Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Google reviewers rate Express Yourself Pediatric Therapy five stars based on 446 reviews, highlighting consistent praise for patient, caring therapists who effectively support speech, physical, and occupational therapy goals. Customers frequently note that staff communicate session details clearly and provide helpful home exercises, creating a welcoming environment where children feel comfortable. While the owner responds to most reviews, recurring complaints involve difficult experiences with billing inquiries and isolated instances of dissatisfaction regarding the clarity of progress reports.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
446 Google reviews we collected
Phrases our text analysis found in 205 written reviews
How often each topic comes up in the written reviews
We read 205 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She is friendly and able to understand my son very well”
“We confidently and wholeheartedly recommend her to anyone seeking meaningful, professional support on their journey.”
“Melissa Grosvenor is HORRIBLE she’s a mean bitter lady stay away from this place.”
“Such a great place, my son goes here for speech and it’s been a great experience.”
“It is very obvious to us that Shannon knows what she’s doing and genuinely cares about the families she works with.”
“She truly cares, takes the time to explain everything, and meets each child exactly where they are.”
“Luckily, they had great Physical Therapists to help with their recovery and they’ll be back on those skateboards in no time!”
“Additionally, the fact that they accept insurance and even without insurance, are so reasonably priced.”
praise complaint · found by our text analysis, Google review wording unchanged.
Called to ask if other insurances besides BCBS are accepted. Had to repeat myself three times. Employee was very rude. Good luck to anyone with billing questions.
We LOVE Express Yourself therapy!! Melissa is very intentional about her goals, but she has provided our son the opportunity to pursue what he loves within the therapeutic setting. She brings out his joy & desire to grow, and she provides valuable help to us parents along the way.
We have been working with Shannon for probably just over one month now and we have already seen improvements in how our daughter expresses and is able to name her emotions. Shannon has a way of gently nudging our daughter just a little bit out of her comfort zone, while also allowing her have an appropriate amount…
We had good experience with speech where she work very closely with my son and clearly guide him to produce the sentences / stories etc. We have physical therapy for the reflexes which I can say is very excellent and my son enjoys and working toward the goal. She is friendly and able to understand my son very well
She’s wonderful with our son and always happy to brief us on what they work on. She’s excellent at exploring options to get our son to cooperate
Such a great place, my son goes here for speech and it’s been a great experience.
5.0 ★★★★★ 446 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Amazing clinic where the therapists truly know and care for each person
Thank you so much for your review of Express Yourself Therapy, Palatine
The funnest, calmest, joyful place to be!
Thank you so much for your review of Express Yourself Therapy, Palatine
Called to ask if other insurances besides BCBS are accepted. Had to repeat myself three times. Employee was very rude. Good luck to anyone with billing questions.
We LOVE Express Yourself therapy!! Melissa is very intentional about her goals, but she has provided our son the opportunity to pursue what he loves within the therapeutic setting. She brings out his joy & desire to grow, and she provides valuable help to us parents along the way.
Thank you for reviewing Express Yourself Therapy & your review of Ms. Melissa!
We have been working with Shannon for probably just over one month now and we have already seen improvements in how our daughter expresses and is able to name her emotions. Shannon has a way of gently nudging our daughter just a little bit out of her comfort zone, while also allowing her have an appropriate amount of control when it comes to the activities and goals she sets for herself. It is very obvious to us that Shannon knows what she’s doing and genuinely cares about the families she works with.
Thank you so much for your feedback of our clinic, Express Yourself Therapy. Ms. Shannon is amazing and we are glad you see that too!
We had good experience with speech where she work very closely with my son and clearly guide him to produce the sentences / stories etc. We have physical therapy for the reflexes which I can say is very excellent and my son enjoys and working toward the goal. She is friendly and able to understand my son very well
Thank you for your positive feedback. Our team is passionate about helping children communicate!
She’s wonderful with our son and always happy to brief us on what they work on. She’s excellent at exploring options to get our son to cooperate
Thanks for the great feedback Stephen. We strive for 5 so please let me know how we can improve our services! Feel free to email me at [email protected] or we can find a time to chat in person. Warmly, Melissa Grosvenor (Owner)
Such a great place, my son goes here for speech and it’s been a great experience.
Thank you so much for your review of EYT. We appreciate your kind words!
We’ve worked with our therapist for many years, and the depth of experience and care she brings to every session with my daughter has been truly remarkable. Her guidance is thoughtful, steady, and grounded in genuine compassion. She creates an environment where growth feels possible and challenges feel manageable. We confidently and wholeheartedly recommend her to anyone seeking meaningful, professional support on their journey.
Thank you so much for sharing your experience! We’re so glad to hear how much your daughter has benefited from her sessions and the thoughtful, supportive care of her therapist. It’s wonderful to know her expertise has made such a meaningful impact. We truly appreciate your recommendation and are grateful to be part of your child’s journey! 💙
Anne had been a great speech and language pathologist! My son enjoys going each week and has made so much progress! She has giving tips and tricks for us to use with him at home. We frequently hear him using these techniques at home as well.
Thank you so much for your review of Express Yourself Therapy!
Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
