Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Google reviewers rate European Wax Center in O'Fallon, IL, 4.9 out of 5 based on 1,148 reviews, with the owner responding to 68% of them. Customers frequently praise the staff for being professional, gentle, and efficient during waxing and eyebrow services, often noting that specialists explain the process clearly to ensure comfort. However, some lower-rated reviews cite issues with appointment changes, perceived rudeness, or unsatisfactory results, including instances of excessive pain or improper hair removal techniques.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
1,148 Google reviews we collected
Phrases our text analysis found in 895 written reviews
How often each topic comes up in the written reviews
We read 895 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Receptionist was very kind, attentive and knowledgeable!”
“I'm understandable upset, the young lady started making excuses about they can't make the waxers do anything, the app has problems and then hung up on me.”
“Her attention to detail and the care she puts into her work never go unnoticed!”
“If I could give a negative star I would give -5 was the worst experience ever I’m from tx and go to a different waxing salon but unfortunately I’m he…”
“My experience was great- Kiya was amazing and efficient!”
“…happened in the past, she confirmed the appointment was set and then delayed it 30min to make sure there was enough time for the waxer to get ready.…”
“She is definitely my monthly go-to, and I wouldn’t trade her for anyone!”
“Stay away and maybe they'll learn how to earn your business.”
“She was excellent walked me through the entire process.”
“My skin feels so smooth, and the results honestly exceeded my expectations.”
“When I arrived she lied and said the phone disconnected.”
“First timer and Nydia made my experience well worth it!”
“…es over willingness to enforce policies, in this particular case, it cost you additional business.…”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired European Wax Center for 8 kinds of job. Pick one to see what they paid and said.
My experience was great- Kiya was amazing and efficient! Don’t forget to save and get your wax pass!!!!!!
Nydia is hands down my FAVORITE waxer! 💕 She is so gentle, patient, and professional. She always makes sure I’m comfortable and have the best experience every single time. Her attention to detail and the care she puts into her work never go unnoticed! I always leave feeling smooth, confident, and satisfied. She is…
1st time! Receptionist was very kind, attentive and knowledgeable! Shantae was my wax specialist, absolutely amazing and friendly! I was extremely nervous given I booked a full Brazilian! Shantae made the experience for me very calm and comfortable! Highly recommend Shantae! I left feeling great! I already booked my next wax with her!
I wish I had been made aware that my water no longer works there. Does anyone know where Jessica went?
Absolutely amazing service every time I walk in! Everyone is always extremely professional, personable and kind. If I had to recommend one specialist in particular - that would be Savannah!! She goes above and beyond to make sure her clients feel comfortable and smooth throughout the whole process. If you're looking…
Great! I’ll be back for another one! She was excellent walked me through the entire process. We hit it off! She’s sweet❤️ thank you for my first wax Abbigail!
| Job | Reviews | Category typical |
|---|---|---|
| Brazilian waxing | 115 | — |
| Waxing | 52 | — |
| Bikini waxing | 36 | — |
| Body waxing | 34 | $41–$88 |
| Underarm hair removal | 24 | — |
| Intimate area hair waxing | 21 | — |
| Eyebrow waxing | 16 | — |
| Leg hair removal | 13 | — |
4.9 ★★★★★ 1,148 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
My experience was great- Kiya was amazing and efficient! Don’t forget to save and get your wax pass!!!!!!
Hi Shantavia Norwood! Thank you sharing your feedback with us—it really helps to hear what you love and think we’re doing right. Can’t wait to see you in our center again soon!
Nydia is hands down my FAVORITE waxer! 💕 She is so gentle, patient, and professional. She always makes sure I’m comfortable and have the best experience every single time. Her attention to detail and the care she puts into her work never go unnoticed! I always leave feeling smooth, confident, and satisfied. She is definitely my monthly go-to, and I wouldn’t trade her for anyone! If you’re looking for someone who truly cares about her clients, Nydia is your girl! 10/10 HIGHLY RECOMMEND! 🥰✨
Hi Latisha We are so happy to have you as an EWC guest. It is always a pleasure having you at our center and we can’t wait to see you soon. Have a great day!
1st time! Receptionist was very kind, attentive and knowledgeable! Shantae was my wax specialist, absolutely amazing and friendly! I was extremely nervous given I booked a full Brazilian! Shantae made the experience for me very calm and comfortable! Highly recommend Shantae! I left feeling great! I already booked my next wax with her!
I wish I had been made aware that my water no longer works there. Does anyone know where Jessica went?
Hi Katie. Thank you for taking the time to leave us feedback. We are sorry to hear about your unpleasant experience and that your preferred waxer is no longer with the company. We assure you that we value our associates and look to employ those who would like to have a long-term relationship, but it does take time to create the best team. We will pass your feedback along to management, Thank you.
Absolutely amazing service every time I walk in! Everyone is always extremely professional, personable and kind. If I had to recommend one specialist in particular - that would be Savannah!! She goes above and beyond to make sure her clients feel comfortable and smooth throughout the whole process. If you're looking for a new wax specialist - she is one of the best! ❤️
We're happy to hear Savannah's exceptional service and professionalism make your visits amazing. Thank you for recommending her, and we look forward to seeing you again soon!
Great! I’ll be back for another one! She was excellent walked me through the entire process. We hit it off! She’s sweet❤️ thank you for my first wax Abbigail!
We're happy to hear Abbigail's excellent service made your first wax experience so positive. We look forward to seeing you again soon!
KIYA was great, personable and efficient, thorough and professional. Could not ask for a better specialist. I am very pleased with this business and specialist.
She did great job!
Hi Jason! Thanks for reaching out to us. We’re delighted to hear you had a great experience at our center—and we look forward to providing you with many, many more. Stay gorgeous!
I will always see Christina for my brows. She walks me through each step and makes my brows perfect every single time. Highly recommend her if you need a good brow wax.
Hi Emily! We're happy to hear Christina's thorough service and expertise make your brows perfect every time. Thank you for recommending her, and we look forward to seeing you again soon!
Love this location! Ive been seeing Christina for awhile and she is the absolute best <3
Hi Robin! We're happy to hear you love our location and that Christina's service impresses you. We look forward to seeing you again soon!
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
