Auto body shop · Redwood City, CA · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%15+1.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#50 of 108 auto glass repairiPosition by Experts Score among all companies we track in this category. · better than 54%
5.0★★★★★356 Google reviews · 24 photos
97%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Exclusive Auto Care and Auto Body five stars based on 356 reviews. Customers frequently cite punctual repairs, clear communication, and reasonable pricing for services including dent removal, paint matching, and insurance coordination. Recurring themes highlight professional staff who provide timely updates and often clean vehicles before pickup. The owner replied to nine percent of reviews, and no significant criticisms appeared in the provided excerpts.
Google rating: 5.0 out of 5 from 356 reviews (97% five-star).
Reviews on this page: 356 Google reviews (228 with written comments, 11 with photos).
Owner responses: the business replied to 9% of reviews.
Most recent review: November 2, 2026.
Service: Auto Glass Repair serving Redwood City, California.
Data from Google, last updated November 6, 2026.
Score profile vs other auto glass repair
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
This companyAuto Glass Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Exclusive Auto Care and Auto Body: 98/100 on this factor. Category median: 93.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Exclusive Auto Care and Auto Body: 96/100 on this factor. Category median: 92.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Exclusive Auto Care and Auto Body: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Exclusive Auto Care and Auto Body: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Exclusive Auto Care and Auto Body: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Exclusive Auto Care and Auto Body: 15/100 on this factor. Category median: 62.F
15
Bar = this company · dark tick = category median.
Star ratings
356 Google reviews we collected
5.0of 5
5 stars34797%
4 stars62%
3 stars10%
2 stars10%
1 star10%
Praise vs complaints
Phrases our text analysis found in 228 written reviews
100%praise
Praise430100%
Complaints20%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1329%
Reasonable2658%
Overpriced00%
Not sure613%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results10424%
Staff & attitude8820%
Would recommend6415%
Communication5713%
Speed & response5513%
Price & value419%
Honesty & trust235%
What customers talk about
We read 228 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Brought my jeep in for insurance covered repairs and I am thoroughly impressed by their operation and attention to detail.”
“The owner is highly experienced and knowledgeable and his technicians are highly trained.”
“Rafael Lopez was the customer rep that I spoke with and he was great to work with…I would highly recommend Rafael at Exclusive Auto.”
“The communication and transparency were top notch (shoutout to Rafael) and they returned my car (my only car) sooner than they had estimated.”
“Top quality auto body repair completed in a timely manner at a modest cost.”
“Exclusive Auto team were professional, friendly, helpful and reasonably priced compared to other auto shops.”
“Their service remains excellent, friendly, honest, and timely.”
People customers mention
Rafael14 reviews
Cherie11 reviews
Tommy6 reviews
Kevin4 reviews
Tesla3 reviews
Andrew3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Exclusive Auto Care and Auto Body for 8 kinds of job. Pick one to see what they paid and said.
AAnders4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Top quality auto body repair completed in a timely manner at a modest cost. I have a vintage vehicle with a door dent and they repaired the dent, fixed a little rust, matched the car paint perfectly and also did some minor work to straighten the rear bumper (without being asked to). The owner is highly experienced…
Great pricePaintingBody & Trim
AAkshayLocal Guide · 30 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Brought my jeep in for insurance covered repairs and I am thoroughly impressed by their operation and attention to detail.
I got timely updates and they even beat the timeline estimate
Rafael was evey responsive throughout the process and walked ne through all the details.
Car looks like new now. Also shout-out to AAA for the smooth experience
PaintingBody & Trim
FFred6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Outstanding service! Kept in contact throughout the entire repair process. Cherie was friendly and both friendly and quite professional. Even though the repairs were for the exterior of the car only, when I came to pick up the car when the work was done, I was pleasantly surprised to find that Exclusive Auto Repair…
BBiggie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
had a great experience with staff, the repair was done exceptionally, and the car was returned super clean. highly recommend!
MMyraLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Exclusive Auto team were professional, friendly, helpful and reasonably priced compared to other auto shops. Rafael Lopez was the customer rep that I spoke with and he was great to work with…I would highly recommend Rafael at Exclusive Auto.
Reasonable pricePaintingBody & Trim
NNiharika9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Had an amazing experience working with Exclusive auto care as they helped me repair damage to my EV. The communication and transparency were top notch (shoutout to Rafael) and they returned my car (my only car) sooner than they had estimated. My car looks good as new.
Top quality auto body repair completed in a timely manner at a modest cost. I have a vintage vehicle with a door dent and they repaired the dent, fixed a little rust, matched the car paint perfectly and also did some minor work to straighten the rear bumper (without being asked to). The owner is highly experienced and knowledgeable and his technicians are highly trained. I heartily recommend Exclusive Auto Care/Auto Body to anyone for any auto body work.
Price assessment: Great price
Services: Painting, Body & Trim
Response from the owner · 2 days ago
Thank you Anders for choosing Exclusive for the repair on your vehicle. We greatly appreciate your kind word for our team.
K
Kenjali Sandelin2 reviewsiTotal number of Google reviews Kenjali has written across all businesses on Google Maps, not just this one.
Brought my jeep in for insurance covered repairs and I am thoroughly impressed by their operation and attention to detail.
I got timely updates and they even beat the timeline estimate
Rafael was evey responsive throughout the process and walked ne through all the details.
Car looks like new now. Also shout-out to AAA for the smooth experience
Services: Painting, Body & Trim
Response from the owner · 2 days ago
Thank you Mr. Bhagat for your choosing Exclusive for the repair on your Jeep. The Exclusive team greatly appreciate your support. We hope the new tires workout good for your vehicle before the rainy weathers coming.
F
Fred Rosenberg6 reviewsiTotal number of Google reviews Fred has written across all businesses on Google Maps, not just this one.
Outstanding service! Kept in contact throughout the entire repair process. Cherie was friendly and both friendly and quite professional. Even though the repairs were for the exterior of the car only, when I came to pick up the car when the work was done, I was pleasantly surprised to find that Exclusive Auto Repair had thoroughly cleaned the entire inside of my car. I can’t recommend them more. 10/10.
C
Chuck Litchfield9 reviewsiTotal number of Google reviews Chuck has written across all businesses on Google Maps, not just this one.
Exclusive Auto team were professional, friendly, helpful and reasonably priced compared to other auto shops. Rafael Lopez was the customer rep that I spoke with and he was great to work with…I would highly recommend Rafael at Exclusive Auto.
Price assessment: Reasonable price
Services: Painting, Body & Trim
N
Niharika Kamat9 reviewsiTotal number of Google reviews Niharika has written across all businesses on Google Maps, not just this one.
Had an amazing experience working with Exclusive auto care as they helped me repair damage to my EV. The communication and transparency were top notch (shoutout to Rafael) and they returned my car (my only car) sooner than they had estimated. My car looks good as new.
Price assessment: Reasonable price
Services: Painting, Body & Trim
Response from the owner · 3 weeks ago
Thank you so much for you review,
We are here to help if you need any other repairs in the future.
Exclusive Team
E
Eric Rasmussen5 reviewsiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Have been taking my cars to Exclusive for routine maintenance, repairs, and body work for >10 years. Their service remains excellent, friendly, honest, and timely. It is so nice to have a reliable auto shop!
Price assessment: Reasonable price
Services: Body & Trim
Response from the owner · 3 months ago
Thank you Blake for being a long time customer to Exclusive! We appreciate your support through the years.
