Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Exquisite Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%91+6.4Craft & service penalty95−0.5Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Exquisite Carpet Cleaning

Richton Park, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 51 steam cleaning services · 5.0★ from 1,417 Google reviews

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Report card

Percentile vs other steam cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Exquisite Carpet Cleaning is better than 96% of steam cleaning services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Exquisite Carpet Cleaning is better than 98% of steam cleaning services.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Exquisite Carpet Cleaning is better than 95% of steam cleaning services.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Exquisite Carpet Cleaning is better than 100% of steam cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Exquisite Carpet Cleaning is better than 100% of steam cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Exquisite Carpet Cleaning is better than 91% of steam cleaning services.A
91

Reviews for your job

Customers hired Exquisite Carpet Cleaning for 8 kinds of job.

Exquisite Carpet Cleaning for area rug cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.83
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$164–$359
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 33
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 83 Google reviews tagged “Area rug cleaning” · showing 20

Jean1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Josh was great! Everything looks fantastic! The carpets look like new!

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningArea rug cleaning
Pat1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Josh was very punctual and kept us updated on his arrival. He worked hard and was very pleasant. He did a great job

Paid $150–200Not sureCarpet cleaningArea rug cleaning
JaneLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Chandler and Josh were on time and did a great job cleaning our carpets. All done in an hour and a half.

Paid $300–350Reasonable priceCarpet steam cleaningGeneral carpet cleaningArea rug cleaning
Craig9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Great prices and quick but thorough work. Would definitely recommend. Carpet looks great and scheduled very quickly.

Paid $150–200Great priceArea rug cleaning
B7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Great service! Employees are very nice and hard working.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Ken5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Thanks for your great workmanship. Everything looks fantastic!

Reasonable priceArea rug cleaningFlooring+ Responsiveness+ Punctuality+ Quality
ToniLocal Guide · 64 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Great service, the carpets looks so mich better!

Reasonable priceGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
nancy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Wonderful service that does a great job

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Patrick9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

great job great crew

Paid $500+Reasonable priceUpholstery cleaningCarpet cleaningPet stain & odor removal
MargaretLocal Guide · 250 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

They were very polite and did a really good job! Chandler moved furniture, went above and beyond and I'm really surprised at how much better our light-colored bedroom carpet looks! But all the rooms look really good!

General carpet cleaningArea rug cleaning+ Punctuality+ Quality+ Professionalism
M.5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Josh and Michael cleaned our large area rug and it looks better than ever! They are incredibly knowledgeable, as well as polite and professional, I continue to be impressed. You’ll be so pleased when you have them clean your carpet.

Upholstery cleaningGeneral carpet cleaningCarpet cleaning
Carl8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

They are prompt, professional, and their results are amazing. My old carpet looks brand new. Carl D.

Great priceCarpet steam cleaningFlooringGeneral carpet cleaning
carlosLocal Guide · 61 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very professional

General carpet cleaningArea rug cleaning+ Responsiveness+ Punctuality+ Professionalism
Mille6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

We had 3 bedroom carpets cleaned, haven't been professionally done until now. All we can say is WOW! What a difference, they almost look brand new! And Chandler and his coworker were great! Friendly and professional! Thanks again for a job well done!

Carpet cleaningArea rug cleaning
JoAnn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

He was fast and very considerate, and took care of cat urine.

Upholstery cleaningCarpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
SueLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great customer service. Thanks for a great job!!!!!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
WendyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Just had a large area rug professionally cleaned by Exquisite Carpet Cleaner. They came and picked up the rug, cleaned it and returned the rug. Great communication, professional and my rug looks beautiful. Would highly recommend.

Carpet cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Marisol3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Josh and Nick always do a great job. Very professional and courteous. We have used them for furniture, carpet and area rugs. I would recommend to anyone looking for carpet and furniture cleaning.

Carpet cleaningCarpet steam cleaningArea rug cleaning+ Responsiveness+ Punctuality+ Quality
Adrienne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Timely responses, friendly technicians, great work! I had them out twice ~ first time to do carpet cleaning, with some pet stain/odor removal. I was told that they would come back if we continued to notice any odor. Upon contacting them about that, they indeed agreed to come back out and do a second cleaning, and…

Carpet cleaningArea rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Claudia9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Amazing job ! They were here before the scheduled time and they did a great job! Carpet looks like it’s new! Very satisfied will call them again !

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality

Show more area rug cleaning reviews (63 more) →

Price

$303+2% vs typical steam cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 63%Overpriced 2%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning405$170–$359
Carpet steam cleaning255$170–$390
Pet stain & odor removal182$203–$385
Carpet cleaning160$170–$429
Upholstery cleaning136$196–$359
Area rug cleaning82$164–$359
Flooring32—
Water damage-related cleanup & repair13—

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