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Local Auto Glass

Auto glass repair service · Redwood City, CA · reviewed since 2021

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%72+5.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#27 of 108 auto glass repairPosition by Experts Score among all companies we track in this category. · better than 76%
5.0 ★★★★★ 780 Google reviews · 23 photos
100%five-star reviews
4.99★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
76%reviews answered by the owner
Nov 2026latest review

Local Auto Glass at a glance

Google reviewers rate Local Auto Glass five stars based on 780 reviews, with the owner responding to 76 percent of them. Customers frequently cite the mobile service's speed, fair pricing, and professional communication during windshield and window replacements. One common criticism involves a technician rushing the job, resulting in vehicle damage and a refusal to take responsibility for the incident.

  • Google rating: 5.0 out of 5 from 780 reviews (100% five-star).
  • Reviews on this page: 780 Google reviews (726 with written comments, 147 with photos).
  • Owner responses: the business replied to 76% of reviews.
  • Most recent review: November 2, 2026.
  • Service: Auto Glass Repair serving Redwood City, California.

Data from Google, last updated November 6, 2026.

Score profile vs other auto glass repair

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

Satisfaction99Reliability99Craft & service100Value100Momentum100Replies to reviews72Satisfaction: 99 (median 93)Reliability: 99 (median 92)Craft & service: 100 (median 99)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 72 (median 62)
Local Auto GlassAuto Glass Repair median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Local Auto Glass: 99/100 on this factor. Category median: 93.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Local Auto Glass: 99/100 on this factor. Category median: 92.A
99
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Local Auto Glass: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Local Auto Glass: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Local Auto Glass: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Local Auto Glass: 72/100 on this factor. Category median: 62.B
72

Bar = this company · dark tick = category median.

Star ratings

780 Google reviews we collected

  • 5 stars777100%
  • 4 stars20%
  • 3 stars00%
  • 2 stars00%
  • 1 star10%

Praise vs complaints

Phrases our text analysis found in 726 written reviews

  • Praise1,92799%
  • Complaints111%

Topic share

How often each topic comes up in the written reviews

  • Speed & response46624%
  • Staff & attitude34518%
  • Would recommend32317%
  • Quality & results32017%
  • Price & value30816%
  • Communication1106%
  • Honesty & trust663%

What customers talk about

We read 726 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “The business owner is a really nice person who knows how to assemble the glass quickly and professionally with a fair price.”
  • “Very professional Shfiq was awesome came to my house replaced my car windshield.”
  • “He respond us quickly too, I would like to recommend him for my friends next time~”
  • “He has that rare, detail-oriented mindset and careful handling you usually only see in high-precision Japanese manufacturing like Toyota.”
    “My windshield was damaged by a stone while driving on the highway, and after comparing multiple quotes, he offered the best price.”
  • “Pretty reasonable price as well compared to big company glass replacement companies.”
  • “He even took the car for a test drive to make sure everything was good and explained what to do and what to avoid afterward.”
  • “If you are looking for a reliable glass shop reach out to Local Auto Glass.”

People customers mention

  • Shafiq 85 reviews
  • Area 8 reviews
  • Hayward 8 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Local Auto Glass for 5 kinds of job. Pick one to see what they paid and said.

Recent reviews

IrisLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Incredible service and experience! He came to my location within 30 minutes of my original call. Replaced my windshield in an hour and the price was cheap too!

elizabeth1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Very professional Shfiq was awesome came to my house replaced my car windshield. Recommend highly. Five star business.

JennyLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

The business owner is a really nice person who knows how to assemble the glass quickly and professionally with a fair price. He respond us quickly too, I would like to recommend him for my friends next time~

Paul3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Exceptional workmanship! Called Shatiq to inquire about my cars windshield in the morning and replacement was done in the afternoon. Pretty reasonable price as well compared to big company glass replacement companies. Now he’s my go to guy when it comes to auto glass replacements. Thank you again Shatiq! You’re the man.

Aayush1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

The owner is amazing! He’s friendly, responsive, and really helpful. He gave me a great price and finished the work in about an hour. He even took the car for a test drive to make sure everything was good and explained what to do and what to avoid afterward. I really appreciated the extra care. Highly recommend!

Yan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Great experience with Local Auto Glass! They were extremely efficient and finished replacing my windshield so fast. The quality of work was top-notch, and the technician was super professional and friendly. Highly recommend them to anyone needing auto glass replacement!

Customer photo from Yan's review

Photos

Customer reviews

5.0 ★★★★★ 780 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Iris SharpLocal Guide · 10 reviewsTotal number of Google reviews Iris has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Incredible service and experience! He came to my location within 30 minutes of my original call. Replaced my windshield in an hour and the price was cheap too!

elizabeth castaneda1 reviewTotal number of Google reviews elizabeth has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very professional Shfiq was awesome came to my house replaced my car windshield. Recommend highly. Five star business.

Amber Li8 reviewsTotal number of Google reviews Amber has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Change the front shield here. Great business, fair price!

Response from the owner · 3 days ago

Amber, thank you for your support!

Jenny ChoiLocal Guide · 24 reviewsTotal number of Google reviews Jenny has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The business owner is a really nice person who knows how to assemble the glass quickly and professionally with a fair price. He respond us quickly too, I would like to recommend him for my friends next time~

Response from the owner · 3 days ago

Jenny, we appreciate your support!

Paul Marcos3 reviewsTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Exceptional workmanship! Called Shatiq to inquire about my cars windshield in the morning and replacement was done in the afternoon. Pretty reasonable price as well compared to big company glass replacement companies. Now he’s my go to guy when it comes to auto glass replacements. Thank you again Shatiq! You’re the man.

Response from the owner · 3 days ago

Paul, we appreciate your support!

Aayush Ghimire1 reviewTotal number of Google reviews Aayush has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The owner is amazing! He’s friendly, responsive, and really helpful. He gave me a great price and finished the work in about an hour. He even took the car for a test drive to make sure everything was good and explained what to do and what to avoid afterward. I really appreciated the extra care. Highly recommend!

Response from the owner · 2 weeks ago

Aayush, thank you for your support!

D Crew1 reviewTotal number of Google reviews D has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

He was timely, polite, fair and all is replaced now!

Response from the owner · 2 weeks ago

We appreciate your support!

Yan Wang4 reviewsTotal number of Google reviews Yan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great experience with Local Auto Glass! They were extremely efficient and finished replacing my windshield so fast. The quality of work was top-notch, and the technician was super professional and friendly. Highly recommend them to anyone needing auto glass replacement!

Response from the owner · 2 weeks ago

Yan, we appreciate your support!

Mark Barnes4 reviewsTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very professional, on time and great attitude. Very happy with my service.

Response from the owner · 2 weeks ago

Mark, thank you for your support!

tin h4 reviewsTotal number of Google reviews tin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Friendly, speedy service, on a weekend! Took the tine to explain all the insurance nuances as well. Thank you!

Response from the owner · 2 weeks ago

Tin, thank you for your support!

Local Auto Glass on Google Maps →

Business details

  • Address: 1975 National Ave, Hayward, CA 94545
  • Phone: (510) 453-1572
  • Service area: Redwood City, CA