Deck builder · Milwaukee, WI · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%97+67.2Reliability 31%97+29.8Experts Score= 97Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#19 of 58 pergola contractorsiPosition by Experts Score among all companies we track in this category. · better than 68%
5.0★★★★★38 Google reviews · 23 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Excel Custom Decks 5/5 based on 38 reviews, with the owner responding to 45% of feedback. Customers consistently highlight professional communication, affordable pricing, and high-quality craftsmanship for deck replacements and additions. Recurring themes include punctual completion, clear explanations of options, and efficient project management. No common criticisms appear in the provided excerpts, as all reviews are positive.
Google rating: 5.0 out of 5 from 38 reviews (97% five-star).
Reviews on this page: 38 Google reviews (36 with written comments, 6 with photos).
Owner responses: the business replied to 45% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Excel Custom DecksPergola Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Excel Custom Decks: 97/100 on this factor. Category median: 94.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Excel Custom Decks: 97/100 on this factor. Category median: 95.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Excel Custom Decks: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 51.–
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Bar = this company · dark tick = category median.
Star ratings
38 Google reviews we collected
5.0of 5
5 stars3797%
4 stars13%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 36 written reviews
100%praise
Praise89100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2022%
Communication1517%
Would recommend1517%
Quality & results1213%
Speed & response1213%
Price & value1112%
Honesty & trust44%
What customers talk about
We read 36 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I was really impressed was Robert and his crew name for professional and affordable and built my deck exactly the way I had pictured it great work wil…”
“The crew was fantastic to work with and kept us informed and engaged throughout the process.”
“…rdable and built my deck exactly the way I had pictured it great work will recommend to anyone who will listen for the foreseeable future lol…”
“…al and affordable and built my deck exactly the way I had pictured it great work will recommend to anyone who will listen for the foreseeable future l…”
“…ement they were affordable and Robert told me that work would be done fast and that was amazing and well done and worth the patient and payment…”
“as really impressed was Robert and his crew name for professional and affordable and built my deck exactly the way I had pictured it great work will r…”
“I spoke with Robert, and he was extremely helpful, knowledgeable, and transparent about the whole process.”
People customers mention
Robert5 reviews
Rob3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
ricky1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I was really impressed was Robert and his crew name for professional and affordable and built my deck exactly the way I had pictured it great work will recommend to anyone who will listen for the foreseeable future lol
Drawgain3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I called them for a deck replacement they were affordable and Robert told me that work would be done fast and that was amazing and well done and worth the patient and payment
Marck1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Excellent work and great service! The deck looks beautiful, and the craftsmanship really stands out. Everything looks well-built, professional, and carefully done. I’m very happy with the results and would recommend Excel Custom Decks to anyone looking to improve their outdoor space. Definitely worth five stars!
Dan6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The craftsmanship is remarkable. Many people have commented on how the deck and porch changes the entire appearance of the house. The crew was fantastic to work with and kept us informed and engaged throughout the process. I would highly recommend Excel to anyone looking for quality work at a fair price.
Michael1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
"I recently called Excel Custom Decks to get a quote for a deck replacement, and I was really impressed with their professionalism. I spoke with Robert, and he was extremely helpful, knowledgeable, and transparent about the whole process. Their pricing was very reasonable, making them a great affordable option…
Scott2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very good company. The service was very professional and they were very helpful and friendly.
I was really impressed was Robert and his crew name for professional and affordable and built my deck exactly the way I had pictured it great work will recommend to anyone who will listen for the foreseeable future lol
Response from the owner · 2 weeks ago
Thank you, Ricky, for your thoughtful review. Our whole team is grateful for the trust you placed in us to build your deck, and we're thrilled to hear that you're satisfied with the results. We truly appreciate your recommendation and if you ever need our help again in the future, we'll be more than happy to assist.
Drawgain Sorra3 reviewsiTotal number of Google reviews Drawgain has written across all businesses on Google Maps, not just this one.
I called them for a deck replacement they were affordable and Robert told me that work would be done fast and that was amazing and well done and worth the patient and payment
Response from the owner · 2 weeks ago
Thank you for the wonderful review! We're glad we could help replace your deck efficiently and in a timely manner. We truly appreciate your kind words and support. It was a pleasure working with you, and we'll be here to help with any future projects!
