Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Expo Home Improvement logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%91+22.1Value 14%90+12.7Replies to reviews 7%100+7.1Craft & service penalty87−1.3Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Expo Home Improvement

Castle Hills, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #17Position by Experts Score among all companies we track in this category. of 30 bathroom remodeling contractors · 4.9★ from 933 Google reviews

📞 Call (210) 728-3366Request a call backWebsite ↗

Report card

Percentile vs other bathroom remodeling contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Expo Home Improvement is better than 93% of bathroom remodeling contractors.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Expo Home Improvement is better than 91% of bathroom remodeling contractors.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Expo Home Improvement is better than 87% of bathroom remodeling contractors.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Expo Home Improvement is better than 90% of bathroom remodeling contractors.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Expo Home Improvement is better than 100% of bathroom remodeling contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Expo Home Improvement is better than 100% of bathroom remodeling contractors.A
100

Reviews for your job

Customers hired Expo Home Improvement for 8 kinds of job.

Expo Home Improvement for remodeling

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Remodeling”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#11 / 25

All 16 Google reviews tagged “Remodeling”

Nora8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

My husband and I were extremely impressed and satisfied with the quality and professionalism of the work done by Angel, Luis A., Guillermo. We had our tub to shower remodel. They showed up on time, kept us informed of the progress and clean up after the work was done. Thank you so much ExpoHome

Reasonable priceRemodeling
Alfred2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I enjoyed my time with Alex, he was very thorough and provided us with plenty of options. Very excited for my bathroom remodel.

RemodelingHome renovations+ Responsiveness+ Punctuality+ Quality
Dixie15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Alex Pena was fantastic! He listened to our needs and made sure we received the best information for bathroom design. Alex you are appreciated!

Remodeling+ Responsiveness+ Punctuality+ Quality
Kay6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jerry Torres was awesome. Information well presented. Excellent salesman. Felt comfortable with my selections and options offered.

Remodeling+ Responsiveness+ Punctuality+ Quality
Nancy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Serghei and Dmitey were wonderful to work with. They protected out belongings and cleaned up after completing their work. Waiting now for the opaque glass. Everything so far has been great

Remodeling+ Responsiveness+ Punctuality+ Quality
CarolLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Alex Pena was great. We are looking forward in having both bathrooms done. Will be referring!

Remodeling+ Responsiveness+ Punctuality+ Quality
Marbev4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Steve and J P did an excellent job installing our windows and doors. The young man who did our bathroom was great. Bath Expo had remodeled our Master bathroom appoximately 5 years ago. It is why we used Bath Expo for the Hall bathroom

RemodelingService not listed+ Responsiveness+ Punctuality+ Quality
KacieLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

*Update July 2021* added some photos of the glass and a work in progress shot of the updates we (me and the hubs) have been doing. This company is now called Expo Home! They answer calls and questions quickly. Still very happy and even have them replacing our windows now!! 1st Review: Grateful for the crew Austin,…

RemodelingDrywall installationPlumbing fixture installation+ Responsiveness+ Quality+ Professionalism
Paul7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

My wife and I were very happy with the service and installation of our new walk in shower. Expo Home was very professional from start to finish. Best thing we can say about them was that they listened. We received what we wanted done in a timely and professional manner. We highly recommend Expo Home Improvement

RemodelingService not listed+ Responsiveness+ Punctuality+ Quality
Bertha4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Shout out to our installers, Raul and Cynthia Hernandez! They were on-time, courteous and professional. More important they were problem solvers when plumbing fixtures needed to be rerouted. Everything looks perfect! Couldn’t be happier with our new shower.

Remodeling+ Responsiveness+ Punctuality+ Quality
Eugene6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

We are amazed and pleasantly surprised. Beginning with sales rep. April Rae Kappas; we were immediately placed at ease and very comfortable with her knowledge and her confidence in her company. She was incredible and always had superior answers to our very difficult questions. She got us signed qualified in day one.…

Remodeling+ Responsiveness+ Punctuality+ Quality
Bo11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★

Great Company that stands behind their word! What has two thumbs and is very satisfied with their work..... THIS GUY. Thank you for reaching out, meant a lot

Remodeling+ Punctuality+ Quality+ Professionalism
Hannah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Bathroom remodelingRemodelingHome renovations+ Responsiveness+ Punctuality+ Quality
Antonio4 years ago★★★★★

Rating only, no written review.

Remodeling+ Punctuality
Louie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Remodeling+ Quality+ Professionalism
Jack16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Remodeling+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 26%Reasonable 61%Overpriced 8%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Bathroom remodeling52—
Home renovations49—
Plumbing fixture installation26—
Remodeling16—
Tile work replacement9—
Repair water fixtures6—
Installation5—
Bathtub refinishing4—

Compare with

GTex General Contracting logoGTex General ContractingExperts Score 99Castle Hills · 5.00★Dominion Renovation and Builders llc logoDominion Renovation and Builders llcExperts Score 99Castle Hills · 5.00★C&S Remodeling logoC&S RemodelingExperts Score 91Castle Hills · 4.93★