Gutter cleaning service · Tacoma, WA · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%77+5.4Craft & service penalty93−0.7Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#77 of 85 roof cleaningiPosition by Experts Score among all companies we track in this category. · better than 10%
4.9★★★★★598 Google reviews · 24 photos
93%five-star reviews
4.83★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the company for punctual arrivals, clear communication, and thorough roof, gutter, and moss removal services at competitive prices. Recurring themes include friendly staff who explain procedures and provide before-and-after photos. However, some low-rated reviews cite scheduling errors, unreturned messages, or instances where work results did not match initial estimates, leading to dissatisfaction with customer service follow-up.
Google rating: 4.9 out of 5 from 598 reviews (93% five-star).
Reviews on this page: 598 Google reviews (524 with written comments, 16 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: November 5, 2026.
Service: Roof Cleaning Company serving Tacoma, Washington.
Data from Google, last updated November 10, 2026.
Score profile vs other roof cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyRoof Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Experienced Roof & Gutter Cleaning: 85/100 on this factor. Category median: 97.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Experienced Roof & Gutter Cleaning: 86/100 on this factor. Category median: 97.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Experienced Roof & Gutter Cleaning: 93/100 on this factor. Category median: 100.A
93
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Experienced Roof & Gutter Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Experienced Roof & Gutter Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Experienced Roof & Gutter Cleaning: 77/100 on this factor. Category median: 99.B
77
Bar = this company · dark tick = category median.
Star ratings
598 Google reviews we collected
4.9of 5
5 stars55593%
4 stars234%
3 stars81%
2 stars31%
1 star92%
Praise vs complaints
Phrases our text analysis found in 524 written reviews
99%praise
Praise1,21199%
Complaints171%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price6333%
Reasonable12164%
Overpriced32%
Not sure32%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude26421%
Quality & results26021%
Price & value20617%
Speed & response19516%
Communication14412%
Would recommend13011%
Honesty & trust292%
What customers talk about
We read 524 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Not only were they incredibly thorough and professional, but they were also friendly, knowledgeable, and genuinely took pride in their work.”
“very unprofessional and company vehicles are full of ignorant drivers.”
“Most recently, Henry came out to clean my roof and gutters, and did an absolutely outstanding job!”
“Terrible employees, terrible customer service, and whoever is running this business has no idea their employees are ruining their reputation.”
“Ryan visited beforehand to assess the job and understand my needs, and the pricing was fair.”
“After I followed up to ask about additional services and finalize pricing, I never received a response through text, which had been our main method of…”
“Quick response & great service with competitive quotes.”
“Mackenzie Rae did an honest job for inspection and left with details explained and a hard copy of items to go off of.”
“When I finally reached out to cancel and confirm the cancellation of my appointment because the lack of communication, the company went completely silent.”
“If you're dealing with moss on your roof or siding that needs a serious refresh, I HIGHLY recommend this team!”
“He answered all of my questions honestly and never made me feel pressured.”
People customers mention
Mateo17 reviews
Jalanta16 reviews
Greg13 reviews
David13 reviews
Yuri9 reviews
Brian8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Experienced Roof & Gutter Cleaning for 5 kinds of job. Pick one to see what they paid and said.
AmyLocal Guide · 86 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
I have used this company for years and have loved every experience that I have had with them. Most recently, Henry came out to clean my roof and gutters, and did an absolutely outstanding job! He was friendly, professional and thorough! I have used many companies in the past that charge a lot more and don't do nearly as good of a job!
Christina2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Quick response & great service with competitive quotes. Thank you for the great service!
Reasonable price
Carlyn7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I had a great experience using experienced roof and gutter cleaning! Mackenzie did a wonderful job getting me all the info I needed. I didn’t feel hassled or unsafe at any time using their service. I’ll definitely use them again in the future!
Reasonable priceSoft wash cleaning
SandeepLocal Guide · 36 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I had a great experience with this team. Ryan visited beforehand to assess the job and understand my needs, and the pricing was fair. Henry arrived on time, was a pleasure to work with, and worked hard all day to do a thorough job. Excellent value. I’d definitely hire them again!
Reasonable pricePower/pressure washing
Arthur9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★
Met with MacKenzie, she was very pleasant to talk to she did a good job explaining the services. We scheduled service and nobody showed up on the scheduled day or called.