Marck Jackson1 reviewiTotal number of Google reviews Marck has written across all businesses on Google Maps, not just this one.
Excellent work and great service! The deck looks beautiful, and the craftsmanship really stands out. Everything looks well-built, professional, and carefully done. I’m very happy with the results and would recommend Excel Custom Decks to anyone looking to improve their outdoor space. Definitely worth five stars!
Response from the owner · 3 weeks ago
Marck, we truly appreciate your 5-star review. The entire Excel Custom Decks team is glad to know that we were able to deliver results that you're satisfied with. We take pride in ensuring that every project runs smoothly and that the final result stays true to what you envisioned. We're grateful for your recommendation, and we hope you enjoy your new deck!
Dan Zaleski6 reviewsiTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
The craftsmanship is remarkable. Many people have commented on how the deck and porch changes the entire appearance of the house. The crew was fantastic to work with and kept us informed and engaged throughout the process. I would highly recommend Excel to anyone looking for quality work at a fair price.
Response from the owner · a month ago
Thank you for your kind words and recommendation, Dan. We're thrilled to hear you love how the deck and porch transformed your home. It was a pleasure working with you, and we're here to help with anything you need in the future.
Michael Welsh1 reviewiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
"I recently called Excel Custom Decks to get a quote for a deck replacement, and I was really impressed with their professionalism. I spoke with Robert, and he was extremely helpful, knowledgeable, and transparent about the whole process. Their pricing was very reasonable, making them a great affordable option compared to others I looked into. I would definitely recommend reaching out to them if you need any deck work done!"
Response from the owner · a month ago
Thank you for your kind words, Michael. We're very glad to know that you had a great experience speaking with Robert and that you found him helpful, and knowledgeable throughout the process. We truly appreciate your recommendation, and if you need any deck work in the future, we're here to help!
Scott Shekey2 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
I called Excel Custom Decks about replacing my deck, and I had a great experience. They were affordable, professional, and easy to work with. Robert was very helpful and answered all my questions. I would definitely recommend them.
Response from the owner · a month ago
Thank you for the 5-star review! We're thrilled to hear that you had a great experience with your deck replacement and were satisfied with our affordability and professionalism. We're also glad Robert was able to answer your questions and provide helpful support. If you need anything else down the road, we're here to help.
Terence Barber1 reviewiTotal number of Google reviews Terence has written across all businesses on Google Maps, not just this one.
I had a great experience with this company I called and spoke with Robert and he gave me the estimate and their crew was fast and did efficient work
Response from the owner · a month ago
Thank you Terence, for your wonderful review. We're glad to hear you had a great experience with Robert and our crew. We appreciate your business and look forward to helping you again in the future!
SheenaLocal Guide · 13 reviewsiTotal number of Google reviews Sheena has written across all businesses on Google Maps, not just this one.
I was very happy with this buisness I called and spoke with Robert to get my deck replaced they were very affordable and efficient I was very happy with their work
Response from the owner · a month ago
Thank you for your kind words, Sheena. We're glad you were happy with our service and the deck replacement. It was a pleasure working with you, and we're here if you need anything in the future.
Daniel Easter2 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Excel replaced our old aged deck with composite materials. We chose to use the old foundation framing to reduce costs They did a great job communicating which portions were still serviceable and clearly identifying areas that could not be saved. That also repaired other useable but sinking areas. In all, they salvaged about 90% of the old framing Their work was meticulous and showed great care in making certain we were happy throughout the process. Their employees (Jose' and Cody) displayed a work ethic that is not often seen today. They did a great job for us.
Response from the owner · 2 months ago
Thank you, Daniel — we appreciate you taking the time to share your experience and for trusting Excel with your deck project. We're glad our team could clearly identify what could be saved, salvage most of the framing, and deliver a finished composite deck you’re happy with. I’ll be sure to pass your kind words along to Jose and Cody; they’ll be proud to hear this. If you need anything down the road, please don’t hesitate to reach out.
