Pest control service · Bayonne, NJ · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%96+25Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 63 cockroach controliPosition by Experts Score among all companies we track in this category. · better than 81%
5.0★★★★★173 Google reviews · 8 photos
99%five-star reviews
4.99★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
40%reviews answered by the owner
$96typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google users rate Excel Pest Services five stars based on 173 reviews, with the owner responding to forty percent of them. Customers frequently highlight punctual arrival, professional communication, and effective resolution of issues involving mice, raccoons, squirrels, and insects. Reviewers also note fair pricing and respectful handling of residential and commercial spaces. No recurring criticisms appear in the provided five-star excerpts, which consistently describe the technicians as knowledgeable and thorough.
Google rating: 5.0 out of 5 from 173 reviews (99% five-star).
Reviews on this page: 173 Google reviews (166 with written comments, 1 with photos).
Owner responses: the business replied to 40% of reviews.
Most recent review: October 22, 2026.
Service: Cockroach Control serving Bayonne, New Jersey.
Data from Google, last updated October 25, 2026.
Score profile vs other cockroach control
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Excel Pest ServicesCockroach Control median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Excel Pest Services: 98/100 on this factor. Category median: 95.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Excel Pest Services: 96/100 on this factor. Category median: 94.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Excel Pest Services: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Excel Pest Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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Bar = this company · dark tick = category median.
Star ratings
173 Google reviews we collected
5.0of 5
5 stars17199%
4 stars11%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 166 written reviews
99%praise
Praise29099%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2744%
Reasonable3150%
Overpriced00%
Not sure46%
$96-19% vs typical cockroach control
Middle half of what 32 customers paid ($68–$214) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude9031%
Quality & results7526%
Would recommend4315%
Speed & response4214%
Communication3010%
Honesty & trust72%
Price & value52%
What customers talk about
We read 166 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Prompt, friendly, and always respectful of my space and kitties.”
“Great job clearing the infestation of my gross neighbors.”
“If you’re dealing with a pest or wildlife problem, I highly recommend Mathew at Excel Pest Control!”
“Excel has been a pleasure to work with and I can not recommend them enough.”
“The service was efficient and I appreciated his attention to detail.”
“Not only was the service seamless, he was respectful and was able to communicate the services he rendered in a friendly and understandable way.”
“If you are looking for top-tier service, reliability, and someone who genuinely knows his stuff, Mat is your guy.”
“He came in and eradicated the whole issue for an amazing fair price.”
People customers mention
Lopez12 reviews
Ramirez11 reviews
Porto5 reviews
Bergen5 reviews
Control4 reviews
Andrew4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Excel Pest Services for 8 kinds of job. Pick one to see what they paid and said.
BrianLocal Guide · 6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I highly recommend this company. It was an ease to get an appointment for my wildlife problem. My technician Mat was great! He showed up on time, solved my squirrel problem, and was kind, knowledgeable, and proactive.
Dulce1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Mat the technician came prepared for the task. He was friendly and professional. He listened to my concerns and provided options. I will use Excel again.
Paid $40–60Great price
izzy_3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Anthony is the best service tech we’ve had! So friendly and his work is great, we love this company! Thank you as always.
Paid $80–100Great priceGeneral pest inspection
CJ4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Excell Pest Services is a great solution for any pest control needs. They are very easy to work with and the prices are reasonable as well. Angel conducted the preliminary home inspection after moving into our house and he was knowledgeable, friendly, and professional. He also assured us that our treatment would be…
Paid $180–200Reasonable priceHome inspectionRodent exterminationGeneral pest inspection
Christopher6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
My experience with Mike is amazing he is an amazing worker. Excel is lucky to have a worker like him. Definitely recommending this company to my family and friends.
Paid $40–60Great priceHome inspection
Ana4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Christian Ramirez did a fantastic job addressing a mice issue at our two-family house. He was confident, thorough, and clearly brought years of experience — he checked every corner of the property without cutting corners. What really stood out was how patiently he explained the treatment plan to our tenants in both…
Cedric is awesome! Prompt, friendly, and always respectful of my space and kitties. We are pest-free thanks to him!
Response from the owner · 3 days ago
Hi Brittany,
Cedric will be thrilled to know his promptness and respect for your space (and your kitties!) made such an impression. Being pest-free is the best outcome we could hope for, and we are proud to have him on our team. We truly appreciate your support!
Kind Regards,
The Excel Team
Kristen Minichiello2 reviewsiTotal number of Google reviews Kristen has written across all businesses on Google Maps, not just this one.
I feel at ease and so much more comfortable now that Matt Porto came and cleared up our Pest problem . Not only was the service seamless, he was respectful and was able to communicate the services he rendered in a friendly and understandable way. Very grateful for Excel and the work they do! I would highly recommend .
Pest type: Spiders
Response from the owner · 6 days ago
Hi Kristen,
It means a lot to read how much peace of mind Matt was able to bring you — taking the time to explain everything clearly is something we truly value in our team. We will be sure to let him know how much his respectful, friendly approach was appreciated. Thank you for trusting Excel and for recommending us!
