Analyzing 10,151,58410.2M ReviewsFor 28,77528.8K Experts

Experts Reviews · Company report
Exceptional Exteriors Roofing & Siding logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%64+4.5Craft & service penalty68−3.2Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Exceptional Exteriors Roofing & Siding

Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 35 window replacement services · 4.9★ from 242 Google reviews

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Report card

Percentile vs other window replacement services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Exceptional Exteriors Roofing & Siding is better than 87% of window replacement services.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Exceptional Exteriors Roofing & Siding is better than 80% of window replacement services.A
80
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Exceptional Exteriors Roofing & Siding is better than 68% of window replacement services.B
68
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Exceptional Exteriors Roofing & Siding is better than 100% of window replacement services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Exceptional Exteriors Roofing & Siding is better than 100% of window replacement services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Exceptional Exteriors Roofing & Siding is better than 64% of window replacement services.B
64

Reviews for your job

Customers hired Exceptional Exteriors Roofing & Siding for 8 kinds of job.

Exceptional Exteriors Roofing & Siding for roof inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Roof inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 9

All 8 Google reviews tagged “Roof inspection”

Dylan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Good worker, did work

Attic ventingInterior paintingCabinet painting+ Responsiveness+ Punctuality+ Quality
Marcella8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Daryl and his crew were amazing. He was professional and very knowledgeable. My roof looks amazing and I couldn’t be more happy with this company. I would recommend them to everyone. I use this company for quality work on all my jobs.

Gutter installationRoof damage repairRoof inspection
Dave7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I worked with Daryl at Exceptional Exteriors when I found a leak in my roof. I got quotes from a number of companies before deciding to go with Exceptional Exteriors. I knew I had to have a full year off done as the cost of repairs alone would have been too much for an old roof. Immediately after talking with Daryl…

Attic ventingAttic venting installationAttic venting repairs+ Responsiveness+ Punctuality+ Quality
Jerry10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Reliable, professional and efficient service with conscientious workers who were very considerate of us as homeowners. You won’t be disappointed with this business.

Roof inspectionRoof installation+ Quality+ Professionalism
Jacob1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We had a tree in our yard come down and damage a portion of our roof and siding. Daryl came out to assess and place a temporary patch on the roof the same day. He waited patiently while we worked with our insurance company for their assessment. We opted to replace the entire roof and his crew was on time,…

Roof inspectionRoof installationRoof repair+ Responsiveness+ Punctuality+ Quality
Rosa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I called several roof repairers and only Exceptional Exteriors answered my call. The owner arrived in an hour and made an estimate. I quickly accepted because I saw that it was a good price. Employees arrived early in the morning. These guys are excellent at their job and very respectful. They left everything…

Roof inspectionRoof repair+ Responsiveness+ Punctuality+ Quality
john6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I noticed that our roof had some soft spots, and decided that it was time for a roof replacement (it had been 30 years). Daryl's bid for the work was very reasonable. They were able to begin work very quickly, and Daryl and his team were professional the entire time. They were thorough about everything from…

Roof inspectionRoof installation+ Quality+ Professionalism
Amedeo1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Attic ventingGutter installationGutter repairs+ Responsiveness+ Punctuality+ Quality

Price

$14k-3% vs typical window replacement services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Roof installation56$14k–$22k
Gutter installation31—
Roof repair16—
Roof repair for storm & wind damage15$2.4k–$18k
Roof inspection8—
Attic venting5—
Exterior painting4—
Water damage repair4—

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