Pest control service · Woodland Park, NJ · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%96+6.8Craft & service penalty95−0.5Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#120 of 315 pest control servicesiPosition by Experts Score among all companies we track in this category. · better than 62%
4.9★★★★★2,246 Google reviews · 23 photos
97%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
81%reviews answered by the owner
$246typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Excel Pest Services 4.9 out of 5 based on 2,246 reviews, frequently praising the company's punctuality, clear communication, and reasonable pricing. Customers often highlight the thoroughness of treatments for pests like mice and wasps, noting that technicians explain issues effectively and follow up on requests. However, some low-star reviews criticize scheduling delays, lack of responsiveness during appointments, and instances where documented work did not match the actual service performed.
Google rating: 4.9 out of 5 from 2,246 reviews (97% five-star).
Reviews on this page: 2,246 Google reviews (2,078 with written comments, 12 with photos).
Owner responses: the business replied to 81% of reviews.
Most recent review: October 29, 2026.
Service: Pest Control Service serving Woodland Park, New Jersey.
Data from Google, last updated November 3, 2026.
Score profile vs other pest control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Excel Pest ServicesPest Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Excel Pest Services: 95/100 on this factor. Category median: 94.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Excel Pest Services: 92/100 on this factor. Category median: 93.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Excel Pest Services: 95/100 on this factor. Category median: 96.A
95
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Excel Pest Services: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Excel Pest Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Excel Pest Services: 96/100 on this factor. Category median: 96.A
96
Bar = this company · dark tick = category median.
Star ratings
2,246 Google reviews we collected
4.9of 5
5 stars2,17297%
4 stars402%
3 stars40%
2 stars60%
1 star241%
Praise vs complaints
Phrases our text analysis found in 2,078 written reviews
99%praise
Praise3,47199%
Complaints231%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price8625%
Reasonable21964%
Overpriced72%
Not sure309%
$246+117% vs typical pest control services
Middle half of what 167 customers paid ($119–$371) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,22435%
Quality & results78122%
Speed & response52115%
Would recommend43913%
Communication36811%
Honesty & trust852%
Price & value762%
What customers talk about
We read 2,078 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Highly recommend and so nice that’s it’s a family owned business.”
“It could be an employee slacking off but its not professional at all.”
“We used their services for our house and they did a great job.”
“It was clear there was no thorough evaluation or attempt to understand the source of the problem.”
“Emailed the company early Monday morning and within an hour the office had reached out to schedule an appointment.”
“I build my schedule around the appointment time and they’re never on time.”
“Justin was very helpful and explained the situation perfectly and answered every question i had for him, would recommend”
“Unfortunately, this experience fell far below expectations, and I would not recommend this company.”
“Justin came promptly and explained to me clearly what the situation was and set about resolving it instantly.”
“Kevin is a true professional, and I would highly recommend him to anyone looking for reliable pest control service!”
“Excel Pest Control took care of my pest issues and their pricing was very reasonable compared to other pest control companies.”
People customers mention
Justin98 reviews
Dylan53 reviews
Drew53 reviews
Thomas51 reviews
Angel37 reviews
Control34 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Excel Pest Services for 8 kinds of job. Pick one to see what they paid and said.
DDebraLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We called this morning because we had bees in the house and had no idea where they came from! Justin came promptly and explained to me clearly what the situation was and set about resolving it instantly. I am so grateful. Thank you Justin!.
Paid $200+Reasonable priceHome inspectionHornet & wasp extermination
NNorma1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Excel Pest Control took care of my pest issues and their pricing was very reasonable compared to other pest control companies. Justin was truly professional, courteous and knowledgeable throughout the process.
Sshawn1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Justin was very helpful and explained the situation perfectly and answered every question i had for him, would recommend
Paid $180–200Reasonable priceHome inspection
NNoraLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★
We got a free estimate the guy who did it seemed know what he is doing,only thing I wish they could do more better scheduling and appointment,the lady who pick up the phone or call you she is extremely kind with a calming voice but she doesn’t listen and she doesn’t understand what customers says ,kind voice is not…
Paid $200+Reasonable priceRodent extermination
EEillene2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Justin was terrific! He was pleasant, clear, thorough, professional and easy to work with.
Paid $200+Reasonable priceHornet & wasp extermination
EErin4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Excellent response time from the initial call to all follow up calls. Brian Moran listened attentively to the critter issue and promised to deliver satisfaction guaranteed service.
Super friendly and extremely knowledgeable. Brian was great. I highly recommend. Easy service from beginning to end. Thank you
Services: Rodent extermination
Pest type: Rodents
Response from the owner · 4 days ago
Hi Francesca,
Brian will be thrilled to know his friendly, knowledgeable approach made such a great impression on you! Hearing that the entire process was easy from start to finish is exactly what we strive for. We truly appreciate your support!
Kind Regards,
The Excel Team
R
Rosa MoralesLocal Guide · 25 reviewsiTotal number of Google reviews Rosa has written across all businesses on Google Maps, not just this one.
