Experts Reviews · Company report
Exceptional Exteriors Roofing & Siding logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%64+4.5Craft & service penalty68−3.2Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Exceptional Exteriors Roofing & Siding

Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 35 window replacement services · 4.9★ from 242 Google reviews

Report card

Percentile vs other window replacement services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Exceptional Exteriors Roofing & Siding is better than 87% of window replacement services.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Exceptional Exteriors Roofing & Siding is better than 80% of window replacement services.A
80
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Exceptional Exteriors Roofing & Siding is better than 68% of window replacement services.B
68
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Exceptional Exteriors Roofing & Siding is better than 100% of window replacement services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Exceptional Exteriors Roofing & Siding is better than 100% of window replacement services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Exceptional Exteriors Roofing & Siding is better than 64% of window replacement services.B
64

Reviews for your job

Customers hired Exceptional Exteriors Roofing & Siding for 8 kinds of job.

Exceptional Exteriors Roofing & Siding for roof installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.56
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$20,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$14k–$22k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Roof installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 11
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 56 Google reviews tagged “Roof installation” · showing 20

MikeLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

My roof replacement. Turned out great.\nAnd the crew that was working on my house did an excellent job.I would definitely recommend them to other people

Paid $10,000–15,000Great priceRoof installation
PhilLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Daryl was responsive and maintained good communication throughout. My reroof was completed in a day and was well choreographed from start to finish. Overall a positive experience!

Paid $15,000–20,000Reasonable priceRoof repairRoof installation
Janis3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Quality people, product, price, and service from start to finish. What was said would be done was done, when it was said it would be done.

Paid $14,000–16,000Great priceGutter installationRoof installation
Donny1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

This company is amazing! They kept me informed through the entire installation process and did a thorough job of cleaning and not leaving behind a mess. I will be choosing them for any home improvement projects in the future !

Great priceRoof installation
DK5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I would 100% recommend Exceptional Exteriors and would absolutely hire them for other home projects in the future. Daryl and Jose are awesome, and the estimate was way below the other market competitors we received quotes from for a new roof, soffitt covers and gutters.

Paid $20,000+Great priceGutter installationRoof installation
Sam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Showed up early and worked hard. Cleaned up every day and roof looks great!

Paid $20,000+Reasonable priceRoof installation
Joseph3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They did a fantastic job. Very professional, great workmanship and left the job site spotless.

Roof installationSkylight repair+ Responsiveness+ Punctuality+ Quality
Robert1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Used them for roof replacement with tear off of previous roofing. Delt with Jessie Avery company representative who was very knowledgeable, and most importantly listens to you and responds to your needs. We were very impressed with their roofing crew, their work ethics, and their efficiency. Materials…

Roof installation+ Responsiveness+ Punctuality+ Quality
kevin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Nothing but positive feedback from me they were fast and do amazing work

Roof installation+ Responsiveness+ Punctuality+ Quality
T.2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had a good experience with Exceptional Exterior. Jose’s crew worked hard and completed a tear off and new roof in one day. They did good work and I would recommend them.

Roof installation+ Quality
MattLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Got a leak in my roof which led us to find out that there were much bigger problems. Called Daryl and they came over, gave us a great price and had a new roof on the house within a few days. The guys were professional, cleaned up after themselves. I could not speak higher about this experience.

Roof damage repairRoof installationRoof repair+ Responsiveness+ Punctuality+ Quality
Tim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had many projects to do on my house this summer which included Vinyl Siding, Roof Replacement, Gutters, and Window Replacement. Daryl did an excellent job by explaining to me how his company can help achieve my exterior project needs. The crew is very hardworking and have great attention to detail. My house looks…

Gutter installationDrywall repairRoof installation+ Responsiveness+ Punctuality+ Quality
Greg5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Daryl was great throughout my entire roof replacement process. Quick, efficient same day job. When the dumpster was picked up there was some debris left over, and when prompted Daryl quickly had his crew over to sort it all out. Greatly appreciate Daryl and his crews efforts!

Roof installationRoof repairRoof repair for storm & wind damage+ Punctuality+ Professionalism+ Value
Michael4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Exceptional Ext delivers exactly what is contracted. Beginning with Daryl is honest, does what he says he will do, and his product is about as good as it can get. His crew arrives and gets to work like a SWAT team, swarms the roof with work including the grounds with an all day dedicated cleanup guy. what happened…

Roof installation
Jim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Exceptional exteriors top quality ANumber one they did our roof first the crew was top of the line excepting job left yard like they never here guys were great then the siding we had them do we honestly were considering selling now we changed that crew once again were awsome they transformed our home to looking…

Roof installation+ Quality+ Professionalism+ Value
Carol7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Also did our siding!! Amazing job … the transformation was unbelievable.. the owner was right on top of things the whole time … the installation crews were professional and knew exactly what they were doing. We couldn’t have chosen a better company to work with and would highly recommend them to everyone!!

Roof installationService not listed+ Responsiveness+ Punctuality+ Quality
Vincent10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great folks, fast, clean, and good reliable work, just what you look for when hiring contractors

Attic venting repairsRoof installation+ Responsiveness+ Punctuality+ Quality
Mike2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The company was incredibly responsive and able to work within my budget to achieve exactly what I was looking for without breaking the bank. Incredibly fairly priced and helpful. This was my first roofing job and they were very informative. They guided me step by step from planning to completion. I would use them…

Roof installation+ Responsiveness+ Punctuality+ Quality
Marcella8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Daryl and his crew were amazing. He was professional and very knowledgeable. My roof looks amazing and I couldn’t be more happy with this company. I would recommend them to everyone. I use this company for quality work on all my jobs.

Gutter installationRoof damage repairRoof inspection
Nanda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Exceptional Exteriors was an absolutely wonderful company to have work on our home. They did a complete tear away and roof replacement, replaced all our gutters, and replaced our asbestos shingles with vinyl siding. They were fast, efficient, and polite. Shawn was on the ball and there everytime we needed anything. What a great company.....

Gutter installationRoof installationService not listed+ Responsiveness+ Punctuality+ Quality

Show more roof installation reviews (36 more) →

Price

$14k-3% vs typical window replacement services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

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