Monica Schultz4 reviewsTotal number of Google reviews Monica has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe were so happy with Ibex. From start to finish an excellent experience!
IBEX Roof Tacoma
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%94+22.8Value 14%90+12.7Replies to reviews 7%100+7.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#53 of 85 roof cleaningPosition by Experts Score among all companies we track in this category. · better than 38%
4.9 ★★★★★ 605 Google reviews · 24 photos
98%five-star reviews
4.94★last 12 monthsAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$21ktypical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
IBEX Roof Tacoma at a glance
Customers frequently highlight the thoroughness of roof inspections, including attic checks and photo documentation, alongside clear communication regarding pricing and project timelines. Recurring themes include professional crew conduct, punctuality, and efficient completion of full roof replacements, gutter cleaning, and leak repairs. However, some low-star reviews criticize high-pressure sales tactics, restrictive policies for non-owner-occupied homes, and specific workmanship issues such as improper sheathing or damaged structural elements.
- Google rating: 4.9 out of 5 from 605 reviews (98% five-star).
- Reviews on this page: 605 Google reviews (448 with written comments, 37 with photos).
- Owner responses: the business replied to 99% of reviews.
- Most recent review: November 6, 2026.
- Service: Roof Cleaning Company serving Tacoma, Washington.
Data from Google, last updated November 10, 2026.
Score profile vs other roof cleaning
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.IBEX Roof Tacoma: 94/100 on this factor. Category median: 97.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.IBEX Roof Tacoma: 94/100 on this factor. Category median: 97.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.IBEX Roof Tacoma: 100/100 on this factor. Category median: 100.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.IBEX Roof Tacoma: 90/100 on this factor. Category median: 100.A
90
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.IBEX Roof Tacoma: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.IBEX Roof Tacoma: 100/100 on this factor. Category median: 99.A
100
Bar = this company · dark tick = category median.
Star ratings
605 Google reviews we collected
- 5 stars59298%
- 4 stars30%
- 3 stars41%
- 2 stars00%
- 1 star61%
Praise vs complaints
Phrases our text analysis found in 448 written reviews
- Praise94399%
- Complaints141%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price5521%
- Reasonable19874%
- Overpriced41%
- Not sure104%
$21k+417% vs typical roof cleaning
Middle half of what 253 customers paid ($4.8k–$32k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Quality & results21723%
- Staff & attitude21623%
- Speed & response15716%
- Communication13414%
- Would recommend11812%
- Price & value808%
- Honesty & trust354%
What customers talk about
We read 448 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He inspected our roof and was thorough with taking photos.”
“have a minor issue when the crew was leaving where they accidentally damaged a bush along our driveway, but Nick went above and beyond to remedy the i…”
“He was professional and friendly and nice to our dog :) Highly recommend.”
“Lonnie arrived on time and proceeded to perform a very thorough inspection.”
“He was great to communicate with throughout the process.”
“Would recommend highly for the great service and flexibility offered.”
“We cannot recommend Nate, Hanoa and the IBEX company more highly.”
“…been a deal breaker for me), the cost estimates were not cheap, but reasonable for quality work, the project work was done professionally and seems t…”
“Good communication and very professional, albeit a little pricey.”
“Nick and his team were super transparent from start to finish.”
“They’re shady and completely lack proper communication with their customers.”
People customers mention
- Taylor 15 reviews
- Roofing 14 reviews
- Jeff 14 reviews
- Logan 12 reviews
- Nick 11 reviews
- Nate 11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired IBEX Roof Tacoma for 7 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
Brenda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Excellent service! We were very pleased with Davyn. He was professional and friendly and nice to our dog :) Highly recommend.
Paid $1–5,000Reasonable priceGutter installation
George3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Sam and Nic got the process going. Crew worked hard in not the best weather. Would recommend
Paid $30,000–35,000Reasonable priceRoof inspectionRoof installation
Rajeev2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Rodrigo did a great job cleaning the gutters and installing vents under the soffits.
Paid $1–5,000Reasonable priceAttic venting installationService not listed
Katherine2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Great experience and service. Project Manager Dwight Gibson was incredibly helpful. Communication and follow through was timely and accurate. I knew exactly what to expect during every aspect of the project. No surprises! Alberto and his crew were efficient and respectful. Minimal disruption, kind and courteous.…
Paid $35,000–40,000Reasonable priceRoof installation
Ramon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Rico and the crew was awesome with the installation of our nee roof. Stephen was great on the project, pointing out the needs for a more sufficient roof and attic ventilation. We cannot be more satisfied with our new roof. Thank you!
Paid $25,000–30,000Reasonable priceRoof installation
MK1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Amazing experience. Luke was thorough, explain the process, and took pictures inside the attic. The project manager, Dwight, was exceptional. Due to the extensive damage of mold, four leaks, and mini pen holes, the group was here within a few days of my initial call. I did not expect their quick response. As soon…
Paid $35,000–40,000Great priceRoof inspectionRoof installationAttic venting installation
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Roof installation | 201 | $14k–$32k |
| Roof repair | 92 | $1.1k–$6.6k |
| Attic venting installation | 29 | — |
| Roof inspection | 25 | $539–$4.1k |
| Gutter installation | 20 | $927–$13k |
| Attic venting | 14 | — |
| Roof repair for storm & wind damage | 12 | $927–$11k |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 605 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Brenda Huber1 reviewTotal number of Google reviews Brenda has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service! We were very pleased with Davyn. He was professional and friendly and nice to our dog :) Highly recommend.
