Express Glass & Board Up Sliding Glass Door & Window Repair
Glass repair service · Bal Harbour, FL · reviewed since 2011
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty19−8.1Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#28 of 35 window replacement servicesiPosition by Experts Score among all companies we track in this category. · better than 21%
4.8★★★★★91 Google reviews · 24 photos
92%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Express Glass & Board Up Sliding Glass Door & Window Repair at a glance
Google reviewers rate the company 4.8 out of 5 based on 91 reviews, with the owner responding to all feedback. Customers frequently praise the team for punctuality, rapid response times, fair pricing, and professional handling of broken glass, sliding doors, and emergency repairs. Positive notes often highlight efficient communication and thorough cleanup. However, a small number of low-star reviews criticize the business for failing to provide written estimates, missing scheduled appointments, and allegedly quoting inflated prices during urgent situations.
Google rating: 4.8 out of 5 from 91 reviews (92% five-star).
Reviews on this page: 91 Google reviews (76 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: May 18, 2026.
Service: Window Replacement Service serving Bal Harbour, Florida.
Data from Google, last updated November 10, 2026.
Score profile vs other window replacement services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
This companyWindow Replacement Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Express Glass & Board Up Sliding Glass Door & Window Repair: 82/100 on this factor. Category median: 91.A
82
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Express Glass & Board Up Sliding Glass Door & Window Repair: 86/100 on this factor. Category median: 89.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Express Glass & Board Up Sliding Glass Door & Window Repair: 19/100 on this factor. Category median: 91.F
19
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Express Glass & Board Up Sliding Glass Door & Window Repair: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Express Glass & Board Up Sliding Glass Door & Window Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Express Glass & Board Up Sliding Glass Door & Window Repair: 100/100 on this factor. Category median: 57.A
100
Bar = this company · dark tick = category median.
Star ratings
91 Google reviews we collected
4.8of 5
5 stars8492%
4 stars22%
3 stars11%
2 stars00%
1 star44%
Praise vs complaints
Phrases our text analysis found in 76 written reviews
95%praise
Praise14895%
Complaints75%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price375%
Reasonable125%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response5133%
Staff & attitude3019%
Quality & results2919%
Would recommend2013%
Price & value1912%
Communication32%
Honesty & trust32%
What customers talk about
We read 76 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very professional, fast, and high-quality work; I definitely recommend them 100%.”
“Excellent service, fast and high-quality work, very professional in their work.”
“They responded very quickly and got the job done same day!”
“We will certainly recommend this company and will definitely use them again.”
“…ss sliding doors the company was very quick on showing up prices very fair and they did a really great job and on top of everything else they managed…”
“Overcharged for a small job of less than an hour ($425).”
“Great communication and a qualified technician that installed my sliding glass door.”
“He came to my place got me a fast and HONEST price for my job with no surprises later!”
People customers mention
Adriel6 reviews
Miami3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Express Glass & Board Up Sliding Glass Door & Window Repair for 2 kinds of job. Pick one to see what they paid and said.
MariaLocal Guide · 67 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Gentlemen were very courteous and knowledgeable. They quoted us on a Friday and did the repair the following Monday. They were in our time and done very quickly. The even cleaned up behind themselves. We will certainly recommend this company and will definitely use them again.
Great priceGlass installation
punya1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Sliding glass door had been sticking since the last tenant. The technician found a damaged wheel assembly and a bent lower track. Both replaced, door adjusted. Works smoothly now and the lock engages properly.
AAA3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★
Buen servicio rápidos y buen trabajo con calidad muy profesionales en su trabajo 100% lo recomiendo
Norberto8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Excellent service 100% recommended. Buen servicio 100% recomendado
Great priceGlass installation
Sandra10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Superb service! I called to schedule a visit for an estimate to repair broken glass on my bedroom window. I was told it would take approximately 1 hour to 1 1/2 hours. However, to my surprise, it only took 10 minutes. Adriel was efficient, quick and professional. I am very pleased with my window and I am so glad I chose Express Glass for the job.
JonathanLocal Guide · 126 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Best prices amd quick professional service! Definitely keeping this company as my go to!
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Maria Elena FernandezLocal Guide · 67 reviewsiTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
Gentlemen were very courteous and knowledgeable. They quoted us on a Friday and did the repair the following Monday. They were in our time and done very quickly. The even cleaned up behind themselves. We will certainly recommend this company and will definitely use them again.
Price assessment: Great price
Services: Glass installation
Response from the owner · a month ago
Thank you for this kind review. We look forward to working with you again in the future.
punya saya1 reviewiTotal number of Google reviews punya has written across all businesses on Google Maps, not just this one.
Sliding glass door had been sticking since the last tenant. The technician found a damaged wheel assembly and a bent lower track. Both replaced, door adjusted. Works smoothly now and the lock engages properly.
Response from the owner · a month ago
Thank you
Belkis NapolesLocal Guide · 8 reviewsiTotal number of Google reviews Belkis has written across all businesses on Google Maps, not just this one.
Excellent service 100% recommended. Buen servicio 100% recomendado
Price assessment: Great price
Services: Glass installation
Response from the owner · a month ago
Thank you for this review. We look forward to working with you again.
Raidel Arteaga RuenesLocal Guide · 33 reviewsiTotal number of Google reviews Raidel has written across all businesses on Google Maps, not just this one.
Superb service! I called to schedule a visit for an estimate to repair broken glass on my bedroom window. I was told it would take approximately 1 hour to 1 1/2 hours. However, to my surprise, it only took 10 minutes. Adriel was efficient, quick and professional. I am very pleased with my window and I am so glad I chose Express Glass for the job.
Response from the owner · a month ago
Thank you for this review. We look forward to working with you again.
Jonathan FelixLocal Guide · 126 reviewsiTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
Adriel came and saved the Day. A man of his word. And also gave me one less thing to worry about after my business was broken into. I can't thank Adriel and his company enough. They responded very quickly and got the job done same day!
Positive: Responsiveness, Quality, Professionalism, Value
Response from the owner · a month ago
Thank you for this review. We look forward to working with you again.
