How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%70+17Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREExpress Oil Change & Tire Engineers
Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #80Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.8★ from 441 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Express Oil Change & Tire Engineers for 8 kinds of job.
Express Oil Change & Tire Engineers for oil change
Clear ✕All 79 Google reviews tagged “Oil change”
I have been coming here as long as i’ve lived in Charlotte. The manager, Jason, is excellent. He makes sure everything is to standard and then goes above that to make sure we are pleased with the work done. I will not be taking my wife’s car or my truck to any other store as long as Jason is here!
Romaceez was very helpful and kind and I was out in no time! Definitely would recommend coming here!
Rome & Kyle did a great job , quick efficient & no hassle, used a 20$ coupon.
Got a oil change done there was in and out really quick. Kyle show you parts of my car that was starting to wear down that didn’t need to be taken care of right away, but that I needed to keep an eye on in future
Nate was so amazing. He literally got me in and got me out. Complimentary washed my windows and added air to my tires. He also had a great sense of humors as I wasn’t having the best morning. Loved my experience!!! Yup thats Nate. Adding to this post because it won’t allow me to post another review. Rome, Kyle, &…
Great customer service! I would definitely recommend this place to all who are near, they get you in and out!
Great Service from Kozart and Jayden, informative with regard to additional maintenance suggestions and pricing. Also, super professional, which speaks volumes on (Jason the Managers) training and mentoring of your staff. Thank you will be back.
The gentleman Jayden was amazing, he got my car in and out in a snap. Great customer service.
Kozar, Kyle, and Jaden did a great job at explaining things to me so I can understand what I needed for my car. They were efficient and it was a quick and painless trip! I recommend!
Did oil and filter change, then decided to add tire rotation service. Kyle was amazing. Definitely will keep doing my car service here.
Shoutout to Rome and Kyle for taking care of my car. Provided all recommendations and explained each process to me. Will be back on their scheduled work day.
Kyle was very professional, nice, and quick. I even liked the fact that he showed me my oil stick after the oil change. I went to Pep Boys, and from the rude receptionist, to the 2 1/2 hr. wait from a scheduled apt, and the overselling of unnecessary car products. I will Deff. be returning to Express Oil Change!
Kyle did my oil change he was Great!
Kyle & Jason did a marvelous job for me. Would definitely revisit this shop.
Kyle and Christian provided excellent service. Kyle explained everything prior to beginning each step and both were very friendly.
Even if you have to wait a little, the service is efficient and friendly and they clearly take safety seriously. They will recommend services without pressure and overselling. Kyle and Rome were great at what they do and I will definitely be back!
This was my second time visiting this location, this time with a different vehicle, and I had the same great experience! Kyle was fantastic—kind, professional, and very helpful. He recommended a few maintenance services that would benefit my vehicle, but there was absolutely no pressure, which I really appreciated.…
Kyle and Rome were very professional and friendly, and I was able to get my oil changed in under 20 min and back to work on my lunch break! I will definitely return for future service needs! Thank you!
First time going to the Harrisburg location and the 3 guys who helped me kyle,Rome & Christimus were very helpful. Definitely recommend this location!
I had a fantastic experience at this location yesterday! The staff were super friendly, knowledgeable and relatable. They were quick to take a look at my car and start on my repairs right away. I will definitely be back for my next oil change and whatever car repair needed in the future! Thank you for being awesome. 😊
First time visit for oil change today.. Kyle was very thurough and professional. Great l customer service from all there. They worked well as a team. I will go back !!
Great service, regardless of what kind of assistance you need. Special shout-out to Romaceez for his kindness in taking care of us so quickly! His positive and encouraging attitude is contagious! Highly recommend!
Great customer service. Everyone was so friendly. I was in and out very quickly.
Awesome service 👏🏼 And another time!!! Since I can't add another- I'll just keep updating this one!
Had a wonderful experience getting my oil changed here! The service is always top notch and the guys are always very friendly! They always give timely recommendations and don't try to take you for a ride giving you extra things that don't need to be done to your car. They take very good care of their customers and…
Rome and Seth were so much help today. My oil change was quick and easy and they made me feel very comfortable, not haggled. The prices are affordable and reasonable with no gimmicks. I’ll be coming back for my next oil change!
Alexis was super friendly, provided me with updates about my car and had all the answers to my questions. It was a quick service. From the time I came to the time I left everyone was nice including the manger Jason. I will be coming back!
Special thanks to Lex for taking care of me while getting an oil change today. She was pleasant and went above and beyond to ensure I had a positive experience! I took advantage of the special they had as well. Shoutout to Chris who got me in & out in under 15 minutes, LITERALLY… Well worth it!
Lex and Nate took great care of me today. They were very courteous, professional, and got me in and out quickly. I’ve been going to Express Oil Change for several years for routine oil changes and inspections, and the service has always been excellent. Highly recommend!
Good customer service, Lex and Brayden was very helpful and attentive.
The team of Lex, Ethan, and Nate were just superb!! We are very particular about our car care and they hit a home run! This is how customer service “used to be”! We found our oil change place.
Helpful service and quick! Everyone was kind and answered my questions. I was there less than an hour getting an oil change and a new tire. They let me know what service I would need on next visit and gave me quotes that weren’t outrageous.
These two guys did a fantastic job explaining with detail and working fast and efficiently! Thank you guys
Ethan did an awesome job with not only service, but explaining different things to me. Great addition to your shop.
Lex and Nate were quick and efficient. Will return
Definitely appreciate the help from Lex, Nate, and Anthony during my oil change. They let me know of their recommendations and all of my upcoming needs for my car and was very natural about it. It didn't feel like a sale pitch or pressure. That goes a long way for me. Thank you all so much!
