Pressure washing service · Tacoma, WA · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#34 of 85 roof cleaningiPosition by Experts Score among all companies we track in this category. · better than 61%
5.0★★★★★629 Google reviews · 22 photos
98%five-star reviews
4.99★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers consistently praise the punctuality, professional communication, and thorough results of roof, gutter, and exterior cleaning services. Reviewers highlight transparent pricing and efficient scheduling, though one note mentions a credit card surcharge. A recurring criticism involves chemical runoff damaging nearby plants and leaving streets uncleaned after work is completed.
Google rating: 5.0 out of 5 from 629 reviews (98% five-star).
Reviews on this page: 629 Google reviews (537 with written comments, 27 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: November 3, 2026.
Service: Roof Cleaning Company serving Tacoma, Washington.
Data from Google, last updated November 10, 2026.
Score profile vs other roof cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
This companyRoof Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Spruce Goose Exterior Cleaning: 98/100 on this factor. Category median: 97.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Spruce Goose Exterior Cleaning: 98/100 on this factor. Category median: 97.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Spruce Goose Exterior Cleaning: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Spruce Goose Exterior Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Spruce Goose Exterior Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Spruce Goose Exterior Cleaning: 100/100 on this factor. Category median: 99.A
100
Bar = this company · dark tick = category median.
Star ratings
629 Google reviews we collected
5.0of 5
5 stars61998%
4 stars71%
3 stars10%
2 stars10%
1 star10%
Praise vs complaints
Phrases our text analysis found in 537 written reviews
99%praise
Praise1,25599%
Complaints81%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price4630%
Reasonable10368%
Overpriced00%
Not sure32%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results32726%
Staff & attitude28723%
Speed & response20016%
Would recommend19215%
Communication1189%
Price & value1119%
Honesty & trust282%
What customers talk about
We read 537 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Spruce Goose did some cleaning on the Solar (26) panels, (2 Skylights) they did a awesome job.”
“I had absolutely zero issues with the clean-up and no plants were damaged.”
“They are very easy to work with, very professional, prompt and on time.”
“The estimator and crew arrived on time for scheduled appointments.”
“Even tricky spots around shrubs and trees didn’t slow them down!”
“I highly recommend this company and will use them again in the future.”
“I can't recommend them enough, you won't regret using their service.”
“From the very beginning, communicating with you all was such a great experience.”
“Spruce Goose offered a good service for a reasonable price.”
“You clearly explained the process and expectations, were transparent about the pricing, and were incredibly understanding and willing to work around o…”
People customers mention
James44 reviews
Northwest42 reviews
Jake12 reviews
Eric11 reviews
Chaz9 reviews
Eco9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Spruce Goose Exterior Cleaning for 6 kinds of job. Pick one to see what they paid and said.
Gary16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Spruce Goose did some cleaning on the Solar (26) panels, (2 Skylights) they did a awesome job. Thanks!
Reasonable priceRooftop/skylight cleaningService not listed
Don6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great work and fast service. Also pretty darn good price. Will use again next year.
Reasonable pricePower/pressure washing
Kathy2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
James just finished up my roof and gutter cleaning. Everything is immaculate. House, barn and out buildings. Thank you James and crew for a job well done. You are the best!
Richard14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Outstanding job! They are very easy to work with, very professional, prompt and on time. They hung my Holiday Christmas lights which kept me off of the ladder. I will definitely use their service again next year. Thank you James and team!
Reasonable priceService not listed
Gary2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
The estimator and crew arrived on time for scheduled appointments. Good communication throughout the entire process. Everyone was well trained, hard-working, professional, and friendly. The crew and the results surpassed my expectations. I highly recommend this company and will use them again in the future.
Troy6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Fast and courteous! My only word of advice is have cash or a check. The 3% charge on a credit card is a lot I think. But that's my only complaint... Great job
Spruce Goose did some cleaning on the Solar (26) panels, (2 Skylights) they did a awesome job. Thanks!
Price assessment: Reasonable price
Services: Rooftop/skylight cleaning, Service not listed
Response from the owner · a week ago
Hi Gary! Thank you so much for your kind review! We're happy to hear you're pleased with the cleaning of your 26 solar panels and 2 skylights in Graham, WA! Our team takes pride in providing thorough, careful cleaning, and it's wonderful to know you're happy with the results. We truly appreciate you choosing Spruce Goose Exterior Cleaning and look forward to helping you again in the future!
Don Caronna6 reviewsiTotal number of Google reviews Don has written across all businesses on Google Maps, not just this one.
Great work and fast service. Also pretty darn good price. Will use again next year.
Price assessment: Reasonable price
Services: Power/pressure washing
Response from the owner · a week ago
Hi Don! Thank you so much for your great review! We're glad to hear you were happy with the quality, efficiency, and pricing of our concrete cleaning service in University Place, WA! We truly appreciate you choosing Spruce Goose Exterior Cleaning and look forward to helping you keep your property looking its best again next year!
