Analyzing 9,848,2429.8M ReviewsFor 27,74827.7K Experts

Experts Reviews · Company report
Express Home Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Express Home Services

Henderson, NV · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #94Position by Experts Score among all companies we track in this category. of 151 electricians · 4.9★ from 808 Google reviews

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Report card

Percentile vs other electricians (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Express Home Services is better than 90% of electricians.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Express Home Services is better than 88% of electricians.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Express Home Services is better than 93% of electricians.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Express Home Services is better than 100% of electricians.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Express Home Services is better than 100% of electricians.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Express Home Services is better than 100% of electricians.A
100

Reviews for your job

Customers hired Express Home Services for 8 kinds of job.

Express Home Services for HVAC system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$800–900
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$37–$285
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 14

All 8 Google reviews tagged “HVAC system maintenance”

DeanLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Corbin was very professional during the service call process. Wasn't on the roof to see the actual service performed but was provided a very detailed summary upon completion, will use the company again

Paid $1–200Reasonable priceHVAC system maintenance
Arlene9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I was very pleased with the work Express Home provided. The tech, Patrick was knowledgeable, friendly and professional servicing my A/C. I would highly recommend this company.

Paid $800–900Not sureHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Tim8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Patrick was great! His visit was the annual heating review prior to the cold. He tightened up a loose item supporting parts to the main unit and confirmed the unit is operating within safety and efficiency tolerances. This was a reassuring visit. His work and customer concern reflects well on the Home Express Team. Five Stars.

HVAC system maintenanceA/C filter replacement+ Responsiveness+ Punctuality+ Quality
Marcus12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Express is great. I was able to painlessly book a tune-up to make sure our HVAC System gets us through another summer. Chris showed up on time and checked over everything pretty quickly. I highly recommend.

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Jocelyn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Needed to replace my A/C unit before I had to broil in my own house for another Las Vegas summer. Contacted Express Home Services and Jeremy presented me with all the available options and explained all the services to me. He provided detailed answers to all my questions and did not pressure with up-selling or make…

HVAC duct & vent cleaningHVAC system maintenanceInstall AC+ Responsiveness+ Quality+ Professionalism
Tyler3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great company that will stand by the work and service they preform. As a real estate professional I recommend Express Home Services!

A/C system maintenanceHVAC system maintenanceInstall thermostat+ Responsiveness+ Professionalism
agrant261 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Stone was great. Great easy professional experience. Very Knowledgeable and got the problem solved.

HVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Lourdes7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

HVAC system maintenance+ Responsiveness+ Punctuality+ Quality

Price

$264-47% vs typical electricians

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 51%Overpriced 1%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
A/C system maintenance119$39–$429
A/C system repair38$228–$1.2k
Electrical wiring repair38$114–$569
Electrical wiring installation36$383–$1.7k
Heating system repair33—
Electrical fixture installation24$271–$992
Heating system maintenance24$27–$228
Repair HVAC15—

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