Experts Reviews · Company report
Exclusive Auto Care and Auto Body logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%15+1.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Exclusive Auto Care and Auto Body

Redwood City, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #50Position by Experts Score among all companies we track in this category. of 108 auto glass repair · 5.0★ from 356 Google reviews

Report card

Percentile vs other auto glass repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Exclusive Auto Care and Auto Body is better than 98% of auto glass repair.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Exclusive Auto Care and Auto Body is better than 96% of auto glass repair.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Exclusive Auto Care and Auto Body is better than 100% of auto glass repair.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Exclusive Auto Care and Auto Body is better than 100% of auto glass repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Exclusive Auto Care and Auto Body is better than 100% of auto glass repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Exclusive Auto Care and Auto Body is better than 15% of auto glass repair.F
15

Reviews for your job

Customers hired Exclusive Auto Care and Auto Body for 8 kinds of job.

Exclusive Auto Care and Auto Body for body & trim

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.102
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Body & Trim”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 11
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 102 Google reviews tagged “Body & Trim” · showing 40

Anders4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Top quality auto body repair completed in a timely manner at a modest cost. I have a vintage vehicle with a door dent and they repaired the dent, fixed a little rust, matched the car paint perfectly and also did some minor work to straighten the rear bumper (without being asked to). The owner is highly experienced…

Great pricePaintingBody & Trim
Kenjali2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Professional, timely and communicative staff! Quality work!!

Reasonable priceBody & Trim
AkshayLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Brought my jeep in for insurance covered repairs and I am thoroughly impressed by their operation and attention to detail. I got timely updates and they even beat the timeline estimate Rafael was evey responsive throughout the process and walked ne through all the details. Car looks like new now. Also shout-out to AAA for the smooth experience

PaintingBody & Trim
Chuck9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Cheri customer service was awesome. Work done on time like new!

TiresSteering & suspension repairPainting
MyraLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Exclusive Auto team were professional, friendly, helpful and reasonably priced compared to other auto shops. Rafael Lopez was the customer rep that I spoke with and he was great to work with…I would highly recommend Rafael at Exclusive Auto.

Reasonable pricePaintingBody & Trim
Niharika9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Had an amazing experience working with Exclusive auto care as they helped me repair damage to my EV. The communication and transparency were top notch (shoutout to Rafael) and they returned my car (my only car) sooner than they had estimated. My car looks good as new.

Reasonable pricePaintingBody & Trim
Eric5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Great, trustworthy service. Good communication and customer service!

Reasonable priceBody & Trim
Blake8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★

Have been taking my cars to Exclusive for routine maintenance, repairs, and body work for >10 years. Their service remains excellent, friendly, honest, and timely. It is so nice to have a reliable auto shop!

Reasonable priceBody & Trim
Soomee1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great customer service and great work.

Body & Trim
Alex4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The staff was very professional and the service was great. I highly recommend.

Reasonable priceBody & Trim
Jesse1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Highly recommend.

Reasonable priceBody & Trim
Kimberly7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Exceptional service from start to finish. Repair experience with Exclusive above and beyond exceeded my expectations.

Reasonable pricePaintingBody & Trim
Kent1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Exclusive Auto Care does an excellent job, working in a timely manner providing updates when appropriate.

Reasonable priceBody & Trim
Sijie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

rafael is a keen and kind guy

Reasonable priceBody & Trim
Julianne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I have brought at least 6 different makes/models of cars to Exclusive Auto Care since 2010: VW, Honda, Acura, Audi, Subaru, Ford. Everyone who works here is smart, skilled, professional, straightforward, honest, listens to understand what you need, and delivers a fair price for excellent work. What more does one hope for?

Reasonable priceAir & cabin filter replacementElectricalBody & Trim
Barbara5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Excellent customer service and repair !

Reasonable pricePaintingBody & Trim
Richard2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

These guys are the best! Friendly, helpful and competent. My truck came back clean and looked new again.

PaintingBody & Trim
AngeloLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Exclusive Auto Body did a really nice job repairing one of my company vehicles. Their workmanship is outstanding and Cherie was a pleasure to work with. I was provide with plenty of updates during the entire repair process and Cherie always followed-up with me very quickly with answers to any questions I had. Thank you again Exclusive Auto Body & Cherie!!!

Great pricePaintingBody & TrimWelding
lexiridero47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Everything was easy from start to finish, even getting the rental car through Exclusive Auto Care was easy. My 2000 Subaru Forester needed a lot of repair from two separate times that it got hit by another vehicle over the years. It's a great car and did not deserve to look beat up! My daughter referred me to…

Great pricePaintingBody & Trim
Beau2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

If I could give 6 stars, I would. They communicated constantly with updates. They took over all communications with my insurance company. It was the easiest car repair experience I’ve ever been a part of. This might actually be the only review I’ve ever left for any business. These guys are the best.