I got my oil change today and the two young men (Chris and Romaceez) were very professional and polite. They were also quick but thorough.
The team at Express oil change were all very knowledgeable and were helpful in answering all of my questions. Chris did a great job from start to finish along with lex. I highly recommend taking your car or truck to get serviced there.
Romaceez, Alexis, and Nathan did an excellent and thorough job. Very good service all around by the team here. They were knowledgeable, efficient and quick. May the Lord Jesus bless all of you and the business here.
Zach, Christian, Ethan were all great! Very helpful and informative. Highly recommend them?!
Everyone there is really awesome super friendly. Quick service and great experience . Ethan took care of my car and was extremely awesome
Great and quick service from both gentlemen! Christian and Ethan were very informative, walked me through my service. Overall super helpful and friendly. Would definitely come again to get other services done besides the oil change I went for. 10/10!
The staff was super friendly and helpful! I felt completely comfortable the entire time and I was in and out! I went in for an oil change and a tire rotation and they immediately offered me service when I arrived! It was also a great price!
I had 2 positive experiences at this location! The store manager Devon and service manager Anthony were amazing! Will go for all my car care needs!!
Excellent service for oil change from Romaceez, Duncan, & Zach. See you again for my next service.
Zack and Ethan went out the way for me. Stella customer service. They made for certain that the oil change was done properly. Explained other concerns and went above and beyond to match price for a filter for me. It's just nice to be treated properly. Thanks guys. Harrisburg NC location 🙂
Hands down to Express Oil Change in Harrisburg. Ant and Ethan have exemplified customer service excellence and answered all of my questions. Great service was provided with kindness and a smile! Check them out!
Romaceez Ethan Ant are the best great experience
Nate was great and very communicative about my oil change. 10/10 would recommend!
Ethan helped service my oil change. He was very informative and nice! Everytime I come here the workers are quick and nice.
Had a great experience last week and will definitely always come back! Ethan was the best! He made sure I knew what was needed & what will be needed in the future. I felt like he totally knew what he was doing & was doing it great.
Recommended a service without the price, implying it would be fast in addition to my oil change, and it added $150 to my bill. Definitely felt like they were trying to take advantage of me and I had to talk them into multiple discounts—including leaving a good review for them to lower it. It felt especially scummy…
I had an outstanding experience today, thank you Ethan for keeping me informed step by step; it is very important to keep your customers updated on their vehicle. Amazing team work!
I had a great experience, Ethan was extremely supportive and helpful. Definitely will be coming back in the future.
Ethan went above and beyond during my oil change this morning. He was very kind and patiently explained the service step-by-step; even took the time to answer additional questions about my cars future maintenance! Edit to say: Ethan also reset my maintenance notification for me and I don’t even know how to do that myself.
I had a great experience at Express Oil Change! Alexis is incredibly knowledgeable and takes the time to explain everything clearly. Ethan and Isiah were super helpful, friendly, and made sure my car was serviced the right way from start to finish. You can really tell this team cares and works together to go the…
Ethan, Asst. Manager had great customer service and very informative and helpful. My first visit at this location.
Fast and quality service, I was skeptical trying this place out because it was a quick oil change place but I will be back. The staff showed me every step of the oil change and made it a painless process.
I got my battery changed, Ethan and Corey are awesome!!! They are super nice and funny yet very professional and knowledgeable to every question I inquired! Thanks Fellas!
My husband and I came in to have his oil changed and tires rotated The staff was very professional and friendly, especially Nathan and Anthony We brought my vehicle in the next and awesome service again
Ethan and Nate worked on my car last month. Knowing I was heading out of town they drove to another store to get a part for my car. Great service.
Ethan and Corey were very professional, kind, and knowledgeable. Thank you for helping me out today!
So this was my first and only time I will be here. They charged me $50.00 to rotate my tires because they said my 265/70/16 tires were “oversized”?! I did appreciate them having the brand and type of oil, shop and waiting room were clean. However, because of paying over $130 (after a $20.00 coupon) I will not be back
Great experience took care of my car . Ethan was great will be coming back.
Ethan’s the man, great customer service skills. Knowledgeable as well.
My experience was exceptional. All the guys were kind, patient, knowledgeable. Ethan, Nathan, Diego , Exandui were great! I’ll definitely be back
Nathan did an excellent job on my oil change today. I am so happy to continue working with this company!!!💜💜💜 Everyone is always welcoming and helpful!!!!
The staff was absolutely amazing and very efficient! SETH was absolutely amazing!!!
This was my second time at Express in Harrisburg and I have been satisfied every time. The customer service is top notch and the staff is very friendly! Thanks Corey for a great experience!
Corey’s service was great! He was informative, and worked in a timely manner. I highly recommend Express Oil Change and Tire Engineers!
Always great and fast service!!! Thanks guys
Spoke to Terry multiple times. Great customer service and sense of humor. All staff members are polite and helpful. Very professional. I Will be returning for repairs and regular maintenance.
Loved my experience ! Costumer service was excellent, took at most 20 minutes to get in and get out
Great experience and thoroughly inspected my vehicle
This team of employees have great customer service!! Fast service as well. Will definitely be back
I was very positively impressed with the thoroughness, efficiency, and friendliness I encountered when I arrived without an appointment for an oil change. Fluids, filters, tires and tire pressure, belts, lights and wipers were just some of the items that were routinely checked while we sat in the car. Because a new…
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 79 | — |
| Tires | 33 | — |
| Air & cabin filter replacement | 9 | — |
| Brakes | 5 | — |
| Transmission | 2 | — |
| Steering & suspension repair | 2 | — |
| Auto engine diagnostic | 2 | — |
| Vehicle safety inspection | 2 | — |
