Analyzing 5,867,1915.9M ReviewsFor 16,20516.2K Experts

Experts Reviews · Company report
Expo Home Improvement logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%91+22.1Value 14%90+12.7Replies to reviews 7%100+7.1Craft & service penalty87−1.3Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Expo Home Improvement

Castle Hills, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #17Position by Experts Score among all companies we track in this category. of 30 bathroom remodeling contractors · 4.9★ from 933 Google reviews

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Report card

Percentile vs other bathroom remodeling contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Expo Home Improvement is better than 93% of bathroom remodeling contractors.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Expo Home Improvement is better than 91% of bathroom remodeling contractors.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Expo Home Improvement is better than 87% of bathroom remodeling contractors.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Expo Home Improvement is better than 90% of bathroom remodeling contractors.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Expo Home Improvement is better than 100% of bathroom remodeling contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Expo Home Improvement is better than 100% of bathroom remodeling contractors.A
100

Reviews for your job

Customers hired Expo Home Improvement for 8 kinds of job.

Expo Home Improvement for home renovations

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.49
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 94/100.How Job match is calculatedBuilt only from reviews Google tagged “Home renovations”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 9

All 49 Google reviews tagged “Home renovations” · showing 20

TonyaLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

This is our 3rd time with home expo. Once again they provided us with excellent customer service. nick was outstanding with replacing our windows without making a huge mess and completing in a timely manner. His courtesy and professional is beyond exemplary. I highly recommend this company and ask for Nick

Home renovations
RichardLocal Guide · 85 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Nick M did a great job.

Home renovations+ Punctuality+ Professionalism
Cameron8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great experience very friendly and professional. Dayjah is fantastic to work with. She is very friendly and passionate about her work.

Home renovations+ Responsiveness+ Punctuality+ Quality
BILL2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

EXCELLENT SERVICE - CLEAN AND NEAT. INSTALLER WAS GREAT. COMPLETED ON TIME. I WAS TRULY IMPRESSED WITH TEHINSTALLER. LOOKS BEAUTIFUL

Bathroom remodelingHome renovations
Jerry8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Nick and his helper did a great job! He was very professional, and they cleaned-up very well. I loved the finished product! Thanks!

Home renovations+ Responsiveness+ Punctuality+ Quality
Lee5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Nick M did an amazing job on my new shower.

General constructionHome renovations+ Responsiveness+ Punctuality+ Quality
StevenLocal Guide · 71 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

He did great work. Showed up on time and explained the process from start to finish.

Home renovations
ThomasLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Highly skilled and very professional. I am very satisfied with the work Nick completed.

Bathroom remodelingHome renovations+ Responsiveness+ Punctuality+ Quality
Kelly4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The Expo guys all did a great job! They were on time, did fantastic quality work and left the bathroom cleaner then they found it! 😁 Highly recommend! Special thanks to: Angel, Rigo, Josh, Manuel

Home renovationsPlumbing fixture installation+ Quality+ Professionalism
Roz1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The shower came out beautiful!! The bathroom even looks much bigger. The installers Josh, Manuel & Rigo did a fabulous job. They all were very professional, courteous & informative. Josh took the time to explain everything & made sure that the bars & seat were to our liking. Thank you so very much!

Home renovations+ Responsiveness+ Punctuality+ Quality
Amy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Expo Home improvement has now helped us with not only our bathroom but now our front door and patio door. I would like to recognize Alex Pena for being our main point of contact through out both processes, he is very knowledgeable and polite and is welcome back anytime. We have a future project in mind and we will…

Bathroom remodelingHome renovations+ Responsiveness+ Punctuality+ Quality
Lindsay4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Heather was fantastic! She was very thorough and spent a lot of time answering our questions and explaining the available options.

Home renovations+ Professionalism
Kimberly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Alex explained every detail. My mother in law is getting a new shower. Was very informative and friendly.

Home renovations+ Responsiveness+ Punctuality+ Quality
ShawnLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Michelle was awesome and extremely knowledgeable.

Home renovations+ Quality
Bart2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Heather Manaham is very pleasant. She knows the product line well. She gave a good presentation. We purchased a shower re-do. I look forward to a new shower.

Bathroom remodelingHome renovationsPlumbing fixture installation+ Responsiveness+ Punctuality+ Quality
Tom2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Alex Pena did a fantastic job. Happy with our decision on our bathroom.

Home renovations+ Responsiveness+ Punctuality+ Quality
Irene3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Alex took his time to show me all the things that he will be doing in my bathroom. I will be changing my tub to a beautiful shower thanks to him.

Home renovations+ Responsiveness+ Punctuality+ Quality
D2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Alex Pena was very friendly towards me and my family. We appreciate him coming so early on a Friday morning and are very excited for our new bathroom. Thank you expo home and thank you Alex.

Home renovations+ Punctuality+ Quality+ Professionalism
Linda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Alex Pena was very professional, very polite. Very detail oriented about how our bathroom will be installed. I'm very pleased with his service.

Home renovations+ Responsiveness+ Punctuality+ Quality
David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great service, Thanks Jerry Torres Looking forward to working with you soon on our projects

General constructionHome renovations+ Responsiveness+ Punctuality+ Quality

Show more home renovations reviews (29 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 26%Reasonable 61%Overpriced 8%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Bathroom remodeling52—
Home renovations49—
Plumbing fixture installation26—
Remodeling16—
Tile work replacement9—
Repair water fixtures6—
Installation5—
Bathtub refinishing4—

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