Veterinary care · Albuquerque, NM · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%70+17Value 14%87+12.3Replies to reviews 7%44+3.1Craft & service penalty95−0.5Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#21 of 32 pet nutritionistsiPosition by Experts Score among all companies we track in this category. · better than 35%
4.7★★★★★549 Google reviews · 24 photos
86%five-star reviews
4.85★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers with a 4.7 rating frequently praise the clinic's compassionate staff, thorough explanations, and willingness to treat diverse species including birds, reptiles, and hedgehogs. Positive feedback highlights professional care during annual visits and procedures, as well as the staff's ability to address pet anxiety. However, lower-rated reviews cite significant delays in seeing patients, recent price increases including new tech fees, and concerns regarding emergency availability or diagnostic accuracy.
Google rating: 4.7 out of 5 from 549 reviews (86% five-star).
Reviews on this page: 549 Google reviews (388 with written comments, 27 with photos).
Owner responses: the business replied to 42% of reviews.
Most recent review: October 24, 2026.
Service: Pet Nutritionist serving Albuquerque, New Mexico.
Data from Google, last updated October 25, 2026.
Score profile vs other pet nutritionists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Eubank Animal ClinicPet Nutritionists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Eubank Animal Clinic: 75/100 on this factor. Category median: 83.B
75
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Eubank Animal Clinic: 70/100 on this factor. Category median: 77.B
70
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Eubank Animal Clinic: 95/100 on this factor. Category median: 90.A
95
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Eubank Animal Clinic: 87/100 on this factor. Category median: 88.A
87
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Eubank Animal Clinic: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Eubank Animal Clinic: 44/100 on this factor. Category median: 58.C
44
Bar = this company · dark tick = category median.
Star ratings
549 Google reviews we collected
4.7of 5
5 stars47186%
4 stars428%
3 stars61%
2 stars41%
1 star265%
Praise vs complaints
Phrases our text analysis found in 388 written reviews
93%praise
Praise45993%
Complaints327%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price1624%
Reasonable4466%
Overpriced11%
Not sure69%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude22746%
Price & value5511%
Would recommend5411%
Quality & results4910%
Communication418%
Speed & response378%
Honesty & trust286%
What customers talk about
We read 388 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The entire staff is compassionate when your furbaby is in crisis and acknowledge your anxiety.”
“They often come across as rude, and I routinely waited 30–45 minutes past my appointment time to be seen.”
“Cost was very reasonable for everything she did for us today.”
“This place is a 100% complete rip off.”
“Doctor garb and Jen were very good and professional, and I will recommend them to anybody.”
“Don't recommend, scaring customers into getting expensive scans is a cruel business practice.”
“We've been going here for our dog and other cats for about 5 years now and they've always done a great job.”
“The worst experience happened in July 2021.”
“Dr Gardener is always very professional and explains in detail any questions I may have.”
“You show up on time and then you just sit there, with no communication if they are running behind or anything and you just sit there wondering.”
“All of the staff were professional, empathetic & efficient!”
“Garb apologized for the delay and explained that the patients before us had arrived very late.”
“I felt that she genuinely cared for me and my pet and her health.”
“…check out at the front desk instead checked us out in the office and took our money in the room without a receipt given back to us.…”
People customers mention
Garb45 reviews
Harrell14 reviews
Gardner14 reviews
Yarne6 reviews
England6 reviews
Rosen4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Eubank Animal Clinic for 2 kinds of job. Pick one to see what they paid and said.
PamelaLocal Guide · 209 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 12 hours ago★★★★★
Great place for fur babies. Drs Garb and Harrell are the vets I've had personal contact and they are more than excellent. The entire staff is compassionate when your furbaby is in crisis and acknowledge your anxiety. There are not enough stars ✨️ to full evaluate this clinic and staff.
Reasonable priceService not listed
Tony9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
Dr. Garb and Heather took excellent care of Crosby during his annual visit. They understood his anxiety and delivered professional care, assessing his needs and prescribing exactly as necessary.
