Bill Merrill2 reviewsTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat job by Jordan! High quality workmanship and an excellent finished project!
Expo Home Improvement
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%91+22.1Value 14%90+12.7Replies to reviews 7%100+7.1Craft & service penalty87−1.3Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 30 bathroom remodeling contractorsPosition by Experts Score among all companies we track in this category. · better than 45%
4.9 ★★★★★ 933 Google reviews · 24 photos
97%five-star reviews
4.94★last 12 monthsAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
81%reviews answered by the owner
Oct 2026latest review
Expo Home Improvement at a glance
Customers frequently praise the quality of workmanship, professional demeanor, and efficient completion of bathroom remodels and shower installations. Recurring themes highlight good communication, attention to detail, and clean job sites. However, lower-rated reviews criticize the sales process for lacking transparency, citing high initial quotes, unfulfilled financial promises, and allegations of misleading advertising or deceptive practices during the estimation phase.
- Google rating: 4.9 out of 5 from 933 reviews (97% five-star).
- Reviews on this page: 933 Google reviews (866 with written comments, 134 with photos).
- Owner responses: the business replied to 81% of reviews.
- Most recent review: October 27, 2026.
- Service: Bathroom Remodeling Contractor serving Castle Hills, Texas.
Data from Google, last updated October 28, 2026.
Score profile vs other bathroom remodeling contractors
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Expo Home Improvement: 93/100 on this factor. Category median: 94.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Expo Home Improvement: 91/100 on this factor. Category median: 93.A
91
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Expo Home Improvement: 87/100 on this factor. Category median: 97.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Expo Home Improvement: 90/100 on this factor. Category median: 100.A
90
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Expo Home Improvement: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Expo Home Improvement: 100/100 on this factor. Category median: 91.A
100
Bar = this company · dark tick = category median.
Star ratings
933 Google reviews we collected
- 5 stars90197%
- 4 stars142%
- 3 stars40%
- 2 stars20%
- 1 star121%
Praise vs complaints
Phrases our text analysis found in 866 written reviews
- Praise1,42299%
- Complaints121%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price2226%
- Reasonable5161%
- Overpriced78%
- Not sure45%
Topic share
How often each topic comes up in the written reviews
- Quality & results45432%
- Staff & attitude43931%
- Speed & response20014%
- Would recommend17012%
- Communication1259%
- Price & value242%
- Honesty & trust222%
What customers talk about
We read 866 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Justin and Rigo came in and did a fantastic job and such a quick time!”
“They were courteous and professional and the workmanship on the job was fantastic.”
“From the start, Expo has been very professional, supportive and efficient.”
“Problems in the wall delayed the 1st installation but the 2nd one was in just one day.”
“I would call for them to do another and recommend them to other AND they are a Christian company.”
“I do not recommend for window installation and will never use again for any services offered.”
“Jordan did a fantastic job with the shower and explaining everything through the entire process.”
“I hated the LONG initial meet, but totally worth it in the end.”
“still too expensive, we sleep on it.”
“I had an outstanding experience with Expo Home Improvement, and I honestly couldn’t be happier with the service I received.”
People customers mention
- Rigo 80 reviews
- Eric 62 reviews
- Manuel 59 reviews
- Jaime 43 reviews
- Angel 38 reviews
- Alex 36 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Expo Home Improvement for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
Bill2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 19 hours ago★★★★★
Great job by Jordan! High quality workmanship and an excellent finished project!
gabeLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Justin and Rigo came in and did a fantastic job and such a quick time! They were courteous and professional and the workmanship on the job was fantastic.
RobertLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
From the start, Expo has been very professional, supportive and efficient. I met with Brock initially. I hated the LONG initial meet, but totally worth it in the end. Eric was my window installer today, and wow! I’m impressed. Eric’s attention to detail is terrific! And he made me feel like a valued customer!…
Reasonable priceService not listed
S.Local Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Brock and Jacob came over to look at our master bathroom. Great team easy to work with. Complementary in their presentation. Quite personable. Worked hard trying to get what we wanted within our budget. We love what was presented but couldn't fit it into our budget. Fully intend to give them the call within a couple of months to start the project.
Diana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Justin and Rigo did a fantastic job. Very professional. Love the work and new shower.
Kevin12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I am very happy with the whole process from the demo. To install. Jordan is a very good bathroom remodeler, I would call on him to due my other bathroom in the future. Thank You !
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Bathroom remodeling | 52 | — |
| Home renovations | 49 | — |
| Plumbing fixture installation | 26 | — |
| Remodeling | 16 | — |
| Tile work replacement | 9 | — |
| Repair water fixtures | 6 | — |
| Installation | 5 | — |
| Bathtub refinishing | 4 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 933 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
gabe DLocal Guide · 16 reviewsTotal number of Google reviews gabe has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJustin and Rigo came in and did a fantastic job and such a quick time! They were courteous and professional and the workmanship on the job was fantastic.
Robert DelgadoLocal Guide · 36 reviewsTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFrom the start, Expo has been very professional, supportive and efficient. I met with Brock initially. I hated the LONG initial meet, but totally worth it in the end. Eric was my window installer today, and wow! I’m impressed. Eric’s attention to detail is terrific! And he made me feel like a valued customer! Whomever hired Eric needs to get a promotion and a raise. Good job! Our new windows are shiny and beautiful. Thank you!
- Price assessment: Reasonable price
- Services: Service not listed
S. EdwardsLocal Guide · 37 reviewsTotal number of Google reviews S. has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBrock and Jacob came over to look at our master bathroom. Great team easy to work with. Complementary in their presentation. Quite personable. Worked hard trying to get what we wanted within our budget. We love what was presented but couldn't fit it into our budget. Fully intend to give them the call within a couple of months to start the project.
Response from the owner · a week ago
We greatly appreciate your kind words about Brock and Jacob. We look forward to hearing from you soon to start your master bathroom project!
Diana Frost1 reviewTotal number of Google reviews Diana has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJustin and Rigo did a fantastic job. Very professional. Love the work and new shower.
Response from the owner · a week ago
Thanks, Diana! We're glad Justin and Rigo delivered professional work you love. Enjoy your new shower!
Kevin Knaus12 reviewsTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI am very happy with the whole process from the demo. To install. Jordan is a very good bathroom remodeler, I would call on him to due my other bathroom in the future. Thank You !
Response from the owner · a week ago
We are glad to hear you're happy with the whole process, Kevin! Jordan will be recognized for his great work. We look forward to your next bathroom project!
Ruben Juarez1 reviewTotal number of Google reviews Ruben has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJordan did a very good job
Response from the owner · a week ago
We are glad to hear Jordan did a great job. Thank you, Ruben, for sharing your experience with Expo Home Improvement!
Jimmy Lube4 reviewsTotal number of Google reviews Jimmy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent skill and craftsmanship with every aspect of the project. Nick was amazing!
- Price assessment: Great price
Response from the owner · a week ago
Thanks, Jimmy! We are honored to hear Nick delivered excellent skill and craftsmanship. We'll make sure he knows!
James Proctor1 reviewTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJustin and Rigo did a professional installation.
Lola B.2 reviewsTotal number of Google reviews Lola has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJon witte and Karl, very good, liked the quality, and the good time too complete the job..
Business details
- Address: 6131 Woodlake Center, San Antonio, TX 78244
- Phone: (210) 728-3366
- Website: expohomeimprovement.com
- Service area: Castle Hills, TX