Payroll service · Boston, MA · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%93+28.6Experts Score= 97Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#1 of 19 payroll servicesiPosition by Experts Score among all companies we track in this category. · better than 100%
5.0★★★★★94 Google reviews · 14 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Express Payroll five out of five stars based on ninety-four reviews, with no owner responses recorded. Customers frequently cite quick communication, helpful staff, and smooth transitions from other providers like ADP. Recurring themes include affordable pricing, accurate information, and the ease of managing payroll tasks. The service is described as professional and responsive, with no common criticisms evident in the provided five-star excerpts.
Google rating: 5.0 out of 5 from 94 reviews (100% five-star).
Reviews on this page: 94 Google reviews (82 with written comments).
Owner responses: the business replied to 0% of reviews.
Most recent review: February 28, 2026.
Service: Payroll Service serving Boston, Massachusetts.
Data from Google, last updated October 25, 2026.
Score profile vs other payroll services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Express PayrollPayroll Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Express Payroll: 99/100 on this factor. Category median: 92.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Express Payroll: 93/100 on this factor. Category median: 80.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 94.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Express Payroll: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 49.–
–
Bar = this company · dark tick = category median.
Star ratings
94 Google reviews we collected
5.0of 5
5 stars94100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 82 written reviews
99%praise
Praise10999%
Complaints11%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response3633%
Staff & attitude3128%
Would recommend1615%
Quality & results87%
Price & value87%
Communication76%
Honesty & trust44%
What customers talk about
We read 82 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Anytime we have questions, she responds quickly and explains everything clearly.”
“You've been so responsive and helpful and I feel supported and confident in the whole process.”
“We highly recommend Express Payroll to any business looking for reliable and caring payroll support.”
“We truly appreciate the personal service and attention to detail.”
“Very helpful and affordable.”
“He makes the boring things fun and is always so quick and responsive to our questions and communication needs!”
“Fantastic and reliable product, but even better customer service.”
People customers mention
Sean12 reviews
Dever7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Holy4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
We switched from ADP to Express Payroll last year, and it has been one of the best decisions for our business. The transition was smooth and stress-free.
Megan has been especially wonderful to work with. She is sweet, professional, and very helpful. Anytime we have questions, she responds quickly and explains…
NedLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Sean is awesome. Very smart and responsive. Moved from ADP who I was with for years. With ADP I would waste hours on hold and could never get a response. Moved to EP, saved processing costs; print my own checks; eliminated courier delivery, simple and easy. Best part is response time. Just a great company to work with!
EXPRESS1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Always answers all my questions, and willing to call me if I am struggling with anything. Amazing company
Kathy6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
This company is amazing. Great customer service, responds quickly! Very helpful and affordable.
Julie4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
We've been using Express Payroll for almost 10 years. Sean and his team are the best. They make our payroll process so much easier! I highly recommend them! Kids Choice Sports, Dance and Fitness
Ali2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Thank you, Sean, for the Zoom meeting. I feel FANTASTIC about our change to Express Payroll! For all the obvious reasons that make my job easier and our organization better (improved system, integration with Jackrabbit, security/compliance/liability), but also because I know you are busy and have a ton of clients…
We switched from ADP to Express Payroll last year, and it has been one of the best decisions for our business. The transition was smooth and stress-free.
Megan has been especially wonderful to work with. She is sweet, professional, and very helpful. Anytime we have questions, she responds quickly and explains everything clearly.
We truly appreciate the personal service and attention to detail. We highly recommend Express Payroll to any business looking for reliable and caring payroll support.
LaNiya McKenzieLocal Guide · 25 reviewsiTotal number of Google reviews LaNiya has written across all businesses on Google Maps, not just this one.
Sean is awesome. Very smart and responsive. Moved from ADP who I was with for years. With ADP I would waste hours on hold and could never get a response. Moved to EP, saved processing costs; print my own checks; eliminated courier delivery, simple and easy. Best part is response time. Just a great company to work with!
EXPRESS D & A1 reviewiTotal number of Google reviews EXPRESS has written across all businesses on Google Maps, not just this one.
We've been using Express Payroll for almost 10 years. Sean and his team are the best. They make our payroll process so much easier! I highly recommend them! Kids Choice Sports, Dance and Fitness
Ali Brent2 reviewsiTotal number of Google reviews Ali has written across all businesses on Google Maps, not just this one.
Thank you, Sean, for the Zoom meeting. I feel FANTASTIC about our change to Express Payroll! For all the obvious reasons that make my job easier and our organization better (improved system, integration with Jackrabbit, security/compliance/liability), but also because I know you are busy and have a ton of clients but I don't FEEL that. You've been so responsive and helpful and I feel supported and confident in the whole process.
Thank you!! ~ Ali (and all of us at Charlottesville Ballet)
Miss Angela1 reviewiTotal number of Google reviews Miss has written across all businesses on Google Maps, not just this one.
Meg, our payroll processing person, is outstanding! She knows the system inside and out and is super prompt with every request. And she is very friendly. She never seems to have a bad day no matter what is thrown at her!!
Lorna Edwards8 reviewsiTotal number of Google reviews Lorna has written across all businesses on Google Maps, not just this one.