Kathy Martin2 reviewsiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
James just finished up my roof and gutter cleaning. Everything is immaculate. House, barn and out buildings. Thank you James and crew for a job well done. You are the best!
Response from the owner · a week ago
Hi Kathy! Thank you so much for your wonderful review! We're thrilled to hear you're happy with the roof blow-off and gutter cleaning we completed in Puyallup, WA! It was a pleasure taking care of your home, barn, and outbuildings. James and the entire Spruce Goose crew truly appreciate your kind words and trust in our team. We look forward to helping you keep your property looking its best for years to come!
Richard Jones14 reviewsiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Outstanding job! They are very easy to work with, very professional, prompt and on time. They hung my Holiday Christmas lights which kept me off of the ladder. I will definitely use their service again next year. Thank you James and team!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a week ago
Hi Richard! Thank you so much for your wonderful review! We're thrilled to hear you had a great experience with our Christmas lights installation in Puyallup, WA! We're happy we could take care of the ladder work so you can safely enjoy your holiday lights. James and the entire Spruce Goose team truly appreciate your kind words and support. We look forward to helping you light up your home again next year. Happy Holidays!
Dick Lewis11 reviewsiTotal number of Google reviews Dick has written across all businesses on Google Maps, not just this one.
Hi Dick! Thank you so much for the kind words! We're happy to hear that our team made a great impression and delivered results you love. We take pride in providing quality exterior cleaning services here in Puyallup, WA. We truly appreciate your support and look forward to helping you again!
Gary S2 reviewsiTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
The estimator and crew arrived on time for scheduled appointments. Good communication throughout the entire process. Everyone was well trained, hard-working, professional, and friendly. The crew and the results surpassed my expectations. I highly recommend this company and will use them again in the future.
Hi Gary! Thank you so much for your thoughtful review and recommendation! We're thrilled to hear that our team exceeded your expectations, from the initial estimate to the completed roof and gutter cleaning in Puyallup, WA. Providing clear communication, dependable service, and excellent results is something we take great pride in. We'll be sure to share your kind words with our crew! Thank you for trusting Spruce Goose Exterior Cleaning with your home. We look forward to working with you again!
Troy Thompson6 reviewsiTotal number of Google reviews Troy has written across all businesses on Google Maps, not just this one.
Fast and courteous! My only word of advice is have cash or a check. The 3% charge on a credit card is a lot I think. But that's my only complaint... Great job
Price assessment: Reasonable price
Response from the owner · 2 weeks ago
Hi Troy! Thank you so much for your review! We're glad to hear you were happy with our team's efficiency, courtesy, and the results of your roof blow-off and gutter cleaning in Graham, WA!
We also appreciate your honest feedback about the credit card processing fee. We completely understand your concern, and we're continuously looking for ways to improve our payment options and make the process more convenient for our customers. In the meantime, we offer cash and check payments to help avoid the additional fee.
Thank you again for choosing Spruce Goose Exterior Cleaning! We truly appreciate your support and look forward to serving you again!
JE GardnerLocal Guide · 11 reviewsiTotal number of Google reviews JE has written across all businesses on Google Maps, not just this one.
Awesome work done on roof, patio and windows. Very professional with the personal touch, making sure that I was highly satisfied! Thank you James for coming out and giving clear information on the processes. Danny truly is a veteran worker and it shows! Everything was left clean and in decent order! I will be back! Again awesomeness!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 2 years ago
Thank you for your amazing review! We’re so glad to hear you’re happy with the roof, gutter, window, and concrete cleaning services we provided in Puyallup, WA. It’s great to know that James could give you clear information on the process and that Danny’s expertise shined through in the quality of the work. We always strive to leave everything spotless and make sure our customers are fully satisfied. We can’t wait to work with you again in the future—thank you for choosing Eco Clean NW!
Persian Bambina2 reviewsiTotal number of Google reviews Persian has written across all businesses on Google Maps, not just this one.
Spruce Goose did a fantastic job cleaning my roof and gutters! They were professional, fast, and left everything spotless. I’m very happy with their service and would definitely recommend them to anyone looking for quality roof and gutter cleaning! ♥️
Price assessment: Reasonable price
Services: Roof cleaning
Response from the owner · 2 weeks ago
Hi Persian! Thank you so much for your wonderful review and recommendation! ❤️ We're thrilled to hear you're happy with your roof and gutter cleaning! Our team takes pride in delivering quality results while treating every property with care and professionalism. We truly appreciate your trust in Spruce Goose Exterior Cleaning and look forward to helping you again in the future!
John DavisLocal Guide · 24 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Hi John! Thank you so much for the great review! We're happy to hear you were pleased with both the efficiency and quality of our work. It was a pleasure taking care of your concrete and window cleaning in South Hill, WA! We truly appreciate your support and look forward to helping you again in the future!