- Price assessment: Reasonable price
- Price: $1–5,000
- Services: Gutter installation
Chris Wittstock1 reviewTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFantastic job! Roof! Great crew! Highly recommend!?
- Price assessment: Reasonable price
- Price: $25,000–30,000
- Services: Roof inspection, Roof installation, Attic venting installation
Aimee Morgan6 reviewsTotal number of Google reviews Aimee has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe really appreciate Kyle coming to look at our roof. He was great to communicate with throughout the process. He inspected our roof and was thorough with taking photos. He went through the attic carefully and treated our home with respect. We appreciate him answering all of our questions and his patience and kindness towards us.
Response from the owner · 6 days ago
Thank you so much for your kind words and for sharing your experience with us! We are thrilled to hear that Kyle provided you with excellent service and addressed all your questions thoroughly. We strive to offer clear communication and professional care, and it's wonderful to know we met your expectations. We appreciate the opportunity to assist you and are always here if you need anything in the future.
George Boling3 reviewsTotal number of Google reviews George has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSam and Nic got the process going. Crew worked hard in not the best weather. Would recommend
- Price assessment: Reasonable price
- Price: $30,000–35,000
- Services: Roof inspection, Roof installation
Response from the owner · 6 days ago
Thank you for sharing your positive experience with us! We're delighted to hear that Sam and Nic were able to get the process started smoothly and that our crew worked diligently, even in challenging weather conditions. Your recommendation means a lot to us. We look forward to serving you or your friends in the future.
Darlene Rain11 reviewsTotal number of Google reviews Darlene has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy husband and I have been overwhelmed with getting a new roof on our new house. Weeding through all the false ads and offers we chose Ibex Roof and made an appointment. Lonnie arrived on time and proceeded to perform a very thorough inspection. After completion he sat down with us and very professionally walked us through his findings with pictures and his knowledge of roofing in the North West. He worked out a great offer staying within our budget. We highly recommend Ibex Roofing and Lonnie. Thank you, The Browns
Response from the owner · a week ago
Thank you so much for your kind words and for choosing us for your roofing needs. We're thrilled to hear about your positive experience with Lonnie and that he could guide you through the process seamlessly while respecting your budget. We greatly appreciate your recommendation and look forward to assisting you again in the future. Thank you!
Paula1 reviewTotal number of Google reviews Paula has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey did a fantastic job!! Service was prompt and efficient. I will be recommending IBEX to my clients, family and friends.
Response from the owner · a week ago
Thank you so much for your kind words and for taking the time to leave such a positive review! We're thrilled to hear that you were satisfied with our service and look forward to assisting you again in the future. Your recommendations mean a lot to us and help our business grow. We truly appreciate your support!
Rajeev Kapur2 reviewsTotal number of Google reviews Rajeev has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRodrigo did a great job cleaning the gutters and installing vents under the soffits.
- Price assessment: Reasonable price
- Price: $1–5,000
- Services: Attic venting installation, Service not listed
Response from the owner · 2 weeks ago
Thank you so much for your glowing review! We are thrilled to hear that Rodrigo provided excellent service with your gutter cleaning and vent installation. Your satisfaction is our top priority, and your feedback motivates us to continue delivering top-notch service. Please let us know if there's anything else we can assist you with in the future.
Katherine McDaniel2 reviewsTotal number of Google reviews Katherine has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat experience and service. Project Manager Dwight Gibson was incredibly helpful. Communication and follow through was timely and accurate. I knew exactly what to expect during every aspect of the project. No surprises! Alberto and his crew were efficient and respectful. Minimal disruption, kind and courteous. Constant touch base on communications was greatly appreciated. Would recommend highly for the great service and flexibility offered.
- Price assessment: Reasonable price
- Price: $35,000–40,000
- Services: Roof installation
Response from the owner · 2 weeks ago
Thank you very much for your wonderful review! We're thrilled to hear that you had a great experience with our team. Our goal is always to provide clear communication and excellent service to all our clients, and we're delighted that Dwight, Alberto, and the crew were able to meet your expectations. Your recommendation means a lot to us, and we truly appreciate your kind words. We look forward to the opportunity to work with you again in the future.
Ramon3 reviewsTotal number of Google reviews Ramon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRico and the crew was awesome with the installation of our nee roof. Stephen was great on the project, pointing out the needs for a more sufficient roof and attic ventilation. We cannot be more satisfied with our new roof. Thank you!
- Price assessment: Reasonable price
- Price: $25,000–30,000
- Services: Roof installation
Response from the owner · 2 weeks ago
Thank you for your kind words and for choosing us for your roofing needs. We're thrilled to hear that you had a great experience with our team and are satisfied with your new roof and attic ventilation. We strive to provide the best service possible and are delighted to know we hit the mark with your project. If you ever need anything else, please don't hesitate to reach out. Thanks again for your support!
Business details
- Address: 4019 S Orchard St, Fircrest, WA 98466
- Phone: (253) 220-9803
- Website: ibexroof.com
- Service area: Tacoma, WA