Kind Regards,
The Excel Team
Adriel Castor2 reviewsiTotal number of Google reviews Adriel has written across all businesses on Google Maps, not just this one.
Got referred to Excel and Matt Porto was my tech. Had a great experience with him. He was professional friendly and thorough throughout the entire process. The service was efficient and I appreciated his attention to detail. Def recommended!
Price assessment: Reasonable price
Services: Home inspection, General pest inspection
Pest type: Termites, Bed bugs
Response from the owner · 6 days ago
Hi Adriel,
Thank you for trusting a referral and giving Excel a try — and what a great shoutout for Matt Porto! His professionalism, friendliness, and attention to detail are exactly what we strive for, and we are thrilled he delivered such a thorough experience. We will be sure to pass along your recommendation to him!
Kind Regards,
The Excel Team
Sean Hatcher3 reviewsiTotal number of Google reviews Sean has written across all businesses on Google Maps, not just this one.
My aunts apartment was not doing well especially with these landlords never doing there job and Matt was such a savior. He came in and eradicated the whole issue for an amazing fair price. I would recommend him over and over again! Thanks Matt you legit saved the day
Price assessment: Reasonable price
Services: General pest inspection
Pest type: Rodents, Cockroaches
Response from the owner · 6 days ago
Hi Sean,
It sounds like Matt really stepped up when your aunt needed help most, and we are proud to hear he turned a frustrating situation around at a fair price. Thank you for recommending him so highly — that kind of trust means a lot to us. We will be sure to pass your thanks along to Matt!
Kind Regards,
The Excel Team
Rebecca Swift3 reviewsiTotal number of Google reviews Rebecca has written across all businesses on Google Maps, not just this one.
I just wanted to come on here and say how amazing Matthew Porto is!!!! Incredible service
Price assessment: Reasonable price
Services: Home inspection, General pest inspection
Pest type: Bed bugs
Response from the owner · 6 days ago
Hi Rebecca,
Matthew will be thrilled to know he made such an impression — thank you for shouting his name from the rooftops like this! Incredible service is exactly what we strive for, and we are proud to have him on our team.
Kind Regards,
The Excel Team
Chang Liu6 reviewsiTotal number of Google reviews Chang has written across all businesses on Google Maps, not just this one.
Great job clearing the infestation of my gross neighbors. Mats the best!
Pest type: Rodents, Cockroaches
Response from the owner · a week ago
Hi Chang,
That infestation sounds like a real headache, so we are thrilled to hear it has been fully cleared up! Mats will be happy to know his work made such a difference for you. We truly appreciate your support!
Kind Regards,
The Excel Team
Thaily Pacheco7 reviewsiTotal number of Google reviews Thaily has written across all businesses on Google Maps, not just this one.
We recently rented a property that had been closed for years and Matt came to our rescue! He really knew what he was doing and was super professional and courteous. He took the time to figure out where our little unwanted “visitor” was hiding, found it and safely removed it. We really appreciated how he handled everything. Thank you, Matt, for the help! Definitely recommend!
Response from the owner · a week ago
Hi Thaily,
Matt sounds like he went above and beyond tracking down that unwanted visitor in your newly rented property! We love hearing how professional and courteous he was while handling the situation safely from start to finish. Thank you for recommending us, and we will be sure to let Matt know how much his effort was appreciated.
Kind Regards,
The Excel Team
Angel Marquez9 reviewsiTotal number of Google reviews Angel has written across all businesses on Google Maps, not just this one.
I had a great experience with Excel Pest Control! Mathew was very knowledgeable, professional, and arrived right on time. We had raccoons getting into our attic, and he did a great job helping us get the problem taken care of. The service was well worth every penny, and I really appreciated his expertise and timely response. If you’re dealing with a pest or wildlife problem, I highly recommend Mathew at Excel Pest Control!
Price assessment: Reasonable price
Services: General wildlife removal
Pest type: Other
Response from the owner · a week ago
Hi Angel,
Raccoons in the attic are never fun, so it is wonderful to hear Mathew got the problem handled with such knowledge and professionalism, right on schedule too. We are proud to have him on our team representing Excel Pest Control this well. Don't hesitate to reach out if you need us!
Kind Regards,
The Excel Team
Brian DicksonLocal Guide · 6 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
I highly recommend this company. It was an ease to get an appointment for my wildlife problem. My technician Mat was great! He showed up on time, solved my squirrel problem, and was kind, knowledgeable, and proactive.
Price assessment: Great price
Price: $200+
Services: General wildlife removal, Nuisance animals
Pest type: Other
Dulce Omy1 reviewiTotal number of Google reviews Dulce has written across all businesses on Google Maps, not just this one.
Mat the technician came prepared for the task. He was friendly and professional. He listened to my concerns and provided options. I will use Excel again.
Price assessment: Great price
Price: $40–60
Pest type: Other
Response from the owner · a week ago
Hi Dulce,
It's great to hear that Mat came ready to tackle the job and took the time to listen to your concerns before offering options. Friendly, professional service like that is exactly what we strive for, and we're thrilled to have earned your trust for next time. We will make sure to pass your kind words along to the team.
Kind Regards,
The Excel Team
