Experts Reviews · Company report
Exclusive Auto Care and Auto Body logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%15+1.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Exclusive Auto Care and Auto Body

Redwood City, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #50Position by Experts Score among all companies we track in this category. of 108 auto glass repair · 5.0★ from 356 Google reviews

Report card

Percentile vs other auto glass repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Exclusive Auto Care and Auto Body is better than 98% of auto glass repair.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Exclusive Auto Care and Auto Body is better than 96% of auto glass repair.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Exclusive Auto Care and Auto Body is better than 100% of auto glass repair.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Exclusive Auto Care and Auto Body is better than 100% of auto glass repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Exclusive Auto Care and Auto Body is better than 100% of auto glass repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Exclusive Auto Care and Auto Body is better than 15% of auto glass repair.F
15

Reviews for your job

Customers hired Exclusive Auto Care and Auto Body for 8 kinds of job.

Exclusive Auto Care and Auto Body for painting

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.69
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.99
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “Painting”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 9
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 69 Google reviews tagged “Painting” · showing 20

Anders4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Top quality auto body repair completed in a timely manner at a modest cost. I have a vintage vehicle with a door dent and they repaired the dent, fixed a little rust, matched the car paint perfectly and also did some minor work to straighten the rear bumper (without being asked to). The owner is highly experienced…

Great pricePaintingBody & Trim
AkshayLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Brought my jeep in for insurance covered repairs and I am thoroughly impressed by their operation and attention to detail. I got timely updates and they even beat the timeline estimate Rafael was evey responsive throughout the process and walked ne through all the details. Car looks like new now. Also shout-out to AAA for the smooth experience

PaintingBody & Trim
Chuck9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Cheri customer service was awesome. Work done on time like new!

TiresSteering & suspension repairPainting
MyraLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Exclusive Auto team were professional, friendly, helpful and reasonably priced compared to other auto shops. Rafael Lopez was the customer rep that I spoke with and he was great to work with…I would highly recommend Rafael at Exclusive Auto.

Reasonable pricePaintingBody & Trim
Niharika9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Had an amazing experience working with Exclusive auto care as they helped me repair damage to my EV. The communication and transparency were top notch (shoutout to Rafael) and they returned my car (my only car) sooner than they had estimated. My car looks good as new.

Reasonable pricePaintingBody & Trim
KateLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Extremely happy with the quality of work, customer service and communication. Highly recommend. We needed a bumper repainted on a 35 year old white vehicle. Attention to detail on the paint matching was outstanding. Thank you Cherie and team! Highly recommend

Reasonable pricePainting
Elisa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I had a great experience with Exclusive Auto Care & Auto Body. The team was professional, helpful, and easy to communicate with throughout the process. They took care of everything in a timely manner and made the repair process much less stressful. The quality of work was excellent, and my vehicle looked great once…

Painting
Kimberly7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Exceptional service from start to finish. Repair experience with Exclusive above and beyond exceeded my expectations.

Reasonable pricePaintingBody & Trim
Barbara5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Excellent customer service and repair !

Reasonable pricePaintingBody & Trim
Richard2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

These guys are the best! Friendly, helpful and competent. My truck came back clean and looked new again.

PaintingBody & Trim
AngeloLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Exclusive Auto Body did a really nice job repairing one of my company vehicles. Their workmanship is outstanding and Cherie was a pleasure to work with. I was provide with plenty of updates during the entire repair process and Cherie always followed-up with me very quickly with answers to any questions I had. Thank you again Exclusive Auto Body & Cherie!!!

Great pricePaintingBody & TrimWelding
lexiridero47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Everything was easy from start to finish, even getting the rental car through Exclusive Auto Care was easy. My 2000 Subaru Forester needed a lot of repair from two separate times that it got hit by another vehicle over the years. It's a great car and did not deserve to look beat up! My daughter referred me to…

Great pricePaintingBody & Trim
Beau2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

If I could give 6 stars, I would. They communicated constantly with updates. They took over all communications with my insurance company. It was the easiest car repair experience I’ve ever been a part of. This might actually be the only review I’ve ever left for any business. These guys are the best.

Reasonable pricePaintingBody & Trim
Kelley5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Nobody likes to take their car into the shop but if you have to, this is the place to go! This is the second time I've used Exclusive. My service person, Rafael, was excellent - professional, courteous and communicative. The job was done on time and the cost was as quoted. The repair was above and beyond my…

Reasonable pricePaintingBody & Trim
Victoria2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I've had two great experiences with Exclusive Auto Care & Body and would highly recommend them to anyone! After getting rear-ended in May 2025 I found them through my insurance and they did such a fantastic job. So much so that, when my passenger was hit in February of this year, I had no doubt of where I would be…

PaintingBody & Trim
PeterLocal Guide · 51 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Super fast repair of my Tesla Y as well as repairing trunk damage at a fifth of the cost of other places! Someone hit the front end of my car in the parking lot. Luckily insurance will take care of that, but I wanted to get my trunk repaired at the same time. The trunk estimate from different shops, including…

Customer photo from Peter's reviewCustomer photo from Peter's reviewCustomer photo from Peter's review
Great pricePaintingBody & Trim
Duke2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Rafael was helpful and communicated well. Allowed me to fit the drop off and pick up to my schedule. Smooth experience!

Reasonable pricePaintingBody & Trim
Julissa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

I highly recommend this body shop, my vehicle looks great.They were very professional and knowledgeable, and really care about their customers.

Not surePaintingBody & Trim
JimLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Attention to the details. Good communication. All changes were communicated prior to them affecting the delivery or outcome. Howard and Rafael took good care with the car.

Not surePaintingBody & Trim
Sam8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Excellent service, communication, and completely satisfactory repair. Would highly recommend.

Great pricePaintingBody & Trim

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 58%Overpriced 0%Not sure 13%

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