Auto glass repair service · Redwood City, CA · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%100+26.1Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 108 auto glass repairiPosition by Experts Score among all companies we track in this category. · better than 87%
5.0★★★★★238 Google reviews · 24 photos
99%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the fast turnaround for windshield and side window repairs, noting same-day service and efficient scheduling. Staff members are described as helpful with insurance coordination, clear in explaining options, and attentive to details like camera calibration. One reviewer noted a significant discrepancy between the estimated two-to-three hour appointment and the actual eight-hour wait time.
Google rating: 5.0 out of 5 from 238 reviews (99% five-star).
Reviews on this page: 238 Google reviews (218 with written comments, 12 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 4, 2026.
Service: Auto Glass Repair serving Redwood City, California.
Data from Google, last updated November 6, 2026.
Score profile vs other auto glass repair
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and value; weakest: satisfaction.
This companyAuto Glass Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Glass Doctor Auto of the Peninsula: 98/100 on this factor. Category median: 93.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Glass Doctor Auto of the Peninsula: 100/100 on this factor. Category median: 92.A
100
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Glass Doctor Auto of the Peninsula: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Glass Doctor Auto of the Peninsula: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 62.–
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Bar = this company · dark tick = category median.
Star ratings
238 Google reviews we collected
5.0of 5
5 stars23699%
4 stars00%
3 stars21%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 218 written reviews
99%praise
Praise51799%
Complaints51%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2951%
Reasonable2646%
Overpriced00%
Not sure24%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude11121%
Quality & results11021%
Would recommend9418%
Speed & response9218%
Communication479%
Price & value448%
Honesty & trust245%
What customers talk about
We read 218 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Super nice, knowledgeable, and professional throughout the installation.”
“Asad at glass doctor did a great job installing a side window on my Honda.”
“If you ever need any glass work done for your vehicle I highly recommend Glass Doctor.”
“I can't recommend Glass Doctor of the Peninsula enough.”
“they were able to get me in and replace my windshield on the same day.”
“They are on point efficient, friendly and easy to work with.”
“Price was super fair to have this done in my work parking lot.”
“It's refreshing to work with a team that genuinely cares about the quality of their work and the customer experience.”
People customers mention
Erik35 reviews
Philep16 reviews
Carlos12 reviews
Eric11 reviews
Robert7 reviews
Philip5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Glass Doctor Auto of the Peninsula for 3 kinds of job. Pick one to see what they paid and said.
Rrenato2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Asad at glass doctor did a great job installing a side window on my Honda. He even put on the top and bottom molding. I definitely recommend glass doctor! if I ever need a window installed I know the place to go.Thanks Asad and Erick!
RRoc15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Great experience at Glass Doctor. The entire team was able to get my insurance an estimate, schedule my visit, and have my BMW X5 windshield repaired in 2 hours. I would definitely recommend them.
MMikeLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Replaced front windshield.
Stayed late on a Friday afternoon to accommodate getting it replaced.
Very friendly, very accommodating.
Explained everything fully.
Great job!
Highly recommend them!
MMitch2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Exceptional customer service and a beautiful installation of a new front windscreen. We picked The Glass Doctor because they are one of the few options that are AGSC registered.
DDevinLocal Guide · 30 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great experience with Glass Doctor! I worked with Erik on coordinating the project, and Phillip handled the glass installation.
What really stood out was Erik's commitment to quality. He was incredibly thorough and actually rejected several glass samples before we found one that met the standard. I really…
PPeng1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great service! Glass Doctor replaced my windshield with genuine Mercedes-Benz glass, which was exactly what I wanted. The service was excellent, and the whole experience was smooth and professional. Highly recommend them!
Asad at glass doctor did a great job installing a side window on my Honda. He even put on the top and bottom molding. I definitely recommend glass doctor! if I ever need a window installed I know the place to go.Thanks Asad and Erick!
Response from the owner · 2 days ago
We really appreciate you sharing this detailed feedback about your experience. It's wonderful to hear that the side window installation on your Honda went so smoothly and that our team member took care of all the details, including the moldings. Thank you for recommending Glass Doctor Auto of the Peninsula and for placing your trust in us. If you ever need help again, we'll be here for you.
R
Roc15 reviewsiTotal number of Google reviews Roc has written across all businesses on Google Maps, not just this one.
Great experience at Glass Doctor. The entire team was able to get my insurance an estimate, schedule my visit, and have my BMW X5 windshield repaired in 2 hours. I would definitely recommend them.
Response from the owner · 2 days ago
We appreciate you sharing your experience, Roc. It is great to hear our team could coordinate quickly with your insurance and handle the repair for your BMW X5 in just a couple of hours. Thank you for the recommendation and for choosing Glass Doctor Auto of the Peninsula. We would be happy to assist you again whenever you need us!
