Roofing contractor · Rochester, NY · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%64+4.5Craft & service penalty68−3.2Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#24 of 35 window replacement servicesiPosition by Experts Score among all companies we track in this category. · better than 32%
4.9★★★★★242 Google reviews · 22 photos
95%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
57%reviews answered by the owner
$14ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Exceptional Exteriors Roofing & Siding at a glance
Google reviewers rate Exceptional Exteriors 4.9 out of 5 based on 242 reviews, with the owner responding to 57 percent of them. Customers frequently praise the company for punctuality, clear communication, fair pricing, and efficient completion of roofing, siding, and gutter projects. Recurring positive themes include professional crew conduct and thorough cleanup after work is finished. However, a small number of low-star reviews cite issues with unannounced arrivals, delayed project timelines, and post-installation material defects.
Google rating: 4.9 out of 5 from 242 reviews (95% five-star).
Reviews on this page: 242 Google reviews (215 with written comments, 23 with photos).
Owner responses: the business replied to 57% of reviews.
Most recent review: October 22, 2026.
Service: Window Replacement Service serving Rochester, New York.
Data from Google, last updated October 26, 2026.
Score profile vs other window replacement services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyWindow Replacement Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Exceptional Exteriors Roofing & Siding: 87/100 on this factor. Category median: 91.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Exceptional Exteriors Roofing & Siding: 80/100 on this factor. Category median: 89.A
80
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Exceptional Exteriors Roofing & Siding: 68/100 on this factor. Category median: 91.B
68
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Exceptional Exteriors Roofing & Siding: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Exceptional Exteriors Roofing & Siding: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Exceptional Exteriors Roofing & Siding: 64/100 on this factor. Category median: 57.B
64
Bar = this company · dark tick = category median.
Star ratings
242 Google reviews we collected
4.9of 5
5 stars23095%
4 stars52%
3 stars00%
2 stars10%
1 star62%
Praise vs complaints
Phrases our text analysis found in 215 written reviews
97%praise
Praise55797%
Complaints193%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price750%
Reasonable750%
Overpriced00%
Not sure00%
$14k-3% vs typical window replacement services
Middle half of what 10 customers paid ($5.5k–$25k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response12021%
Quality & results10418%
Staff & attitude9717%
Would recommend9416%
Price & value8515%
Communication519%
Honesty & trust254%
What customers talk about
We read 215 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Daryl was responsive and maintained good communication throughout.”
“After they never showed up I finally called again and they say they don't want to work on my house.”
“\nAnd the crew that was working on my house did an excellent job.”
“The guys were lazy and hack (see sloppy work in attached pics).”
“He was professional, accommodating to my requests and schedule, the gutters look amazing, everything was cleaned up and the price was fair.”
“Additionally, I would never hire anyone with such unprofessional practices.”
“If you want a company that delivers excellent results and genuinely great customer service, I’d 100% recommend Exceptional Exteriors.”
“I WOULD NOT RECOMMEND “Exceptional Exteriors” to anyone.”
“We had multiple quotes and they were quite reasonably priced compared to the others.”
“Hired these guys to rip off old siding and replace it in a very hard to reach place on our house.”
“They explained everything and they didn’t talk down to us like some companies might because we were women.”
“Poor communication.”
“The workmanship is excellent, and my house honestly looks better than I expected!”
People customers mention
Daryl45 reviews
Sadwick7 reviews
Jessie6 reviews
Darryl3 reviews
Shawn3 reviews
Shane3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Exceptional Exteriors Roofing & Siding for 8 kinds of job. Pick one to see what they paid and said.
Spero3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
They painted my house quickly and with quality. Super happy with the job and also the price.
MikeLocal Guide · 5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
My roof replacement. Turned out great.\nAnd the crew that was working on my house did an excellent job.I would definitely recommend them to other people
Paid $10,000–15,000Great priceRoof installation
PhilLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Daryl was responsive and maintained good communication throughout. My reroof was completed in a day and was well choreographed from start to finish. Overall a positive experience!
Karen9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I am always leery of working with a new contractor. After getting several estimates I decided to go with Exceptional Exteriors. I couldn't have made a better decision! Jessie came out for the estimate and arranged everything. He was professional, accommodating to my requests and schedule, the gutters look amazing,…
Paid $2,000–4,000Great priceGutter installation
stacey1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Everyone I spoke with and that did the work were great. They explained everything and they didn’t talk down to us like some companies might because we were women. Jessie was very helpful and very thorough in his work as were the rest of the crew. We have already hired them again.
Paid $4,000–6,000Reasonable priceGeneral window replacementService not listed
Janis3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Quality people, product, price, and service from start to finish. What was said would be done was done, when it was said it would be done.