I reached out to MacKenzie she said there was some type of error with scheduling, she got me rescheduled and also offered a free dryer vent…
Rainstatebear10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Mackenzie Rae did an honest job for inspection and left with details explained and a hard copy of items to go off of. Technician was nice, neat and very helpful with explaining when asked questions.
I have used this company for years and have loved every experience that I have had with them. Most recently, Henry came out to clean my roof and gutters, and did an absolutely outstanding job! He was friendly, professional and thorough! I have used many companies in the past that charge a lot more and don't do nearly as good of a job!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
My House Looks Brand New!
WOW! I couldn't be happier with the incredible job Jack and Sam did cleaning my roof and siding! My house looks so amazing that you'd swear it just received a fresh coat of paint!
These two went above and beyond my expectations. Not only were they incredibly thorough and professional, but they were also friendly, knowledgeable, and genuinely took pride in their work. They paid attention to every detail, took the time to clean up after themselves, and even identified potential safety concerns along the way. That kind of care and attention is hard to find these days!
If you're dealing with moss on your roof or siding that needs a serious refresh, I HIGHLY recommend this team! The transformation is unbelievable, and the quality of their work speaks for itself.
Jack and Sam, you guys absolutely knocked it out of the park! If I could, I'd treat you both to a steak and lobster dinner because you certainly earned it! 🥩🦞
Five stars aren't enough for these guys! Thank you for making my home look brand new again!
Thank you, Ray! We’re thrilled Jack and Sam’s thorough work on your roof and siding made such a dramatic difference. We appreciate you recognizing their attention to detail, professionalism, and care for your home.
Christina Lee2 reviewsiTotal number of Google reviews Christina has written across all businesses on Google Maps, not just this one.
I had a great experience using experienced roof and gutter cleaning! Mackenzie did a wonderful job getting me all the info I needed. I didn’t feel hassled or unsafe at any time using their service. I’ll definitely use them again in the future!
Price assessment: Reasonable price
Services: Soft wash cleaning
Response from the owner · 2 weeks ago
Thank you, Carlyn! We’re glad Mackenzie gave you all the information you needed and made the experience comfortable. We appreciate your trust and look forward to helping again.
Sandeep GangarapuLocal Guide · 36 reviewsiTotal number of Google reviews Sandeep has written across all businesses on Google Maps, not just this one.
I had a great experience with this team. Ryan visited beforehand to assess the job and understand my needs, and the pricing was fair. Henry arrived on time, was a pleasure to work with, and worked hard all day to do a thorough job. Excellent value. I’d definitely hire them again!
Price assessment: Reasonable price
Services: Power/pressure washing
Response from the owner · 2 weeks ago
Thank you, Sandeep! We’re glad Ryan took the time to understand what you needed and that Henry’s hard work delivered a thorough result. We appreciate your kind words and would be happy to help again.
Vanessa VallejosLocal Guide · 208 reviewsiTotal number of Google reviews Vanessa has written across all businesses on Google Maps, not just this one.
Met with MacKenzie, she was very pleasant to talk to she did a good job explaining the services. We scheduled service and nobody showed up on the scheduled day or called.
I reached out to MacKenzie she said there was some type of error with scheduling, she got me rescheduled and also offered a free dryer vent cleaning.
I currently rate the service as 3 but am willing to update my review after completion of the project.
Mackenzie Rae did an honest job for inspection and left with details explained and a hard copy of items to go off of. Technician was nice, neat and very helpful with explaining when asked questions.
Price assessment: Reasonable price
Services: Soft wash cleaning
Response from the owner · 2 weeks ago
Thank you! We’re glad Mackenzie explained the inspection clearly and provided helpful details, and that the technician was neat and responsive to your questions. We appreciate your review.
William Nelson7 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Service was professional and thorough. I am very pleased with the results. I will be using them again in the future.
Price assessment: Reasonable price
Services: Interior & exterior window cleaning, Power/pressure washing, Rooftop/skylight cleaning, Service not listed
Response from the owner · 2 weeks ago
Thank you, William! We’re glad the service was thorough and professional and that you’re pleased with the results. We appreciate your trust and look forward to helping again.
Ariunsetgel Gantumur3 reviewsiTotal number of Google reviews Ariunsetgel has written across all businesses on Google Maps, not just this one.
