Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
Customers praise the company for punctual service, clear communication, and fair pricing across HVAC, plumbing, and electrical work. Technicians are frequently noted for explaining issues thoroughly and avoiding high-pressure sales tactics. However, some low-star reviews cite concerns about inflated repair costs, billing inaccuracies, and a refusal to provide itemized breakdowns of charges.
Data from Google, last updated November 11, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
808 Google reviews we collected
Phrases our text analysis found in 704 written reviews
Price verdicts customers left with their Google review
Middle half of what 216 customers paid ($78–$1.1k) · gold mark = category median.
How often each topic comes up in the written reviews
We read 704 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“My old house gave him many unexpected challenges and he solved every one of them with patience expertise.”
“Although the office was responsive, their technician was completely rude and unprofessional.”
“You can reach out to them anytime, and they always respond in a timely manner, which is such a refreshing experience.”
“⭐⭐⭐⭐⭐ Exceptional Service from Express Home Services!”
“They have no ethics they purposely damaged a power box and then tried to up sale.”
“I’ve tried other companies and Home Express is the one I recommend.”
“I highly recommend them for that if Joey is doing the work.”
“Excellent company, Lu is especially great, he was friendly, informative and took the extra time and care to explain what was going on with my garbage disposal.”
“The price was fair and probably the most important thing, they answered the phone and did what they said.”
“He did quite a bit of work at my house, made sure my house was safe and made sure I didn't get overcharged for unnecessary work.”
“They are both so personable, professional, and genuinely care about their customers.”
“Smdh what a mistake, Jeff who no longer works there, lied and deceived me!”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Express Home Services for 8 kinds of job. Pick one to see what they paid and said.
Patrick and his helper checked my heating system. I’ve tried other companies and Home Express is the one I recommend.
Robert Burrer is an awesome and truly dedicated plumber. My old house gave him many unexpected challenges and he solved every one of them with patience expertise.
Corbin was our AC tech and was absolutely phenomenal! He replaced our fan blower motor and replaced 2 capacitors in both of my AC units This company is extremely knowledgeable, professional, and punctual with great communication all The way around this company. I signed up for a membership and couldn’t be any…
Houston did a terrific job! We had another company come out and they couldn’t figure out the issue with our fireplace, Houston was able to fix it in 15 mins, and also gave it a quick clean!! Definitely using them again in the future!
Terrell Holmes can talk down without making it feel that way - that's a priceless skill! I *felt* like I was making long term technical decisions when to him it must have been painful to watch. But he was patient, didn't seem to mind repeating the same info, and then helped me focus and consider alternatives when…
I greatly appreciated the quick response and the service performed by Christian . Will highly recommend!
| Job | Reviews | Category typical |
|---|---|---|
| A/C system maintenance | 119 | $39–$429 |
| A/C system repair | 38 | $228–$1.2k |
| Electrical wiring repair | 38 | $114–$569 |
| Electrical wiring installation | 36 | $383–$1.7k |
| Heating system repair | 33 | — |
| Electrical fixture installation | 24 | $271–$992 |
| Heating system maintenance | 24 | $27–$228 |
| Repair HVAC | 15 | — |
4.9 ★★★★★ 808 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Patrick and his helper checked my heating system. I’ve tried other companies and Home Express is the one I recommend.
Patrick is patient, particular, and perceptive. He is knowledgeable. He looked at the problem with the HVAC system and proposed a creative solution. Thank you Patrick. You deserve a raise.
Thanks Mary for your kind words about our HVAC technician Patrick! We love and appreciate your alliteration for Patrick! 🧡
Robert Burrer is an awesome and truly dedicated plumber. My old house gave him many unexpected challenges and he solved every one of them with patience expertise.
Thank you, Mona! We're glad to hear that Cliff provided you with excellent service. We appreciate your continued support and look forward to serving you again.
⭐⭐⭐⭐⭐ Exceptional Service from Express Home Services! I can’t recommend Express Home Services enough! They have been beyond exceptional, and a special shout-out to Lu, Robert and Joey, who have been absolutely amazing. They are both so personable, professional, and genuinely care about their customers. What I appreciate most is that they never make you feel pressured or try to upsell you on things you don’t need. They’re honest, reliable, and truly have your best interests at heart. You can reach out to them anytime, and they always respond in a timely manner, which is such a refreshing experience. It’s rare to find a company that combines excellent service with such genuine, trustworthy people. Lu, Robert and Joey are a huge asset to the team, and they’ve made the entire experience stress-free and pleasant. If you’re looking for a home services company you can trust, I highly recommend Express Home Services. They’ve absolutely earned my business and my five-star review!
WHOA! We could not ask for a better review! Thank you so much for your kind words and for taking the time to write such a glowing review. 🧡
Express Home Services will be our choice for replacing and maintaining a tankless water heater and water softening system. Joey Paratore presented a solid and confident plan for our forever home. 5 stars +.
Thank you, Jeff! We're grateful for your trust in Express Home Services for your tankless water heater and water softening system needs. It's great to hear that Joey provided you with a solid plan for your forever home. Your support means a lot to us!
Both gentlemen were amazing to work with. Quick response.
Thank you, Debbi! We're glad to hear that you had a great experience with our team. Your feedback about the quick response is much appreciated!
Excellent company, Lu is especially great, he was friendly, informative and took the extra time and care to explain what was going on with my garbage disposal. I really appreciate his honestly and top-notch service. I highly recommend Lu to anyone looking for a reliable plumber!
Thank you, Sugar! We're glad to hear you had a great experience with Lu. His dedication to providing excellent service makes a real difference, and we appreciate your recommendation!
Great guys awesome work! They replaced my whole ac unit process was very smooth and quick
Thank you so much Dekota for your kind words and trusting us with your project!
Corbin was our AC tech and was absolutely phenomenal! He replaced our fan blower motor and replaced 2 capacitors in both of my AC units This company is extremely knowledgeable, professional, and punctual with great communication all The way around this company. I signed up for a membership and couldn’t be any happier with that decision. I highly recommend this company for all of your home needs.
Love it! Thank you so much Aaron for your feedback and allowing us to serve you! 🧡
Houston did a terrific job! We had another company come out and they couldn’t figure out the issue with our fireplace, Houston was able to fix it in 15 mins, and also gave it a quick clean!! Definitely using them again in the future!
Thank you, Faye! We're glad to hear Houston was able to quickly resolve the issue with your fireplace and provide a clean as well. We look forward to assisting you again in the future!
Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
