Oil change service · Charlotte, NC · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%70+17Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#80 of 160 oil change servicesiPosition by Experts Score among all companies we track in this category. · better than 50%
4.8★★★★★441 Google reviews · 24 photos
91%five-star reviews
4.88★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the staff's friendliness, efficiency, and willingness to explain vehicle maintenance needs without being pushy. The high rating reflects consistent positive experiences with oil changes and tire services, including complimentary air fills. However, low-star reviews highlight concerns about unexpected costs, such as charges for oversized tires or inflated repair estimates, alongside complaints about outdated tires installed and check engine lights appearing after service.
Google rating: 4.8 out of 5 from 441 reviews (91% five-star).
Reviews on this page: 441 Google reviews (408 with written comments, 14 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: October 28, 2026.
Service: Oil Change Service serving Charlotte, North Carolina.
Data from Google, last updated October 29, 2026.
Score profile vs other oil change services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyOil Change Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Express Oil Change & Tire Engineers: 79/100 on this factor. Category median: 83.B
79
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Express Oil Change & Tire Engineers: 70/100 on this factor. Category median: 77.B
70
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Express Oil Change & Tire Engineers: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Express Oil Change & Tire Engineers: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Express Oil Change & Tire Engineers: 100/100 on this factor. Category median: 79.A
100
Bar = this company · dark tick = category median.
Star ratings
441 Google reviews we collected
4.8of 5
5 stars40391%
4 stars123%
3 stars41%
2 stars51%
1 star174%
Praise vs complaints
Phrases our text analysis found in 408 written reviews
97%praise
Praise60497%
Complaints183%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price4848%
Reasonable4949%
Overpriced22%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude18930%
Speed & response14824%
Quality & results11018%
Would recommend8113%
Price & value386%
Communication356%
Honesty & trust213%
What customers talk about
We read 408 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I would like to directly speak to the professionalism of each and every technician I have encountered at this location.”
“Romaceez was very helpful and kind and I was out in no time!”
“Rome & Kyle did a great job , quick efficient & no hassle, used a 20$ coupon.”
“Horrible mechanic don’t waste your time or money”
“…hat they even are paid to make sure that my car can live a lil longer definitely recommend this place and the one thing I like is we talked about more…”
“I would not recommend this shop to anyone if you know what’s best for you and your car”
“The prices are affordable and reasonable with no gimmicks.”
“Do not have your oil changed there as they do not know what they are doing what a rip off will never go there again”
“Provided all recommendations and explained each process to me.”
“All the employees were genuine and provided great customer service!”
People customers mention
Ethan24 reviews
Corey22 reviews
Kyle13 reviews
Harrisburg13 reviews
Rome11 reviews
Romaceez10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Express Oil Change & Tire Engineers for 8 kinds of job. Pick one to see what they paid and said.
ONLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 hours ago★★★★★
I would like to directly speak to the professionalism of each and every technician I have encountered at this location. So refreshing to have had this experience at each and every visit. This is a clear example of stellar management and treating your employees well and they in turn pass that same care on to their customers.
Megan13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 hours ago★★★★★
Kyle was kind, friendly, and helpful. He and the guys got my oil changed in no time. Definitely recommend!
keiaLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
The gentleman's including the managers at this location are all great. They take their time to make sure everything is right. Special shout out to Kyle. He made my experience good.
NoahLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
I have been coming here as long as i’ve lived in Charlotte. The manager, Jason, is excellent. He makes sure everything is to standard and then goes above that to make sure we are pleased with the work done. I will not be taking my wife’s car or my truck to any other store as long as Jason is here!
Great priceTransmissionAir & cabin filter replacementTires
ChanelLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Romaceez was very helpful and kind and I was out in no time! Definitely would recommend coming here!
Great priceOil change
Sylvia4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I think the company is great and always willing to help or give advice. Rone and Kyle are exceptional. Very kind, helpful and accommodating.
I would like to directly speak to the professionalism of each and every technician I have encountered at this location. So refreshing to have had this experience at each and every visit. This is a clear example of stellar management and treating your employees well and they in turn pass that same care on to their customers.
Response from the owner · 3 hours ago
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
Megan Baughman13 reviewsiTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
Kyle was kind, friendly, and helpful. He and the guys got my oil changed in no time. Definitely recommend!
Response from the owner · 3 hours ago
It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!
Karen Snyder3 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
The gentleman's including the managers at this location are all great. They take their time to make sure everything is right. Special shout out to Kyle. He made my experience good.
Response from the owner · a day ago
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
Noah BondLocal Guide · 20 reviewsiTotal number of Google reviews Noah has written across all businesses on Google Maps, not just this one.
I have been coming here as long as i’ve lived in Charlotte. The manager, Jason, is excellent. He makes sure everything is to standard and then goes above that to make sure we are pleased with the work done. I will not be taking my wife’s car or my truck to any other store as long as Jason is here!
Romaceez was very helpful and kind and I was out in no time! Definitely would recommend coming here!
Price assessment: Great price
Services: Oil change
Service duration: 0–30 min
Response from the owner · a month ago
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
Sylvia Thomas4 reviewsiTotal number of Google reviews Sylvia has written across all businesses on Google Maps, not just this one.
I think the company is great and always willing to help or give advice. Rone and Kyle are exceptional. Very kind, helpful and accommodating.
Services: Air & cabin filter replacement, Tires
Response from the owner · a week ago
It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!
Darrell1 reviewiTotal number of Google reviews Darrell has written across all businesses on Google Maps, not just this one.
Rome & Kyle did a great job , quick efficient & no hassle, used a 20$ coupon.
Price assessment: Reasonable price
Services: Oil change
Service duration: 0–30 min
Response from the owner · a week ago
It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!
Marcel Da11 reviewiTotal number of Google reviews Marcel has written across all businesses on Google Maps, not just this one.
Rome and Kyle was great went beyond what they even are paid to make sure that my car can live a lil longer definitely recommend this place and the one thing I like is we talked about more then just the oil change got to know him a lil bit and that’s the beauty in it
Response from the owner · a week ago
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
Derelle Adams3 reviewsiTotal number of Google reviews Derelle has written across all businesses on Google Maps, not just this one.
