Experts Reviews · Company report
Exceptional Exteriors Roofing & Siding logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%64+4.5Craft & service penalty68−3.2Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Exceptional Exteriors Roofing & Siding

Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 35 window replacement services · 4.9★ from 242 Google reviews

Report card

Percentile vs other window replacement services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Exceptional Exteriors Roofing & Siding is better than 87% of window replacement services.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Exceptional Exteriors Roofing & Siding is better than 80% of window replacement services.A
80
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Exceptional Exteriors Roofing & Siding is better than 68% of window replacement services.B
68
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Exceptional Exteriors Roofing & Siding is better than 100% of window replacement services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Exceptional Exteriors Roofing & Siding is better than 100% of window replacement services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Exceptional Exteriors Roofing & Siding is better than 64% of window replacement services.B
64

Reviews for your job

Customers hired Exceptional Exteriors Roofing & Siding for 8 kinds of job.

Exceptional Exteriors Roofing & Siding for gutter installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.31
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.87
Usually paidThe price range customers picked most often for this job.$20,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Gutter installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 31 Google reviews tagged “Gutter installation”

Karen9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I am always leery of working with a new contractor. After getting several estimates I decided to go with Exceptional Exteriors. I couldn't have made a better decision! Jessie came out for the estimate and arranged everything. He was professional, accommodating to my requests and schedule, the gutters look amazing,…

Paid $2,000–4,000Great priceGutter installation
Janis3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Quality people, product, price, and service from start to finish. What was said would be done was done, when it was said it would be done.

Paid $14,000–16,000Great priceGutter installationRoof installation
JasonLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I just had all the siding on my house replaced and new gutters installed by Exceptional Exteriors, and I couldn't be more pleased with the experience from start to finish! Jessie was incredible from day one. He kept me in the loop the entire time, answered every question, and made the whole project feel totally…

Paid $20,000+Reasonable priceGeneral door installationGutter installationService not listed
DK5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I would 100% recommend Exceptional Exteriors and would absolutely hire them for other home projects in the future. Daryl and Jose are awesome, and the estimate was way below the other market competitors we received quotes from for a new roof, soffitt covers and gutters.

Paid $20,000+Great priceGutter installationRoof installation
Tim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had many projects to do on my house this summer which included Vinyl Siding, Roof Replacement, Gutters, and Window Replacement. Daryl did an excellent job by explaining to me how his company can help achieve my exterior project needs. The crew is very hardworking and have great attention to detail. My house looks…

Gutter installationDrywall repairRoof installation+ Responsiveness+ Punctuality+ Quality
Melissa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent communication and owner is very responsive. The crews were professional and performed top notch work. We are very pleased with our siding, gutters, porch railing and doors. Highly recommend!!

Gutter installationExterior paintingService not listed+ Responsiveness+ Punctuality+ Quality
CarolLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My house is beautiful! The crew worked diligently everyday, long hours to get the job done right. They definitely knew their craft. The work was completed in 6 days! They did their best to leave the work site cleared and safe at the end of each workday. Any questions and concerns I had were addressed promptly by the…

Gutter installationService not listed+ Responsiveness+ Punctuality+ Quality
Marybeth11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We used Exceptional Exteriors for a whole house face lift including new vinyl siding, gutters and doors. Daryl's quote was substantially lower than the other quotes we received. Daryl was very responsive to our questions and all of our communications. The crew was excellent. They worked diligently and took great…

Gutter installationService not listed+ Value
Marcella8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Daryl and his crew were amazing. He was professional and very knowledgeable. My roof looks amazing and I couldn’t be more happy with this company. I would recommend them to everyone. I use this company for quality work on all my jobs.

Gutter installationRoof damage repairRoof inspection
Nanda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Exceptional Exteriors was an absolutely wonderful company to have work on our home. They did a complete tear away and roof replacement, replaced all our gutters, and replaced our asbestos shingles with vinyl siding. They were fast, efficient, and polite. Shawn was on the ball and there everytime we needed anything. What a great company.....

Gutter installationRoof installationService not listed+ Responsiveness+ Punctuality+ Quality
BarbaraLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We used Exceptional Exteriors to replace our roof and gutters on our 26-year old home. We worked with Daryl Sadwick to review the job, get the quote and schedule the work. He was friendly, prompt and efficient. They did everything they promised in a timely fashion. We are very pleased with their work and would…

Gutter installationRoof installation+ Responsiveness+ Punctuality+ Quality
Mike5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They installed all new windows, vinyl siding and gutters... they quoted us a very reasonable price and did an excellent job. They installed everything and cleaned up within 2 weeks... very professional and kept us informed throughout the process. Very happy with the job they did and would highly recommend!

