Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Expo Home Improvement logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%91+22.1Value 14%90+12.7Replies to reviews 7%100+7.1Craft & service penalty87−1.3Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Expo Home Improvement

Castle Hills, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #17Position by Experts Score among all companies we track in this category. of 30 bathroom remodeling contractors · 4.9★ from 933 Google reviews

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Report card

Percentile vs other bathroom remodeling contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Expo Home Improvement is better than 93% of bathroom remodeling contractors.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Expo Home Improvement is better than 91% of bathroom remodeling contractors.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Expo Home Improvement is better than 87% of bathroom remodeling contractors.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Expo Home Improvement is better than 90% of bathroom remodeling contractors.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Expo Home Improvement is better than 100% of bathroom remodeling contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Expo Home Improvement is better than 100% of bathroom remodeling contractors.A
100

Reviews for your job

Customers hired Expo Home Improvement for 8 kinds of job.

Expo Home Improvement for tile work replacement

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Tile work replacement”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 12
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Tile work replacement”

Stan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Gene and Manuel did an amazing job with my brand new walk in shower, they are very professional and great crew

Reasonable priceTile work replacement
AllisonLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★

The installers showed up on time (early), were respectful of our home and finished by 5 as promised. UPDATE: I wrote the above under duress. The installer approached me at 5 asking me to fill the review and said he could not leave until I had. He literally stood there and watched me write the review, then tapped…

Not sureTile work replacementPlumbing fixture installation
Melissa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

My installers Jaime, Rigo, Diego A. And Luis A. are very professional and did an amazing job.

Reasonable priceTile work replacementRepair water fixturesPlumbing fixture installation
Kimberly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Eli and his team were wonderful. Completed the install in one day! No mess! No complications! Definitely will be using them again!

Great priceTile work replacement
Deepti8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Our Expo Installation team was professional, courteous, and considerate in how they treated our project and us.They even fixed a prior plumbing problem with our shower drain. Angel and Guillermo gave us the feeling that they treated this project as if it were their own home, not just a job. The plumber was Robert,…

Reasonable priceTile work replacementPlumbing fixture installation
Laurey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Very good service very efficient

Reasonable priceTile work replacement
CruzLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Nick and Jordan did a great job. Very professional and quick. Our shower and tub look amazing. Thank you both.

Reasonable priceTile work replacement
Charlie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We had a great experience with Home Expo doing our bathroom conversions.The installers were very professional & thoughtful. They kept everything clean, while turning our bathrooms into beautiful conversions we can be proud to own & use. Special thanks to the hard working installers: Angel, Luis A.,Rigo, Diego,&…

Reasonable priceTile work replacementRepair water fixturesPlumbing fixture installation
R2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Reasonable priceTile work replacement

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 26%Reasonable 61%Overpriced 8%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Bathroom remodeling52—
Home renovations49—
Plumbing fixture installation26—
Remodeling16—
Tile work replacement9—
Repair water fixtures6—
Installation5—
Bathtub refinishing4—

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