely will call again!
Trevor and Ruben did a great job replacing my set lines for my HVAC and they were also quick. The price was the lowest quoted.
I lost my heat last night due to the storm we just had. A call into Estee’s Sunday night at 6pm was resolved by 10pm from an awesome tech Lee Smith. I highly recommend this HVAC company as they are a trusted and reliable provider!!!
Needed to schedule service…Jennifer is a Rockstar!!! Customer Service at Estes is nothing like you experience today…it’s what you WANT as a consumer. Ty!
Your service repairman, Marcus/Jeff were very puntual and informative. We have used Estes for many, many years and have always been pleased with the services. We would highly recommend them for expert service, repairs, replacements and always curtious recommendations.
The crew of Carlos, Brandin, & Geo did an excellent job. They were on time, very professional , knowledgeable and courteous. I would recommend them and Estes to anyone interested in an HVAC replacement.
Estes did a great job replacing my HVAC system. Marcus, Jeff, Bryan & Juan did an excellent job with the removal of the old system and installation of the new one.
Kudos to the installation team (Fray & Ruben) for the prompt/profession job done replacing a tired A/C system Estes installed ~25 years ago. The guys were very courteous and took the time to answer all of our questions and ensure we understood all the new features of the new system. Only reservation is, in today's…
Great techs. Very professional and thorough. Jason and his team (Jered M., Kareem, and Trevor) worked quickly to replace our old AC unit.
Giovanni and Tobias work very well together as a team,they are very professional .they took time to answer our questions and completed the work in a timely manner.
Este company sent someone out immediately after taking my information. The technician was courtesy, respectful, attentive to my concerns, and professional in his evaluation. I will definitely be recommending this company to my neighbors.
Very responsive, friendly and thorough service. Thank you!
We have always had a great relationship with Estes. Top notch customer service.
Great customer service. Sent a service request in and shortly received a call from Jennifer to help schedule an appoint appointment only three days out.
Jason and Kareem are excellent Hvac Estes Techs! They did a professional and detailed job leveling our condenser unit! Thanks
we had Marcus and Jeff install a new HVAC unit yesterday, Monday 9/11, in our attic. They were very professional, worked quickly completing the job in about 8 hours. The temp was very hot in our upper level, but they pushed through the heat, finally, they installed a new thermostat and carefully explained to us…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 383 | $37–$295 |
| Install AC | 229 | $1.4k–$3.2k |
| HVAC system repair | 210 | $205–$933 |
| A/C system maintenance | 207 | $39–$393 |
| Heating system installation | 203 | $1.4k–$2.8k |
| A/C system repair | 121 | $209–$786 |
| Installation | 95 | $1.1k–$2.8k |
| Heating system maintenance | 90 | $39–$251 |
