Lawn sprinkler system contractor · New Carrollton, MD · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%77+5.4Craft & service penalty99−0.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#27 of 54 outdoor lighting installersiPosition by Experts Score among all companies we track in this category. · better than 51%
4.9★★★★★76 Google reviews · 21 photos
96%five-star reviews
4.80★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Exceptional Landscape & Irrigation LLC at a glance
Google reviewers rate the company 4.9 out of 5 based on 76 reviews, with the owner responding to nearly half of them. Customers frequently cite punctuality, clear communication, and fair pricing for services including sprinkler installation, landscape lighting, and maintenance. Many note that technicians are professional and flexible with scheduling. However, low-star reviews indicate that office staff sometimes cancel appointments without prior notice if a 24-hour confirmation requirement is not met.
Google rating: 4.9 out of 5 from 76 reviews (96% five-star).
Reviews on this page: 76 Google reviews (28 with written comments).
Owner responses: the business replied to 49% of reviews.
Most recent review: June 8, 2026.
Service: Outdoor Lighting Installer serving New Carrollton, Maryland.
Data from Google, last updated October 26, 2026.
Score profile vs other outdoor lighting installers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyOutdoor Lighting Installers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Exceptional Landscape & Irrigation LLC: 92/100 on this factor. Category median: 94.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Exceptional Landscape & Irrigation LLC: 95/100 on this factor. Category median: 92.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Exceptional Landscape & Irrigation LLC: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Exceptional Landscape & Irrigation LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Exceptional Landscape & Irrigation LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Exceptional Landscape & Irrigation LLC: 77/100 on this factor. Category median: 81.B
77
Bar = this company · dark tick = category median.
Star ratings
76 Google reviews we collected
4.9of 5
5 stars7396%
4 stars23%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 28 written reviews
97%praise
Praise5897%
Complaints23%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1322%
Speed & response1322%
Would recommend1322%
Quality & results1017%
Price & value610%
Honesty & trust47%
Communication12%
What customers talk about
We read 28 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“After comparing their proposals, pricing, and professionalism, I chose Exceptional Landscape Lighting & Irrigation LLC, and it proved to be the right choice.”
“He is honest, knowledgeable, and incredibly responsive.”
“If you are thinking about installing landscape lighting for your home, I strongly recommend Exceptional Landscape Lighting & Irrigation LLC.”
“I wouldn't recommend anyone else.”
“From the first consultation, their intuitive grasp of my vision was matched only by their meticulous attention to detail.”
“Outstanding service, excellent craftsmanship, fair pricing, and a genuine commitment to customer satisfaction.”
“Fast, reasonable, genuine care and concern to get job done that exceeds expectations.”
“Excellent communication and pricing as well as flexibility with their schedule.”
People customers mention
Lighting7 reviews
Bladen3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Exceptional Landscape & Irrigation LLC for 6 kinds of job. Pick one to see what they paid and said.
ChristianLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Amazing job. Fast, reasonable, genuine care and concern to get job done that exceeds expectations. Awesome job. Very pleased and will have them come back and do backyard. Thank you.
DavidLocal Guide · 9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
It is rare to encounter a team that treats your sanctuary with the same reverence as their own. Exceptional Landscape, Lighting & Irrigation LLC did not merely install features; they curated an atmosphere. From the first consultation, their intuitive grasp of my vision was matched only by their meticulous attention to detail."
REGINALD13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Great professional, responsive, fairly priced servcie. Use them for your landscaping needs
Jon4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Had inground sprinklers and driplines installed.
Excellent communication and pricing as well as flexibility with their schedule.
They hand dug all the pathing and the crew worked diligently. They even fixed a poorly done drain in the front yard!
Don't hesitate to reach out to this company if you're looking to install irrigation!
Rach3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
This company is the best! Not only did they have an incredibly competitive quote (and we got 6!) but they began work within a week of us signing the contract. They also had to dig the entire project by hand and they didn't complain once. I've dug in our yard- it's NOT easy with all the clay! The new sprinklers work…
Andrew3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Bladen has been servicing our irrigation and lighting for many years and has always done an outstanding job!!
Outstanding Service and Exceptional Results!
I recently hired Exceptional Landscape Lighting & Irrigation LLC to install outdoor landscape lighting for my home, and I could not be more pleased with the entire experience.
Before making my decision, I interviewed four different companies. After comparing their proposals, pricing, and professionalism, I chose Exceptional Landscape Lighting & Irrigation LLC, and it proved to be the right choice.
The owner, Bladen, was a pleasure to work with from start to finish. He is honest, knowledgeable, and incredibly responsive. Whenever I had questions, he replied promptly and thoroughly. What impressed me most was his commitment to customer satisfaction. After the installation was completed, he even made an additional trip to my house to fine-tune the lighting and ensure everything looked exactly the way I wanted.