My roof replacement. Turned out great.\nAnd the crew that was working on my house did an excellent job.I would definitely recommend them to other people
Price assessment: Great price
Price: $10,000–15,000
Services: Roof installation
Response from the owner · 3 days ago
We are pleased to hear your roof replacement turned out great. The crew's excellent work means a lot to us. Thank you for recommending us, Mike!
Phil TroutmanLocal Guide · 13 reviewsiTotal number of Google reviews Phil has written across all businesses on Google Maps, not just this one.
Daryl was responsive and maintained good communication throughout. My reroof was completed in a day and was well choreographed from start to finish. Overall a positive experience!
Price assessment: Reasonable price
Price: $15,000–20,000
Services: Roof repair, Roof installation
Response from the owner · 2 months ago
We are honored to hear Daryl's communication and your reroof experience exceeded expectations. Thank you, Phil!
Gkjn Correa6 reviewsiTotal number of Google reviews Gkjn has written across all businesses on Google Maps, not just this one.
They did my roof quickly and did a great job. I love how my new roof looks and the whole process was great! They have great prices and great work, Thank you guys again:)
Price assessment: Great price
Response from the owner · 2 months ago
Thank you, your feedback is greatly appreciated! We’re happy to hear of your positive experience during your roof installation.
Karen Nelson9 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
I am always leery of working with a new contractor. After getting several estimates I decided to go with Exceptional Exteriors. I couldn't have made a better decision! Jessie came out for the estimate and arranged everything. He was professional, accommodating to my requests and schedule, the gutters look amazing, everything was cleaned up and the price was fair. I highly recommend them.
Price assessment: Great price
Price: $2,000–4,000
Services: Gutter installation
Response from the owner · 5 months ago
We are honored to hear about your positive experience! Thank you for trusting us with your gutter installation.😊
Kyle McCann5 reviewsiTotal number of Google reviews Kyle has written across all businesses on Google Maps, not just this one.
Everyone I spoke with and that did the work were great. They explained everything and they didn’t talk down to us like some companies might because we were women. Jessie was very helpful and very thorough in his work as were the rest of the crew. We have already hired them again.
Price assessment: Reasonable price
Price: $4,000–6,000
Services: General window replacement, Service not listed
Response from the owner · 6 months ago
Thank you so much for your kind words, Stacey! We’ll be sure to pass your feedback along to Jessie and the crew, they’ll truly appreciate it. We’re grateful for the opportunity to work with you again and look forward to helping with anything you need in the future!
Janis Navarra3 reviewsiTotal number of Google reviews Janis has written across all businesses on Google Maps, not just this one.
Exceptional Exteriors is not just their name, but their way of doing business. The initial estimate to job completion was a wonderful experience.
The initial estimate with Jessie was great. He was not pushy or distracted. He is friendly, personable, and very patient with all my questions. He stayed involved throughout the entire process. He made sure the process went smooth and that I was happy. Every time I had a question, he was never was bothered and answered my questions immediately.
The crew that put on the siding are fabulous. They are friendly, polite and hard workers. Their attention to detail and wanting to do the job correctly was very much appreciated. The crew always arrive early and started work immediately. They cleaned up everyday.
I also had new gutters installed. Felix and his crew came. They were wonderful. They were very personable. They went around the house with me, to be sure i was happy with how they were going to install the gutters.
When I would ask a question, he always was so happy to stop what he was doing and answer my question, He truly wanted to be sure I was happy with the process and install.
The entire team at Exceptional Exteriors are committed to ensure the work is done correctly and that I was happy with the works.
I am so pleased with the work Exceptional Exteriors did.
I would highly recommend them!!!
Thank you Exceptional Exteriors (Jessie, Luis, Felix, Caitlin)
Price assessment: Reasonable price
Services: Sliding glass door installation & replacement
Response from the owner · 10 months ago
We are absolutely thrilled to hear about your wonderful experience with Jessie, Luis, Felix, and Caitlin. Thank you for taking the time to share your experience!
Paul Ferrara8 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Exceptional Exteriors just completed installing vinyl siding, two entry doors, window and door wraps, new soffits, some facia repair and trim replacement on our house. It looks fantastic!
The existing exterior cedar shingles were completely removed and replaced with house wrap, insulation and Cape Cod Style vinyl shakes and clapboard. We are very pleased with way the house looks now.
All the work was done in a timely fashion, at the quoted price and the work crew were very hard working and efficient.
It was a pleasure working with Jessie, he is very quick to respond to any questions that arose. Jessie, Daryl and Murphy were all easy to work with. I would not hesitate to contact them for any future work I might have.
Response from the owner · 11 months ago
Thank you immensely for sharing your experience with Exceptional Exteriors. We are thrilled to hear that you are pleased with your new siding installation!