M
Mike BowerLocal Guide · 22 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Replaced front windshield.
Stayed late on a Friday afternoon to accommodate getting it replaced.
Very friendly, very accommodating.
Explained everything fully.
Great job!
Highly recommend them!
Response from the owner · 6 days ago
Your recommendation means a lot to us, Mike. We’re glad we could accommodate your schedule and that you found our team helpful and thorough throughout your visit to Glass Doctor Auto of the Peninsula. Thank you for sharing your experience and for trusting us with your windshield replacement. We appreciate your kind words, and if you need anything in the future, we’re here to help.
M
Mitch Koch2 reviewsiTotal number of Google reviews Mitch has written across all businesses on Google Maps, not just this one.
Exceptional customer service and a beautiful installation of a new front windscreen. We picked The Glass Doctor because they are one of the few options that are AGSC registered.
Response from the owner · 6 days ago
We appreciate you choosing Glass Doctor Auto of the Peninsula and sharing this feedback, Mitch. It’s great to know our team delivered the attentive service and quality installation you were looking for, and we're glad our AGSC registration was a deciding factor for you. Thank you for your trust and for highlighting your positive experience.
D
Devin PauleyLocal Guide · 30 reviewsiTotal number of Google reviews Devin has written across all businesses on Google Maps, not just this one.
Great experience with Glass Doctor! I worked with Erik on coordinating the project, and Phillip handled the glass installation.
What really stood out was Erik's commitment to quality. He was incredibly thorough and actually rejected several glass samples before we found one that met the standard. I really appreciated that level of attention to detail and his willingness to get it right rather than simply settle.
Phillip was fantastic as well! Super nice, knowledgeable, and professional throughout the installation. He made the entire process easy and was a pleasure to work with.
It's refreshing to work with a team that genuinely cares about the quality of their work and the customer experience. Big thanks to Erik and Phillip for a job well done! Highly recommend!
Response from the owner · a week ago
Devin, it's wonderful to read your thoughtful feedback. We're truly glad you had such a positive experience and that our team made sure every step, from project coordination to installation, met the highest standards. Thank you for noticing the care and commitment our team shows in their work, and for your kind words about their dedication and professionalism. We appreciate your recommendation and for choosing Glass Doctor Auto of the Peninsula. Should you ever need assistance again, we’d be happy to help!
P
Peng Wang1 reviewiTotal number of Google reviews Peng has written across all businesses on Google Maps, not just this one.
Great service! Glass Doctor replaced my windshield with genuine Mercedes-Benz glass, which was exactly what I wanted. The service was excellent, and the whole experience was smooth and professional. Highly recommend them!
Response from the owner · a week ago
We appreciate you sharing your experience and are so glad everything met your expectations, Peng. It is great to hear the genuine Mercedes-Benz glass was exactly what you wanted and that the service was smooth from start to finish. Thank you for recommending Glass Doctor Auto of the Peninsula—it means a lot to our team to know you were so satisfied.
J
Jordan Reudy6 reviewsiTotal number of Google reviews Jordan has written across all businesses on Google Maps, not just this one.
This team and company is fantastic. Great communication and info given. I asked last minute for an early pick up, and they got it done. Highly recommend.
Response from the owner · a week ago
We’re so glad to hear you had such a positive experience with us. Thank you for your generous words and for highlighting our team’s communication and flexibility in getting your early pick up arranged. Your recommendation means a lot, and we appreciate you choosing Glass Doctor Auto of the Peninsula. We’d be happy to help anytime you need us again!
A
Amy Blanchard6 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Super attentive and friendly service! Highly recommend.
Response from the owner · a week ago
We appreciate you sharing how attentive and friendly you found the service, Amy. Thank you for recommending Glass Doctor Auto of the Peninsula. We’re glad you had such a positive experience and would be happy to help you again whenever you need us!
E
Ecduar Chavez1 reviewiTotal number of Google reviews Ecduar has written across all businesses on Google Maps, not just this one.
¡Muchas gracias por compartir su experiencia, Ecduar! Nos alegra saber que quedó satisfecho con el resultado en Glass Doctor Auto of the Peninsula. Si en el futuro necesita ayuda nuevamente, estaremos encantados de atenderle.
J
Jesse Dishart1 reviewiTotal number of Google reviews Jesse has written across all businesses on Google Maps, not just this one.
Great customer service, great work! I contacted Glass Doctors regarding a cracked windshield. they were able to get me in and replace my windshield on the same day. they even provided me insights on auto insurance coverage!
Response from the owner · 2 weeks ago
It’s great to hear your visit went so smoothly, Jesse! We’re glad the team could get your windshield replaced the same day and that you found the guidance on insurance coverage helpful. Thank you for sharing your experience and for trusting Glass Doctor Auto of the Peninsula with your car. We'd be happy to help you again if you need us in the future!
