Experts Reviews · Company report
Express Home Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Express Home Services

Henderson, NV · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #94Position by Experts Score among all companies we track in this category. of 151 electricians · 4.9★ from 808 Google reviews

Report card

Percentile vs other electricians (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Express Home Services is better than 90% of electricians.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Express Home Services is better than 88% of electricians.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Express Home Services is better than 93% of electricians.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Express Home Services is better than 100% of electricians.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Express Home Services is better than 100% of electricians.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Express Home Services is better than 100% of electricians.A
100

Reviews for your job

Customers hired Express Home Services for 8 kinds of job.

Express Home Services for heating system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.34
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.82
Usually paidThe price range customers picked most often for this job.$1,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 12
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.95%

All 34 Google reviews tagged “Heating system repair”

Marygrace5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Patrick is patient, particular, and perceptive. He is knowledgeable. He looked at the problem with the HVAC system and proposed a creative solution. Thank you Patrick. You deserve a raise.

Great priceHeating system repairA/C system repair
TammeraLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I could not be happier with this company and the entire process from start to finish. Dwayne came out first to look at my A.C. and I needed a new system after 20 plus years with the old one. He was so professional and kind and explained everything clearly. They got me my quote right away and got me set up with the…

Paid $1,000+Great priceA/C system maintenanceHeating system repairHeating system installation
Nancy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Terrell was very nice and did a great job!

Great priceA/C system maintenanceHeating system repairA/C system repair
Norma8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great experience Patrick the technician did a good job of explaining the condition of my units . He even changed all my filters .

Paid $1–100Reasonable priceA/C system maintenanceHeating system repair
DF6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

I recently had Luis, a plumbing technician to my home to flush my tankless water heater and perform the annual faucet and plumbing inspection inside and outside of the home. And he provided some useful tips that I will certainly use. I appreciate his professionalism and helpful hints, and the Express Services Club…

Paid $100–200Reasonable priceHeating system repairService not listed
Terrell8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Service was great and the job was done in a timely manner!

Paid $900–1,000Reasonable priceHeating system repair
Tim8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Installed new toilet and bidet seat. Joey was outstanding! Also replaced all of the HVAC duct work and one furnace. Ethan gave a very reasonable price. Corbin and Gary did the work. They were superb in every regard. Could not have been any better. This company is outstanding!

Paid $1,000+Reasonable priceA/C system maintenanceHeating system repairA/C system repair
BruceLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Flexible on hours Huston very professional and took time to explain things well

Reasonable priceHeating system repair
margie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

A big thank you to Kiana, And Joey!! Kiana-thank you for reaching out, connecting me with Joey. You’re a kind, professional and happy person to speak with. Joey- thank you for taking the time to work with me on the water heater estimate, on a short notice and coming out to do the service! Great service!…

Paid $1,000+Great priceHeating system repair
Anthony8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Patrick was very friendly, spent lots of time with us discussing all of our options the day before and the day of our repairs he and his partner were fast and efficient. I couldn’t recommend Express Home Services enough. Fantastic service as always

Paid $1,000+Not sureHeating system repair
LaurenLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

We had their plumber, Lu, and HVAC technician, Patrick, out to our home today, and both were extremely professional and knowledgeable. They took the time to thoroughly explain their findings and clearly walk us through the recommended solutions to our issues. In addition, the office staff was wonderful to work with…

Paid $1,000+Great priceHeating system repairService not listed
Kimlan9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Excellent services

Paid $1–100Great priceHeating system repair
StefanieLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Luis came out and did a hot water heater flush and was fabulous!!! He’s incredibly nice, honest, and I would trust him completely. He showed us another service we are going to need done soon and there’s 0 doubt in my mind he’s going to be the one to do. Finding good honest techs are really hard these days, I’m…

Paid $1–100Great priceHeating system repair
RJ4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Houston was great. Pleasant, efficient and sociable.’Did his job quickly and neatly.

Reasonable priceHeating system repair
AnthonyLocal Guide · 208 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Mike and Joey, HVAC and plumbing professionals, were top notch technicians, and most of all courteous.

Paid $700–800A/C system maintenanceHeating system repair
Craig7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★

I give your service guys 4.5 stars. I give your company .5 stars, yes, that is point 5. I've had problems with this furnace for years, Every time you "fix" it it cost me $, because the part was not warranted. Well, maybe 1/2 the time. A small switch was replaced for over $300 igniter switch I think.I am requesting a…

Paid $300–400OverpricedHeating system repair
Joe14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Partick was very thorough and informative. He is the first technician to have this type of detail and experience that we have had in Henderson. We would highly recommend him and his company for your heat, air, and plumbing needs.

Paid $100–200Great priceA/C system maintenanceHeating system repair
WandaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Lou was a very excellent technician who serviced our hot water tank. He was very professional and knowledgeable. He answered all the questions and concerns we had. Best technician that was every sent to us and he will be with company for a long time.

Heating system repair
WLocal Guide · 410 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Our air conditioner went out right as the weather was turning hot. Called Express Home Services and Mason was available that next day. Unfortunately we need to have a new unit, but the price was Very reasonable! They even offered us a few different financing options with a reputable bank.. Everything was complete…

Reasonable priceA/C system maintenanceHeating system repairService not listed
Arlene9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I was very pleased with the work Express Home provided. The tech, Patrick was knowledgeable, friendly and professional servicing my A/C. I would highly recommend this company.

Paid $800–900Not sureHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
M9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Highly recommended! Tony was very professional and helpful. I have a list of things I would like to do now

Paid $1–100Great priceHeating system repairElectrical wiring repairElectrical fixture installation
GloriaLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Thank you Jeremy for the elctrical jobs you were assigned to do in my home. I appreciate your sincere diagnostic opinion on the electrical issues that needed attention. I appreciate honesty specially with electrical issues that very few people is professionally trained to perform. Jeremy was honest and professional…

Paid $700–800Not sureHeating system repair
Taryl6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Mike was very professional and pleasant. Very skilled and knowledgeable.

Heating system repair
FlordelizaLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Patrick was very thorough and explained what happened to my HVAC system. All the questions I asked he answered. He was very professional and on time. Awesome worker! Awesome service and I would definitely use them again! I’m a very pleased customer 😄

Heating system repair+ Responsiveness+ Punctuality+ Quality
Amanda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have had a on going issue with my heater for about 3 weeks. Patrick came out the first time and tested the unit found what the issue was at that time and fixed it, but it only lasted a day and it went out again. Mason came out and was very determined to find out what the issue was. He was very thorough and…

Heating system repair+ Responsiveness+ Punctuality+ Quality
AndrewLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Received a text prior with name and picture of technician. Showed up, got heat working, office people happy. Great job

Heating system repair+ Responsiveness+ Punctuality+ Quality
EricEdited a week ago★★★★★

Rating only, no written review.

Paid $100–200Great priceA/C system maintenanceHeating system repair
Richard2 months ago★★★★★

Rating only, no written review.

Reasonable priceHeating system repair
William4 months ago★★★

Rating only, no written review.

Paid $400–600Not sureHeating system repair
Ken2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rating only, no written review.

Paid $1–100Great priceHeating system repair
Star1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rating only, no written review.

Paid $300–400Reasonable priceHeating system repair
Peggy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Reasonable priceA/C system maintenanceHeating system repairA/C system repair
NathanLocal Guide · 52 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

A/C system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Quality
Kevin3 years ago★★★★★

Rating only, no written review.

Heating system repair+ Responsiveness+ Punctuality+ Professionalism

Price

$264-47% vs typical electricians

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 51%Overpriced 1%Not sure 11%

Jobs customers hired them for

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