The quality of the workmanship was superb. The lighting design beautifully highlights the architectural features of our home and landscape, creating an elegant appearance at night. The final result exceeded our expectations.
Not only did this company provide exceptional service and a fantastic finished product, but their pricing was also very competitive compared to the other companies I considered.
If you are thinking about installing landscape lighting for your home, I strongly recommend Exceptional Landscape Lighting & Irrigation LLC. Outstanding service, excellent craftsmanship, fair pricing, and a genuine commitment to customer satisfaction. You simply can't ask for more.
Response from the owner · 4 months ago
Thank you for your wonderful Feedback, Richard.
We’re thrilled to hear that you found our pricing comparative and our team was able to complete your installation efficiently. It’s our goal to provide professional and specialized service and we’re glad that you are happy with your new Landscape lighting system. Your recommendations mean a lot to us!
Christian HoffLocal Guide · 22 reviewsiTotal number of Google reviews Christian has written across all businesses on Google Maps, not just this one.
Amazing job. Fast, reasonable, genuine care and concern to get job done that exceeds expectations. Awesome job. Very pleased and will have them come back and do backyard. Thank you.
Response from the owner · 6 months ago
Thank you for the fantastic review, Christian! We’re thrilled to hear that you had such a positive experience with our team. It’s great to know that the installation went smoothly and that you appreciate our work. We Look forward to assisting you in the future, we are here if you need anything else. Thanks again!
David TheFenceGuyLocal Guide · 9 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
It is rare to encounter a team that treats your sanctuary with the same reverence as their own. Exceptional Landscape, Lighting & Irrigation LLC did not merely install features; they curated an atmosphere. From the first consultation, their intuitive grasp of my vision was matched only by their meticulous attention to detail."
Frankie Woods8 reviewsiTotal number of Google reviews Frankie has written across all businesses on Google Maps, not just this one.
Thank you for your wonderful feedback, Frankie! We are glad to hear that you have a positive experience with our service. Our team always strives to be responsive, on time and helpful. We appreciate your recommendation and look forward to assisting you in the future!
REGINALD BULL JENKINS13 reviewsiTotal number of Google reviews REGINALD has written across all businesses on Google Maps, not just this one.
Great professional, responsive, fairly priced servcie. Use them for your landscaping needs
Response from the owner · a year ago
Thank you for the Fantastic review, Reginald! We are thrilled to hear that we were able to you with excellent service and help you your new irrigation system. It’s great to know that you appreciate our knowledge and dedication. We look forward to assisting you again in the future.
Thank you.
Jon4 reviewsiTotal number of Google reviews Jon has written across all businesses on Google Maps, not just this one.
Had inground sprinklers and driplines installed.
Excellent communication and pricing as well as flexibility with their schedule.
They hand dug all the pathing and the crew worked diligently. They even fixed a poorly done drain in the front yard!
Don't hesitate to reach out to this company if you're looking to install irrigation!
Response from the owner · a year ago
Thank you for your wonderful feedback, Jon! We're thrilled to hear that you had such a positive experience from start to finish. It's great to know that we were able to provide you with the information and support you needed. We appreciate your trust in our Company and are delighted that you are happy with your new irrigation system. If you have any further questions or need assistance in the future, feel free to reach out!
rodrigo azevedo azevedo1 reviewiTotal number of Google reviews rodrigo has written across all businesses on Google Maps, not just this one.
This company is the best! Not only did they have an incredibly competitive quote (and we got 6!) but they began work within a week of us signing the contract. They also had to dig the entire project by hand and they didn't complain once. I've dug in our yard- it's NOT easy with all the clay! The new sprinklers work as they should and cover the entire yard, the company was professional, courteous and overall wonderful to work with!!
Response from the owner · a year ago
Thank you for your wonderful review, we’re thrilled to hear about your positive experience with our service. Your trust means a lot to us, and we’re glad we could meet your expectations. Reviews like yours are why we are committed to providing excellent service.
Andrew Schaeffer3 reviewsiTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Bladen has been servicing our irrigation and lighting for many years and has always done an outstanding job!!
Response from the owner · 2 years ago
We're overjoyed to hear your positive feedback, Bladen is thrilled to know that his effort to provide effective service was recognized and appreciated. We look forward to serving you in the future as well! Thank you for the kind words.
Mark Oswiecimka4 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
These guys are the best of the best. They did a FANTASTIC job on my lights. The customer service was extremely friendly and knowledgeable, the installers were very professional and their work was “clean.” They went above and beyond to make sure my needs were met. I wouldn't recommend anyone else. These guys are great!
Response from the owner · 2 years ago
Thank you so much for your wonderful review,Mark! We're thrilled to hear that you had such a positive experience with our team. Your kind words about our techs and their attention to detail mean a lot to us. We appreciate your recommendation and look forward to serving you again in the future!
