How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%81+19.6Value 14%99+14Replies to reviews 7%88+6.2Craft & service penalty83−1.7Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCOREEstes Services
Atlanta, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #96Position by Experts Score among all companies we track in this category. of 119 HVAC contractors · 4.9★ from 5,133 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
Reviews for your job
Customers hired Estes Services for 8 kinds of job.
Estes Services for water heater installation
Clear ✕All 56 Google reviews tagged “Water heater installation” · showing 40
Fray and Chris H did an amazing job on our dehumidifier install. The whole process was easy and it looks amazing and works exceptionally. I would recommend Estes to ANYONE!
Estes does it all as far as HVAC,plumbing and electrical. Was very impressed with Juan and Daniel who came out and replaced my hot water heater. They were punctual, polite, and very professional. I was thinking maybe two hours to swap and replace, but one hour and ten minutes later they were done, I was taking a hot…
Blake was an excellent technician if I’m calling him by the right title positive attitude and cared about what he was doing
Logan did a great job installing the water heater at our home! He kept his work area clean and tidy, wore shoe covers while in our home, and was extremely professional! Pricing was great and everything went very smoothly! Highly recommend!
We had a seamless experience from start to finish. From Jose diagnosing our problem, to Jacob helping us find the right product, to Fray and Chris H. installing our new system. All were professional, courteous and efficient!
Did a great job. Highly recommend
I called with an issue with a water installation, and the customer service was outstanding. Miss Kourtni was very patient and articulated my options to me very well. I was provided reasonable options and was helped immediately.
Kourtni was AMAZING!!!! She helped my mom with all of her needs and had the most positive attitude.
The service I got was spectacular. The young lady Kourtney really helped me out a lot with all of my service needs. I would recommend you guys to all of my friends and family.⭐️⭐️⭐️⭐️⭐️
Big kudos Estes for your speedy service. Speaking with Ada was a good experience. I would use Estes again. Thank you
Very courteous and made sure I got what I asked for.
I had a great experience with Estes. Kaitlyn was especially helpful—she got me an appointment right away and was quick, friendly, and easy to work with. The whole process was smooth from start to finish. Highly recommend!
I had an amazing experience with ESTES recently when changing my water heater. Johanna answered all my questions and concerns. Excellent customer service!
Best costumer service that we’ve received in years.
I really appreciate the speed and efficiency with which they work. Ashley always gets us scheduled quickly when our systems are in need of service and checks back in to make sure we are happy with the work once it's completed. They've replaced my water heater and furnace over the last couple of years and the guys they sent out did an excellent job on both.
Customer service was excellent and the representative made my day better!
I have spent approximately $3000 for parts with Estes to fix my hvac system. After installation my heat and air do not work! They gave me a quote for approximately $13,000 to replace hvac system. Will not credit me for the 3000!!!
Elliot and Jarred were spectacular! They made the process smooth, answered all of my questions, and were very communicative the entire time. They were friendly and professional and made the entire experience great!
Excellent response time (came out within 2 hours of placing the service call). Determined our issue, had the necessary replacement on his truck and had us up and running 2 hours later. Greg Richards was the BEST! On a scale from 1-10, he was at least a 12! Extremely courteous and knowledgeable.
We've been a customer of Estes for over 20 years and the reason why is because of great customer service. I would like to highlight two exemplary young men who represented the company very well. Jason and Ali were very professional, courteous and friendly. They completed the job in a quiet and efficient manner.…
I was receiving quotes from companies, some of them tried to take advantage. But THANK GOD I found Estes on my google search!! The reviews did not disappoint!! From booking the appointment with the lovely Brittany/Britney (she was so sweet, pleasant, empathetic, understanding, & informative) all the way to my GOD…
I had a very disappointing experience with Estes. I purchased a tankless water heater with an external circulation pump. The technician who sold me the equipment was also the one who installed the system. Unfortunately he didn’t know what he was doing. He improperly installed the system and left out an important…
Estes has been fantastic for all our HVAC and plumbing needs. We have needed a couple of emergency repairs since we moved into our home and they have always been able to send someone out within 24 hours to take care of things. The service plans they offer pay for themselves with just one visit too. All the techs…
I have been a customer of Estes since 2007. I have purchased two hot water heaters and two HVAC systems from them. They do my maintenance twice a year on my HVAC systems. I met Justin Whitlock when he was in the service department. His knowledge of the systems and patience in answering all of questions was most…
Both techs were knowledgeable and professional. They were very fast efficient. Great experience
I spoke with Jennifer Dorsey: she was so helpful And very knowledgeable on your service I would give her a 100 for all the info she gave me
Estes is our heating/AC and plumbing service. We have been with them for 10+ years. They are great to come out as soon as they possibly can. They have professional and caring techs and office staff. I talked with James this morning abt a plumbing issue and he was very polite and friendly. He showed a caring attitude…
I had water spigot replaced because it was leaking. Justin Rose good as a plumber and has been here to take care of our plumbing needs. He answered questions that asked
I’ve had very good experiences regarding the HVAC service
Very pleased with the service provided by Dylan Boles. Not only was he knowledgeable, he was professional. Highly recommend.
Geovani and Tobias completely replaced my indoor and outdoor hvac units. They did an amazing job and worked as quickly and efficiently as possible.
Estes is always prompt, transparent, and easy to work with. A special shout out goes to Elliott Brockman, the technician for this call. He was personable, happy to answer questions, and without fuss worked with the weird tiled space the heater occupies. Consider yourself lucky if he answers the call! Update…
Replaced my old galvanized water lines and all gas lines. Amazing service from Harry! He was professional and informative during the entire process. I definitely recommend this company!
When our HVAC went out we contacted Estes Services for a quote. Justin came out and was VERY thorough in measuring the space to be heated inside the house as well as examining the crawlspace area where the hot water heater and HVAC system were housed. He was very professional and answered all our questions without…
The technician was friendly and very professional. He took the necessary steps to protect our newly installed carpet and cleaned up behind himself.
Justin did a great job with the.instalation and instruction afterward
I've tried calling their "emergency" number and it goes to a message saying that no one is available to answer at this time. I called a number I had from the installation day and after a few calls he said he got a hold on the maintenance manager and that he was going to see what's going on. Long story short,…
We had Estes out to install a new Mini-Split unit in a space we are finishing out in our home. We also upgraded our hot water heater to a new tankless unit. Brad, Brandon, Tyler, & David handled our Mini-Split installation and they were all great! They took the time to talk through everything with me to make sure we…
Pretty much the only company that was responsive to provide both water heater and HVAC replacement for my condo. All same day too! Leverne did a great job scheduling everything. Taylor and Paul were able to make quick work of the water heater. Then Brad and Brandon knocked out the indoor and outdoor unit all while…
Great service, hot water restored. Explained everything in easy to understand terms and were very professional.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 383 | $37–$295 |
| Install AC | 229 | $1.5k–$3.2k |
| HVAC system repair | 210 | $205–$942 |
| A/C system maintenance | 207 | $39–$393 |
| Heating system installation | 203 | $1.4k–$2.5k |
| A/C system repair | 121 | $209–$793 |
| Installation | 95 | $1.2k–$2.8k |
| Heating system maintenance | 90 | $37–$251 |
