Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
Google reviewers rate Experience Momentum 4.9 out of 5 based on 336 reviews, with the owner not responding to any feedback. Customers frequently praise the facility's massage therapy, physical therapy, and strength classes, citing knowledgeable staff who provide personalized care for injuries and fitness goals. Recurring themes highlight friendly front desk interactions and effective treatment plans. However, low-star reviews criticize inconsistent billing practices, unresponsive communication via email, and a lack of body inclusivity in certain workout environments.
Data from Google, last updated November 10, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
336 Google reviews we collected
Phrases our text analysis found in 313 written reviews
How often each topic comes up in the written reviews
We read 313 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Kelsey is extremely knowledgeable and walked me through her evaluation of my shoulder very clearly.”
“Have been working out there with Zoe for a few months and making great progress, highly recommend!”
“So, stay away.”
“I don't remember the last time someone non sarcastically said to me:"great job".”
“I used to love this place in the past when I have needed PT- This round has been a HORRIBLE experience.”
“Nick quickly diagnosed a few possible issues and we practiced exercises and stretches together.”
“I came to Experience for physical therapy working with Jordan M who really helped me understand my situation and gave me encouragement when the going was slow.”
“Scotney communicated with me throughout the whole session, checked in about pressure, and really seemed to listen to what my body was telling me inste…”
“We love Experience Momentum in Fremont, but honestly the instructors are what make it.”
“I credit them a great deal with the incredible progress I've made.”
praise complaint · found by our text analysis, Google review wording unchanged.
Have been working out there with Zoe for a few months and making great progress, highly recommend!
I highly recommend Experience Momentum! I worked with Kelsey to strengthen my shoulder and loosen my tight neck after tweaking it while playing soccer. I've made great progress and feel good about the exercises and stretches she's provided to help me continue improving. Kelsey is extremely knowledgeable and walked…
I used to love this place in the past when I have needed PT- This round has been a HORRIBLE experience. They are NOT body inclusive so if you aren't a crossfit bro I wouldn't bother. Also they randomly charge your credit card and are fine if you show up with the flu rather than cancel. Don't leave a card on file…
Eric is the best masseuse I have ever worked with. But, too bad he works there. unfortunately the office is very unprofessional. They kept charging me extra for the same appointment. First they said it’s $120, then they increased it to $240, and after the appointment, they sent me a payment request for an additional…
I've been having shoulder pain, and my session with Dr.Bowe was incredibly productive. Nick quickly diagnosed a few possible issues and we practiced exercises and stretches together. His demeanor is helpful, kind, confident, and educational. I've been bench pressing for 20 years but I feel like I just now learned…
From front desk ( looking at you June) to the wonderful massage therapists (Erik) I feel taken care of from start to finish, and always greeted with warmth. I have been going to EM for over two years, because of a back injury. I no longer do PT (the team is also great highly recommend Becky or Jordan) but I get…
4.9 ★★★★★ 336 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Have been working out there with Zoe for a few months and making great progress, highly recommend!
I highly recommend Experience Momentum! I worked with Kelsey to strengthen my shoulder and loosen my tight neck after tweaking it while playing soccer. I've made great progress and feel good about the exercises and stretches she's provided to help me continue improving. Kelsey is extremely knowledgeable and walked me through her evaluation of my shoulder very clearly. She's also personable, which makes the appointment feel comfortable and natural.
I used to love this place in the past when I have needed PT- This round has been a HORRIBLE experience. They are NOT body inclusive so if you aren't a crossfit bro I wouldn't bother. Also they randomly charge your credit card and are fine if you show up with the flu rather than cancel. Don't leave a card on file or double check your statements. Lots of attitude at the front desk.
Eric is the best masseuse I have ever worked with. But, too bad he works there. unfortunately the office is very unprofessional. They kept charging me extra for the same appointment. First they said it’s $120, then they increased it to $240, and after the appointment, they sent me a payment request for an additional $60 totalling $300 for the same appointment. When I asked them for the bill, they said they won’t give me the bill until I paid the balance. They pretty much kept me and my bill hostage for their crazy billing amount and system. So, stay away.
I've been having shoulder pain, and my session with Dr.Bowe was incredibly productive. Nick quickly diagnosed a few possible issues and we practiced exercises and stretches together. His demeanor is helpful, kind, confident, and educational. I've been bench pressing for 20 years but I feel like I just now learned how to do it correctly! Will definitely be back next time I need physical therapy.
Great experience.
From front desk ( looking at you June) to the wonderful massage therapists (Erik) I feel taken care of from start to finish, and always greeted with warmth. I have been going to EM for over two years, because of a back injury. I no longer do PT (the team is also great highly recommend Becky or Jordan) but I get regular massages from Erik. He is kind, listens to my concerns/needs and then gets to work on remedying my issue. This week I went in with severe neck trouble, walked out feeling 100 times better. He takes cues when conversation is warranted or welcomed and when silence is needed or wanted. The only downside is that an hour is never long enough. :)
We love Experience Momentum in Fremont, but honestly the instructors are what make it. Anthony, Pat, Chris, and Vee are literally all the GOATs, the best. They’re all so welcoming, fun, and genuinely excited to be there. Joining the classes definitely seemed a little intimidating at first, but they make it feel the complete opposite. From the first class, they make you feel like you’ve been coming forever. It’s such a comfortable, encouraging environment, and we always leave in a better mood than when we came in. Couldn’t recommend the classes or the instructors more.
Amazing! I had knee problems. After a few months with the team I am back to playing tennis. Becky and Kelsey are amazing. After all they fixed my knees. But they also made it fun, enjoyable, and motivating. I don't remember the last time someone non sarcastically said to me:"great job". It turns out it is great to hear it. Also, the front of the house is great. Someone always picks up the phone and solves problems smoothly. Great experience overall.
Supportive environment, fun and challenging workouts, and overall an awesome gym. Coach Anthony’s motivating and welcoming style keeps me coming back. Every staff I’ve encountered has been fantastic to work with. I was always intimidated by “CrossFit” style workouts until I found Experience Momentum and now I’m hooked. Can’t recommend them enough.
Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
