Analyzing 6,950,7937M ReviewsFor 19,69119.7K Experts

Experts Reviews · Company report
Excel Pest Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%96+25Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Excel Pest Services

Bayonne, NJ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #13Position by Experts Score among all companies we track in this category. of 63 cockroach control · 5.0★ from 173 Google reviews

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Report card

Percentile vs other cockroach control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Excel Pest Services is better than 98% of cockroach control.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Excel Pest Services is better than 96% of cockroach control.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Excel Pest Services is better than —% of cockroach control.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Excel Pest Services is better than 100% of cockroach control.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Excel Pest Services is better than 100% of cockroach control.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Excel Pest Services is better than —% of cockroach control.–
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Reviews for your job

Customers hired Excel Pest Services for 8 kinds of job.

Excel Pest Services for spider extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$56–$179

All 2 Google reviews tagged “Spider extermination”

Dan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

As a Property Manager, I’ve worked with Excel for several years across multiple buildings, and their team has consistently been excellent. They are extremely responsive - especially when urgent situations arise - and they always follow through. When an issue isn’t resolved by standard treatments, they don’t hesitate…

Reasonable priceHome inspectionRodent exterminationSpider extermination
apartments2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

We have always had an excellent experience with our exterminator. Kenny W. makes certain that the techs are prompt, professional, and incredibly thorough. Kenny W. and his entire staff explain everything clearly, address all of our managements' and our tenants' concerns, and make sure that the job is done right. Excel is first rate!

Hornet & wasp exterminationRodent exterminationTermite inspection

Price

$96-19% vs typical cockroach control

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 50%Overpriced 0%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Rodent extermination31$81–$323
Home inspection23$83–$179
General pest inspection21$56–$139
Cockroach extermination12$91–$323
Bug & insect extermination9$56–$153
Ant extermination8$85–$282
Hornet & wasp extermination7$111–$371
Bed bug extermination4$214–$426

Compare with

Universal Pest Control logoUniversal Pest ControlExperts Score 98Bayonne · 4.96★Total Extermination logoTotal ExterminationExperts Score 98Bayonne · 4.97★Excel Pest Services logoExcel Pest ServicesExperts Score 96Bayonne · 4.94★