Eubank AC is responsive and efficient. Highly recommended, esp. Dr. Garb and Heather.
Great priceService not listed
Anne1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Caring staff. Dr Gardner takes time to address all questions and concerns. We moved out of the city but continue to drive to Eubank for our pets care
Great price
Mattris3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Dr. Gardener and company took good care of PJ and his brother Nefi during their procedures, and gave easy to follow after-care instructions. Our precious Graybies (gray babies) are happy and healthy. We've been going here for our dog and other cats for about 5 years now and they've always done a great job.
Reasonable price
Roberta1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Doctor garb and Jen were very good and professional, and I will recommend them to anybody. And I will be going back to them.
Reasonable price
RobertaLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Grover has a bad leg or two. The vet was very compassionate and knowledgeable. I am hopeful Grover can spend his last years pain free and able to walk.
Great place for fur babies. Drs Garb and Harrell are the vets I've had personal contact and they are more than excellent. The entire staff is compassionate when your furbaby is in crisis and acknowledge your anxiety. There are not enough stars ✨️ to full evaluate this clinic and staff.
Price assessment: Reasonable price
Services: Service not listed
Tony Brozena9 reviewsiTotal number of Google reviews Tony has written across all businesses on Google Maps, not just this one.
Dr. Garb and Heather took excellent care of Crosby during his annual visit. They understood his anxiety and delivered professional care, assessing his needs and prescribing exactly as necessary.
Eubank AC is responsive and efficient. Highly recommended, esp. Dr. Garb and Heather.
Price assessment: Great price
Services: Service not listed
Response from the owner · 4 months ago
We appreciate you for taking a moment to share your thoughts with us. We are grateful you and your pup had a wonderful and positive visit. Thank you for trusting us and we look forward to assisting in the future.
Anne Fodor1 reviewiTotal number of Google reviews Anne has written across all businesses on Google Maps, not just this one.
Dr. Gardener and company took good care of PJ and his brother Nefi during their procedures, and gave easy to follow after-care instructions. Our precious Graybies (gray babies) are happy and healthy. We've been going here for our dog and other cats for about 5 years now and they've always done a great job.
Price assessment: Reasonable price
Roberta Allen1 reviewiTotal number of Google reviews Roberta has written across all businesses on Google Maps, not just this one.
I had a very bad experience with a different vet in another town. I drove from out of town to see someone more equipped to care for a hedgehog. Everything that was ignored was done in ONE appointment. I had 4 appointments with the other vet and no action or results. When I say this went smoothly. The vets were kind. My hedgehog was alert and HAPPY. She was still unballed still letting me pet her face even after anesthesia and a trim off the ear. The vet tech had a huge warming smile and you can tell they have a soft spot for the creatures others dont care about. I own an independent rescue one town over for reptiles and I do plan moving forward to be taking my reptiles to this vet as well and maybe setting up a plan of action when we are setup to get 501c3 registered. I HIGHLY recommend this vet. They covered everything. Her enclosure. Her care. They even noticed her nails were trimmed. Very attentive and very vigilant veterinarians
Price assessment: Great price
Services: Exotic animals
Julie Marquez6 reviewsiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Grover has a bad leg or two. The vet was very compassionate and knowledgeable. I am hopeful Grover can spend his last years pain free and able to walk.
Price assessment: Reasonable price
Kelli Allen4 reviewsiTotal number of Google reviews Kelli has written across all businesses on Google Maps, not just this one.
Dr. Garb was friendly and informative, and took plenty of time during the appointment spend time with my dog and listen to my concerns and make recommendations to help me make decisions for my pet. I felt that she genuinely cared for me and my pet and her health.
Price assessment: Not sure
Services: Service not listed
Ana1 reviewiTotal number of Google reviews Ana has written across all businesses on Google Maps, not just this one.