Gutter installationWindow installation+ Quality+ Professionalism
Dave7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I worked with Daryl at Exceptional Exteriors when I found a leak in my roof. I got quotes from a number of companies before deciding to go with Exceptional Exteriors. I knew I had to have a full year off done as the cost of repairs alone would have been too much for an old roof. Immediately after talking with Daryl…

Attic ventingAttic venting installationAttic venting repairs+ Responsiveness+ Punctuality+ Quality
Nancy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We hired Exceptional Exteriors for roof and gutter replacement. Throughout the whole process communication with the owner Daryl was outstanding. Manuel and his roofing crew arrived on time and completed the entire roof replacement in one day, including a satisfactory cleanup. Within 2 days the gutters were installed…

Gutter installationWater damage repairRoof installation+ Responsiveness+ Punctuality+ Quality
Anne1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The Exceptional Exterior folks were simply excellent! Daryl had his teams coordinated very well re timing. Professional work and service. Terry & crew were neat, respectful and performed thoroughly “exceptional” work. Highly recommend. The company name “fits”!

Gutter installationRoof installationService not listed+ Responsiveness+ Punctuality+ Quality
Nicole3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

As homeowners this was our first large project and came with much anxiety. Daryl and his crew were great from the start. Our home had a very dated look to it and we were able to beautifully update it with the help, and recommendations from Exceptional Exteriors. From start to finish our project was done in two…

Gutter installationService not listed+ Punctuality+ Quality+ Value
Lisa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

After the last wind storm, the back of my roof blew off leaving a large hole where a vent once was, I called several places and was 30-60 on their lists to come out and tarp up the damage, it was raining and I was in panic mode, I called exceptional exterior and the came out within 20 minutes, tarped my roof and I…

Gutter installationRoof installationRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
Kellee2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

During a recent windstorm, a large portion of my tree fell onto my garage roof. When the tree was removed, I discovered there was damage to the roof. Some of the branches went all the way through the plywood. Art, from Expert Tree Service recommended Daryl Sadwick at Exceptional Exteriors for the roof repair. I…

Gutter installationRoof repair for storm & wind damage+ Responsiveness+ Quality+ Professionalism
Vee8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

We reached out and hired this company to hang new gutters for us. They don’t give you a specific date/time to show up, only a window that spans across several weeks. They eventually showed up without notice Monday, 11/1/21. Two Hispanic males came (seemed to be sub-contracted, unsure, they didn’t know who Daryl…

Gutter installation− Responsiveness− Punctuality
Kathy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We hired Exceptional Exteriors in 2016 and again in our "new" 100 year old home! We just had 26 window installs, new vinyl siding, new soffits, gutters and a front porch replaced. The windows all have inside wood-finish so that we can keep the original character. These guys are great to work with and we loved our…

Glass installationGutter installationWindow installation+ Responsiveness+ Punctuality+ Quality
JenniferLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Had a great experience with Daryl and his crew. He was responsive and listened to our needs with out trying to oversell products. Would highly recommend and would hire again for future projects!

Gutter installationRoof installation+ Responsiveness+ Punctuality+ Quality
NateLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I could not be more happy with the work Exceptional Exteriors did on our house! Daryl and his crew completely transformed our home with new siding, stone, garage door, roof and gutters. People keep raving about how great the house looks and how they have to double take when driving by because they don’t recognize…

Gutter installationRoof installationService not listed+ Responsiveness+ Punctuality+ Quality
Daniel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

OUTSTANDING!! Our house looks fantastic...Daryl took the time, throughout the process to answer any questions, or to address any issues that arose during the project. Sean and Joe were very professional on site and worked with us to ensure any challenges or requests with the installation were remedied. We had new…

Gutter installationService not listed+ Quality+ Professionalism+ Value
Tom5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Daryl and his team were very friendly, fast, professional and easy to talk to. This house had been in our family since it was built in 1963. We love the upgrades and feel safe going into the winter months knowing the job was done right. Thank you for taking good care of us!

Gutter installationRoof installationRoof repair+ Quality+ Professionalism
Eddy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

My husband and I have been waiting 20 years to make some pretty substantial repairs to our home. New roof, gutters, siding, porch, deck...we priced out quite a few contractors and Exceptional Exteriors came in with the best quote. The work that they did is amazing. Darryl and his team of contractors outdid…

Gutter installationRoof installation+ Responsiveness+ Punctuality+ Quality
IanLocal Guide · 186 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

We're so happy with the work they did. The new siding and roof look excellent! Daryl was responsive and receptive and he knows my friend Bill too!

Attic ventingGutter installationRoof installation+ Responsiveness+ Quality+ Professionalism
Amedeo1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Attic ventingGutter installationGutter repairs+ Responsiveness+ Punctuality+ Quality
Joseph1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Gutter installationRoof installation+ Responsiveness+ Punctuality+ Quality
Alex1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Gutter installationRoof installationRoof repair+ Responsiveness+ Punctuality+ Quality
Timothy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Gutter installationRoof installationSkylight installation+ Responsiveness+ Punctuality+ Quality
John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Gutter installationRoof installation+ Quality+ Professionalism+ Value

Price

$14k-3% vs typical window replacement services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

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