Reasonable pricePaintingBody & Trim
Jeff4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Amazing service and communication. Car looks like new.

Not sureBody & Trim
Kelley5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Nobody likes to take their car into the shop but if you have to, this is the place to go! This is the second time I've used Exclusive. My service person, Rafael, was excellent - professional, courteous and communicative. The job was done on time and the cost was as quoted. The repair was above and beyond my…

Reasonable pricePaintingBody & Trim
Victoria2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I've had two great experiences with Exclusive Auto Care & Body and would highly recommend them to anyone! After getting rear-ended in May 2025 I found them through my insurance and they did such a fantastic job. So much so that, when my passenger was hit in February of this year, I had no doubt of where I would be…

PaintingBody & Trim
PeterLocal Guide · 51 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Super fast repair of my Tesla Y as well as repairing trunk damage at a fifth of the cost of other places! Someone hit the front end of my car in the parking lot. Luckily insurance will take care of that, but I wanted to get my trunk repaired at the same time. The trunk estimate from different shops, including…

Customer photo from Peter's reviewCustomer photo from Peter's reviewCustomer photo from Peter's review
Great pricePaintingBody & Trim
Paul2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

They did a great job fixing my CRV after the accident. Their rep, Andrew, kept me informed during the process and returned my vehicle earlier than expected.

Reasonable priceBody & Trim
Duke2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Rafael was helpful and communicated well. Allowed me to fit the drop off and pick up to my schedule. Smooth experience!

Reasonable pricePaintingBody & Trim
Julissa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

I highly recommend this body shop, my vehicle looks great.They were very professional and knowledgeable, and really care about their customers.

Not surePaintingBody & Trim
JimLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Attention to the details. Good communication. All changes were communicated prior to them affecting the delivery or outcome. Howard and Rafael took good care with the car.

Not surePaintingBody & Trim
Sam8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Excellent service, communication, and completely satisfactory repair. Would highly recommend.

Great pricePaintingBody & Trim
Rob4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Car scraped along one side. The people at Exclusive were friendly, polite, competent and fantastic to work with. They did what they committed to do for the agreed price and delivered the car on-time, cleaned and polished. They worked effortlessly with the insurance company. A great experience and I do not hesitate to recommend!

Reasonable pricePaintingBody & Trim
MrinaliniLocal Guide · 67 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Excellent service from start to finish - they really brought me along to help explain what my options were for several different pieces of damage. They were professional and more importantly, I felt that they were very honest with where is was worth spending more versus less (I was close to selling my car when the…

Great pricePaintingBody & Trim
Jim10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

In a word - Simply amazing! From Cherie’s excellent customer service to the actual work done, to the cleanliness of the shop to the friendliness of the staff, I would highly recommend Exclusive to anyone needing work done. They even managed all interactions with the responsible parties insurance and rental car.

Reasonable priceBody & Trim
dLocal Guide · 58 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Overall it was a good experience. Someone hit the front end of my brand new car on the front left(driver side) fender bumper and headlight. There was a couple things i wasn't initally happy with but after speaking to them about them they fixed and everything was repaired back to brand new on my 2025 mazda 3. Even a…

Not surePaintingBody & Trim
Cherise9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Excellent service with timely updates via text and email.

Great pricePaintingBody & TrimWelding
Michael5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I brought my car in for them to look at, After meeting with them all were very helpful and very nice but working with howard and Cherie very nice and understand that at this moment you are not in a good place mentally with the state of your car and they walk you everthing with a smile. Thank You Hopeful I get my baby back soon

ElectricalBody & TrimOil change
Chip3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

The work is done beautifully. The car looks new. The estimate was the final charge. There were no hidden fees, and no additional work needed. I also got an estimate from another autobody. Exclusive was better and lower. Their work is outstanding

Great priceBody & Trim
Roberto3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

My car was rear ended and this shop was one of the shops suggested by my insurance, Statefarm. I called them and they made an appointment quickly to make an estimate. The appoinment took about 15 min in which they just took pictures. I had an estimate by the end of the day and they had already ordered replacement…

Reasonable priceBody & Trim
DavidLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Super smooth process, excellent work, easy to do business with.

Not surePaintingBody & Trim
jacky2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Excellent service! I appreciated being updated about the status of my vehicle throughout the process. My vehicle was returned to me looking brand new!

Body & TrimPaintingTires
Kerry5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Exclusive Auto Care has provided Outstanding care and professionalism on several incidents. Cherie went above and beyond, handling insurance and keeping us updated through everything — even during a tough time when our car was totaled. I would not go anywhere else. Period.

Reasonable priceBody & Trim

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 58%Overpriced 0%Not sure 13%

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