Justin was so helpful. He was able to answer my questions and moved around very professionally. Thank you so much
Price assessment: Not sure
Services: Cockroach extermination
Pest type: Cockroaches
Response from the owner · a week ago
Hi Rosa,
It is wonderful to hear Justin took the time to answer your questions while handling everything so professionally. We will be sure to let him know his effort did not go unnoticed. We truly appreciate your support!
Kind Regards,
The Excel Team
E
Ethan Lee2 reviewsiTotal number of Google reviews Ethan has written across all businesses on Google Maps, not just this one.
Hi Ethan,
Brian will be thrilled to hear this — thank you for giving him a shout-out! We will be sure to pass along your kind words to him directly. Really means a lot — thank you!
Kind Regards,
The Excel Team
J
Jennifer leavitt12 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Justin came and was fantastic! Emailed the company early Monday morning and within an hour the office had reached out to schedule an appointment. Justin called me 20 minutes before he was scheduled to arrive. Highly recommend and so nice that’s it’s a family owned business.
Price assessment: Reasonable price
Services: Rodent extermination, Spider extermination, General pest inspection, Cockroach extermination
Pest type: Ants, Rodents, Cockroaches, Spiders
Response from the owner · a week ago
Hi Jennifer,
What a fantastic shoutout for Justin — from the quick response to your early morning email to his courtesy call ahead of arrival, it sounds like our team got every detail right! We are proud to be family owned and even prouder that it shows in the service you received. We truly appreciate your support!
Kind Regards,
The Excel Team
B
B I8 reviewsiTotal number of Google reviews B has written across all businesses on Google Maps, not just this one.
Justin is very knowledgeable, friendly, and addressed all my concerns about pests in my home. I would recommend Justin and Excel Pest Services.
Price assessment: Reasonable price
Pest type: Ants, Spiders, Other
Response from the owner · a week ago
Hi B,
Justin sounds like he went above and beyond to put your mind at ease about those pest concerns, and we couldn't be happier to hear it! His knowledge and friendly approach are exactly what we strive for with every visit. Thank you for recommending him and Excel Pest Services!
Kind Regards,
The Excel Team
C
Carla JEL5 reviewsiTotal number of Google reviews Carla has written across all businesses on Google Maps, not just this one.
Services: Spider extermination, General pest inspection
Response from the owner · a week ago
Hi Carla,
Thank you for giving Justin a shoutout — we love knowing he made such a positive impression! We will be sure to let him know his work is appreciated.
Kind Regards,
The Excel Team
D
Debra CantorLocal Guide · 19 reviewsiTotal number of Google reviews Debra has written across all businesses on Google Maps, not just this one.
We called this morning because we had bees in the house and had no idea where they came from! Justin came promptly and explained to me clearly what the situation was and set about resolving it instantly. I am so grateful. Thank you Justin!.
Price assessment: Reasonable price
Price: $200+
Services: Home inspection, Hornet & wasp extermination
Pest type: Other
Response from the owner · 2 weeks ago
Hi Debra,
A surprise bee invasion is stressful, so we are thrilled Justin was able to get to you quickly and figure out exactly what was going on! His clear communication and fast action are exactly what we strive for, and we will be sure to let him know how much it meant to you. Thank you for trusting us with this one!
Kind Regards,
The Excel Team
S
Stephanie Canessa13 reviewsiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Hi Stephanie,
Justin will be thrilled to know his kindness made such a great impression on you! Thank you for taking a moment to share this with us. We truly appreciate your support!
Kind Regards,
The Excel Team
B
Beata Snelling2 reviewsiTotal number of Google reviews Beata has written across all businesses on Google Maps, not just this one.
Brian was awesome, came over the same day I filled out the inquiry form - talked me through our options and what they could do for our home. He followed up a few days later and made it a priority to communicate and come to our home on the date that I requested even though it was less than 24 hours after confirming our preferred package. He even took the time to schedule another follow up. Really appreciate his service!
Response from the owner · 2 weeks ago
Hi Beata,
Brian truly went above and beyond here — responding the same day, working around your schedule, and staying on top of communication every step of the way. That kind of dedication is exactly what we strive for, and we will be sure he hears how much it was appreciated. We are just a call away when you need us next.
Kind Regards,
The Excel Team
H
hasmig kopooshianLocal Guide · 19 reviewsiTotal number of Google reviews hasmig has written across all businesses on Google Maps, not just this one.
Excel was so accommodating. I received same day service. Brian was my tech. He was very personable and did a thorough job. He was very knowledgeable and I was very happy to sign up for the yearly plan
Price assessment: Reasonable price
Services: Home inspection, Rodent extermination
Pest type: Rodents
Response from the owner · 2 weeks ago
Hi Hasmig,
Same day service and a thorough job from Brian — that is exactly the experience we want every customer to have! We are thrilled his knowledge and personable approach made you confident in joining the yearly plan. We will make sure to pass your kind words along to the team.
Kind Regards,
The Excel Team
